Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Boucherville
Publié le 24 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 déc. 2023 par Jose Maria Perez General Manager, Gestion de l’hôtel
Dear Marc,We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.Regards,
par un voyageur
Publié le 4 déc. 2022 sur Expedia
Propreté impeccable, employés très gentils mais hôtel terriblement bruyant. Le directeur nous a même dit que si nous trouvions l’hôtel trop bruyant, nous n’avions qu’à aller ailleurs la prochaine fois. Service à la clientèle médiocre.
Commentaires de Gestion de l’hôtel
5 déc. 2022 par Resident Manager, Gestion de l’hôtel
Dear Viviane,Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product. Unfortunately, we can see that you did not enjoy all the services we provided to you and your family. We apologize for any shortcomings on our end. The areas you have raised are under close revision with the Department Heads. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.Regards,José María Pérez
par un voyageur
Excellent
Publié le 11 janv. 2021 sur HotelsSimplement excellent
Commentaires de Gestion de l’hôtel
12 janv. 2021 par hotel manager, Gestion de l’hôtel
Dear Thibault,
Thank you for choosing our hotel Secrets Royal Beach for your holidays. We are grateful that you rate your experience as excellent as it reflects we met your expectations.
We look forward to having more opportunities to host you again in the future.
Best regards,
José Maria Pérez
Hotel Manager
par un voyageur
Publié le 5 févr. 2020 sur Expedia
Le service est impeccable
La section preferred est A1
Commentaires de Gestion de l’hôtel
5 févr. 2020 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for selecting Secrets Royal Beach for your holidays. We feel glad that you had an excellent experience and remark the impecable service received. We look forward to the opportunity to host you again.
Best regards,
Clara Escribano
General Manager
par un voyageur
Publié le 1 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
2 déc. 2019 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for deciding to stay at Secrets Royal Beach during your trip to Punta Cana. It is an honor to learn that we achieved to meet your expectations and consequently you experienced a five starts stay.
We can't wait to receive you again in the future.
Best regards,
Clara Escribano
General Manager
par un voyageur
Publié le 3 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2019 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for choosing our hotel as your holiday destination. We are concern to infer by your rate that we failed to provide you a pleasant experience. Our guests feedback is extremely important to us, so if you desire to provide us further information, please feel free to reach us directly.
Best regards,
Clara Escribano
General Manager
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Wonderful resort! Excellent service. Beautiful property. Good food, drinks. Everyone who works there is so nice and welcoming. We upgraded to premium club and it was worth it.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Melanie,Thank you for choosing Secrets Royal Beach Punta Cana as your host and for taking the time to share your experience with us. Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing that you had an exceptional experience with us. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias
par un voyageur de Santa Fe
Publié le 16 oct. 2024 sur Expedia
We just wanted to take a moment to shout out the AMAZING people we met during our time in the Dominican Republic. We cannot express how warm, genuine, kind and respectful these individuals are and how much their hard work, smiles and service has shaped our view of the Dominican people, culture and the time we spent there. It was paradise, the resort was beautiful but it was the people who made this so memorable and fantastic. We want to shout out our butler, Marcos, who from day one made us feel special. The beach staff, Fanny and Yolenny, who always treated us like family and kept the drinks coming! Gino, was the COOLEST security we've EVER met and no matter how hot it was, we knew we would find him at his post. We even got a smile out of him and his new sunglasses. To the wait staff, Marlon, Julio, Poche, Yesler, Juan, Regni, Mayloa and so many others..Muchas Gracias Para Su Amor y Respecto! These guys treated us like celebrities and their hustle and grind was like nothing we've ever seen! Lastly, I know that beach vendors and sales people are no one's favorite part of vacation but we have to shout out our homie Tito and Gavino, who made us laugh and showed us real Dominican life! We had the vacation of a life time, at Secrets Royal Beach Punta Cana because of the people who run that place, the staff!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Dawn,Thank you so much for sharing such a heartfelt review! It's wonderful to hear that the incredible people who work at Secrets Royal Beach Punta Cana made your experience memorable. We're delighted that all our staff, as you mentioned, positively impacted your stay. Their dedication to making guests feel special is what we strive for every day, and we're thrilled that you felt like family during your time with us.We agree that the beauty of the Dominican Republic is enhanced by the warmth and spirit of its people, and we're so glad that you were able to connect with those who made your holiday unforgettable. We'll be sure to pass on your kind words to all the team members/Thank you again for choosing Secrets Royal Beach and we hope to welcome you back for another incredible stay in the future!Kind RegardsRoberto Iglesias
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par General Manager, Gestion de l’hôtel
Estimado JenielynThank you for choosing Secrets Royal Beach Punta Cana as your host and for sharing your experience with us. Your feedback rating of 5/5 fills us with joy and is proof of our dedication to providing exceptional service. We are inspired to continue striving for excellence knowing you had an outstanding experience with us. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not-too-distant future.Best RegardsRoberto Iglesias
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Beautiful resort, staff was on point they make you feel so welcome, dining okay wasn’t all that
Commentaires de Gestion de l’hôtel
15 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Elodia,We are delighted that you chose Secrets Royal Beach Punta Cana as your holiday destination and thank you for taking the time to share your experience with us.We are delighted that your experience with us met your expectations. It has been a pleasure to read your positive feedback.Thank you for your valuable feedback. We look forward to welcoming you back to your home-away-from-home here in paradise.Warm RegardsRoberto Iglesias
