Ratings based on 920 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 17, 2024
The Westin should offer more food options on it's hotel menu and should drop the guacamole/ tomatillo from the menu. It was horrible. Please don't order it! It was more of a sour tomatillo sauce.
Comment from Hotel Management
Nov. 25, 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for taking the time to complete our satisfaction survey and for providing us with valuable feedback. We are happy to know that you had an overall positive experience at The Westin Puntacana Resort.We take your comments about the food offerings very seriously, and we would love to hear more as we do not have a tomatillo dish in our menus. Anyhow, we will review this item with our culinary team to ensure we are consistently delivering the highest quality food for our guests. We also appreciate your suggestion for a broader menu variety, currently we do offer dining experience in the following areas: Ananí Restaurant (breakfast), Arena Beach Club (lunch & dinner), BAO (Panasian, dinner), Brassa Grill (Fine cuts of meat & Fish, dinner) plus food offering at the Lobby Bar, Pool Bar, Beach Bar, Cigar Bar and a In Room Dining.
by A traveller
Posted Sep. 12, 2024 on Hotels
by A traveller
Posted Aug. 17, 2024 on Expedia
the staff where amazing
by A traveller
Posted Aug. 14, 2024 on Expedia
Beautiful property
by A traveller
Posted Aug. 14, 2024 on Expedia
Safe place!
by A traveller from North Bergen
Posted Aug. 8, 2024 on Expedia
Beautifully kept, landscaping and public areas. Breakfast area also very spacious and well laid out.
Comment from Hotel Management
Aug. 9, 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for the kind words! We are thrilled to hear you enjoyed the beautifully kept landscaping and public areas, as well as the spacious and well-laid-out breakfast area. Your feedback means a lot to us!
by A traveller from Santo Domingo
Posted Aug. 3, 2024 on Expedia
Servicio
Comment from Hotel Management
Aug. 9, 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for taking the time to leave us a 4 out of 5 review! We’re glad to hear that you had a positive experience at our hotel. Your feedback is invaluable, and we’re always looking for ways to improve. If you have any specific suggestions or concerns, we’d love to hear them. We hope to have the opportunity to exceed your expectations on your next visit!
by A traveller
Posted Jul. 29, 2024 on Expedia
Comment from Hotel Management
Jul. 30, 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at The Westin Puntacana Resort did not meet your expectations.We understand the importance of a comfortable and enjoyable stay, and we regret that we fell short in delivering that to you. Your feedback is invaluable as it helps us to identify areas for improvement and to enhance our guest experience should you like to share it with us.We hope to have the opportunity to welcome you back and restore your faith in our hospitality.
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by Jordi Figols - General Manager, Hotel Management
Thank you for sharing your feedback with us following your recent stay at The Westin Puntacana Resort. We appreciate your honest review and are glad to hear that there were aspects of your stay that you found enjoyable.
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by Jordi Figols - General Manager, Hotel Management
Thank you very much for taking the time to share your wonderful experience at The Westin Puntacana Resort! We are delighted to receive your glowing review and to know that you had such a fantastic stay with us.
