Note fondée sur 304 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 avr. 2024 sur Expedia
hermosa, moderna, te sientes muy agusto...disfrute como una luna de miel.
par un voyageur
Publié le 20 mars 2024 sur Expedia
par un voyageur
Publié le 11 mars 2024 sur Expedia
Exelente servicio, en especial de Alvaro quien nos atendio en front desk.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Marsai Hotel Boutique, Gestion de l’hôtel
Es un placer recibir comentarios tan positivos sobre nuestro servicio, en especial en relación con la atención brindada por Álvaro en el front desk de Marsai Hotel Boutique. .En Marsai Hotel Boutique, nos esforzamos por crear un ambiente acogedor y memorable para nuestros huéspedes, donde cada detalle cuenta.Agradecemos por haber elegido Marsai Hotel Boutique para su estancia y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Un hotel muy agusto
Commentaires de Gestion de l’hôtel
5 mars 2024 par Marsai Hotel Boutique, Gestion de l’hôtel
¡Nos complace enormemente saber que disfrutaste tu estancia en Marsai Hotel Boutique! Es nuestro objetivo principal proporcionar a nuestros huéspedes una experiencia cómoda y placentera, por lo que es genial escuchar que te sentiste a gusto durante tu visita. Si hay algo en lo que podamos mejorar para asegurarnos de que tu próxima experiencia sea aún más excepcional, no dudes en hacérnoslo saber. ¡Esperamos tener el placer de recibirte de nuevo en un futuro cercano! ¡Gracias por elegirnos y por compartir tu opinión!
par un voyageur
Publié le 2 mars 2024 sur Hotels
par un voyageur
Publié le 1 mars 2024 sur Expedia
Poco personal, almohada manchada de sangre y no la cambiaron por que “el personal de limpieza ya se habia retirado”, pasillos y ventanas de apariencia sucia.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
The place is nice the view is great nothing to complain about the place! The food was good only thing I would said something is the service in the restaurant they need more people!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Marsai Hotel Boutique, Gestion de l’hôtel
¡Gracias por tu mensaje! Agradecemos tus amables comentarios sobre nuestro lugar y la vista. Lamentamos escuchar que el servicio en el restaurante no estuvo a la altura de tus expectativas. Tomaremos en cuenta tu sugerencia sobre la necesidad de más personal para mejorar la experiencia de nuestros clientes. Valoramos tus comentarios y esperamos tener la oportunidad de servirte mejor en el futuro. ¡Gracias por elegir nuestro establecimiento y esperamos verte de nuevo pronto!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Down a dirt road and away from Punta Mita you are limited to their local car service. The trip to Sayulita ends up costing you around $40 for a 20 min ride. The return Uber from Sayulita is about $12. There's nothing to walk to from the hotel basically either so you're stuck having to get a car into Punta Mita, $20 one way for shops, restaurants etc. The view was nice and the hotels clean but its a but uninspiring tbh. Also the pool doesnt get sun til about 1:30/2p bc of how its built. We actually left early and ate the final night to go back to Vallarta
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Marsai Hotel Boutique, Gestion de l’hôtel
Dear Sean Thompson,We sincerely appreciate you taking the time to share your detailed feedback regarding your recent stay at our hotel. We deeply regret that the limited availability of local transportation service and associated fares have impacted your experience. Additionally, we take note of your observations regarding the accessibility to nearby options from the hotel and the distribution of light in our pool area.Your feedback is invaluable to us as it helps us identify areas for improvement with the aim of providing a more satisfying experience to our guests in the future. If there is anything further we can assist you with or if you would like to share more details about your stay, please do not hesitate to reach out to us.We sincerely hope to have the opportunity to welcome you back again in the future and provide you with a more positive and fulfilling experience.Warm regards,Daniela M. - Guest Engagement at Marsai Hotel Boutique
par un voyageur
Publié le 9 févr. 2024 sur Expedia
upon our check in we wanted to relac and watch some tv after a long day. both TV's in each room did not work. it took them 2 hours to tell us they couldnt fix them.
on our second day they switched us to another room where the tv's worked. however the shower did not drain and it flooded the bathroom and walk in clostet and leaked out into the front entrance and into the second bed room. (the shower was running for under 2 mins. informed the front desk and it took them 2 hours and 45 mins before anyone came to the room to look at it and deal with it. then brushing our teeth the sink started to leak and instead of fixing it they just removed the P trap.
there were weird stains all over the curtains that also made the curtains stick together.
we contacted expedia and provided pictures and videos. upon requesting a refund the hotel would not answer any phone calls or requests.
i would suggest you save your money and stay somewhere else
par un voyageur
Publié le 8 févr. 2024 sur Expedia
La verdad me deseciono la alberca helada y la comida horas para atender
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Diego Anaya, Gestion de l’hôtel
Dear Alonso,We are truly sorry to hear that your experience at Marsai Hotel Boutique did not meet your expectations. Your feedback regarding the temperature of the pool and the timeliness of our food service is taken very seriously.We are committed to ensuring our facilities, including the pool, are comfortable for all our guests. We will certainly look into this matter and take necessary steps to address it. Regarding the delay in food service, we understand how crucial timely service is, especially when it comes to dining. We will investigate this issue and work diligently to improve our efficiency and service standards.We value your feedback as it is essential in our continuous effort to improve and provide an exceptional experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to excellence in hospitality.Sincerely,Marsai Hotel Boutique
