Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Super resort
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
Allow us to thank you for your positive review about Beloved Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Very nice hotel with an excellent staff (Christian, Alex, J’aime and Luis) to named only them. It is a calm and small hotel. Perfect to wind down. Food was great, only down side is that there is only 4 restaurants, in which 2 offer a very similar menu.
I would recommend this hotel.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities meet your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
par un voyageur
Idéal séjour
Publié le 13 janv. 2020 sur HotelsSéjour très agréable avec un personnel au top et très serviable toujours souriant et à l’écoute. L’hôtel est très propre et bien entretenu avec un excellent confort.La restauration est variée et de qualité ( bon standing).Cette qualité de service nous accompagne jusqu’à la plage de sable fin qui se trouve à quelques mètres de l’hôtel.Ajoutez à tout cela calme +tranquillité +soleil =Séjour INOUBLIABLE
par un voyageur
Très bel hôtel pour un séjour en amoureux
Publié le 25 déc. 2019 sur HotelsTrès bel hôtel, décor moderne, plutôt de style zen. Personnel au top, très gentil, toujours prêt à aider. Les chambres sont belles et spacieuses, les lits sont incroyablement confortables !! La formule all inclusive est très agréable et propose de la nourriture et des boissons à longueur de journée, on ne manque de rien, il y en avait beaucoup plus que ce qu il nous fallait ! Les restaurants proposent une carte variée et élaborée.
Nous avons eu un souci de climatisation dans notre chambre (fuite du condensa dans la nuit), la direction nous a donné une chambre d un niveau supérieur (superbe !). Quoi qu il en soit, nous avons beaucoup apprécié la gentillesse du personnel, surtout les animateurs d activités et de sport Ernesto et Rommel.
par un voyageur
Publié le 15 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2019 par Community Manager, Gestion de l’hôtel
Allow us to thank you for selecting Beloved Playa Mujeres! Thank you for your review and know that we look forward to pampering you once again!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
We appreciate your preference for Beloved Playa Mujeres and for sharing your positive review with fellow travelers. Looking forward to hosting you again for another remarkable stay! Greetings from The Excellence Collection.
par un voyageur
Publié le 15 sept. 2024
I recently stayed at Beloved Playa Mujeres in Cancun, and I can confidently say it was an unforgettable experience. From the moment we arrived, the level of service was beyond exceptional. The resort is all-inclusive, but the attention to detail and personal touches made it feel like a true luxury getaway.
The rooms were spacious, beautifully decorated, and incredibly comfortable. We loved the whirlpool tub on the balcony, perfect for relaxing while taking in the stunning ocean views. The amenities are top-notch, from the fully stocked mini-bar to the luxurious bathroom products.
One of the highlights of our stay was the food. Each restaurant offered a unique dining experience, with menus that were diverse and full of flavor. Whether it was breakfast at the beachfront grill or a romantic dinner at one of the fine-dining options, every meal exceeded our expectations.
The staff went out of their way to ensure that we were always comfortable and had everything we needed. They remembered our preferences, making every interaction feel personalized.
As for the resort itself, it was incredibly peaceful, with lush landscaping and pristine beaches. The pools were clean and inviting, and we never had an issue finding a spot to relax. Whether you want to explore the beautiful surroundings or just relax by the pool with a drink in hand, Beloved offers the perfect balance.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your recent stay at Beloved Playa Mujeres and for taking your valued time to share your review. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended. We are pleased to hear your appreciation for our attention to detail in maintaining the highest standards of cleanliness and hygiene. Please know that it would be a pleasure to welcome you back for a more wonderful stay at the resort! Greetings from The Excellence Collection.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference for Beloved Playa Mujeres and for sharing your positive experience with others. We eagerly anticipate the chance to host you again for another memorable stay! Greetings from The Excellence Collection.
par un voyageur de Lilburn
Publié le 12 sept. 2024 sur Expedia
This was a beautiful property!!! Very clean and landscaped!! It is a very quiet resort, so if you’re looking for entertainment this is not the place but If you’re looking for tranquility and relaxation it’s PERFECT!! The food is actually very good too! My absolute favorite was the taco truck Bocadito. I still dream about those tacos!! The veggie taco is amazing! The breakfast buffet at Le Bisou was also really good and had lots of different options. We were told by other guests that the best food was at El Mar on the beach, however we weren’t able to try it. The host there told us to wait 15 minutes for a table even though the restaurant was nearly empty …and after 15 minutes he asked us to keep waiting. He claimed he was waiting for someone to come clean the tables but every time a staff member came out he whispered something to them and they would leave without cleaning. It felt very personal and somewhat racist, since we were the only black couple trying to dine there at that time and couldn’t be seated in a restaurant with 5 empty tables. We ended up just ordering room service.
One night it rained and became very humid afterwards and the mosquitos came out to attack!!! So I recommend you bring a very, very VERY strong mosquito repellent with you!
Also bring your own liquor because The all inclusive alcohol is watered down completely. The water was also turned off in the hotel for several hours then was brown when it came back on and i was told this was normal by staff
Commentaires de Gestion de l’hôtel
17 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. It is our pleasure to read that the several food options, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. However, we deeply regret reading about the misunderstanding you mentioned because this is not the standard which The Excellence Collection Resorts are known for as we give the same treatment to all our guests. Everyone is more than welcome in our properties no matter the race, gender, disability, sexual orientation, skin color, religion, nationality, among others. We can assure you the comments you have shared with us have been taken very seriously by our team in order to keep the standards expected by our guests on the highest level, ensuring your satisfaction. Due to the fact that the property is located in a tropical environment, the possibility of the presence of mosquitos and no-see-ums is very high. By upholding the standards of keeping insects within the resort to a minimum level, the hotel counts with a specialized fumigation company which works daily to prevent this type of situation. Once again, thank you for your review. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
par un voyageur
Publié le 12 sept. 2024
All good@!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
Allow us to thank you for your positive review about Beloved Playa Mujeres and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
