Note fondée sur 855 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mai 2024 sur Expedia
Plage magnifique et bon resto français
Commentaires de Gestion de l’hôtel
16 mai 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Finest Playa Mujeres! Thank you also for taking the time to share your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay. Greetings from The Excellence Collection.
par un voyageur
Publié le 15 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mai 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
par un voyageur
Publié le 9 mai 2024 sur Expedia
Everything
Commentaires de Gestion de l’hôtel
9 mai 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
par un voyageur
Publié le 16 avr. 2024 sur Expedia
Service et personnel 8/5 Mentions spéciales pour leur service exceptionnel (plus que 5 étoiles) à
o Enrique à la réception, pro actif, efficace, offrant un excellent service même au delà de ses fonctions
o Francesco le bellman toujours souriant et accueillant
o Monica , la manager des restos
o Fernando et Edouardo à la plage section club excellence
o Carlos le serveur de la plage
o Lety, avec son beau sourire toujours, au resto Domo et Insieme
o Abenamar au restaurant Dukes
o Efrain au resto Domo
o Rudy le super manager du resto Shoji et la serveuse Luisa
o Malheureusement je n’ai pas son nom mais l’homme de chambre qui reproduit des animaux en serviettes nous a séduit chaque jour avec ses œuvres et le ménagé était toujours impeccable.
o o Le seul bémol : un « trainee » s’est occupé de notre accueil. Nous suggérons que les « trainees » soient accompagnés lors de leur tache car nous n’avons reçu aucune information sur le resort, les services, les options, la plage, les installations ...Rien sauf de nous dire de télécharger l’application. Une chance Francesco (bell man) nous avait donné un survol en amenant nos bagages. Je devais avoir un surclassement de chambre qu’il n’a pas effectué, a supposémement inscrit une note au représentant expedia pour qu’il s’en charge mais personne ne nous a jamais contacté à cet effet ou fait un suivi.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Thank you for adding very generous remarks on the positive sides of your holidays with us and mentioning the services that made your stay more comfortable. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2024 par The Excellence Collection, Gestion de l’hôtel
Allow us to thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
par un voyageur
Publié le 8 déc. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
13 déc. 2023 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference on Finest Playa Mujeres and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
par un voyageur
Publié le 6 oct. 2024
Commentaires de Gestion de l’hôtel
7 oct. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for your preference for Finest Playa Mujeres and for sharing your positive experience with others. We eagerly anticipate the chance to host you again for another memorable stay! Greetings from The Excellence Collection.
par un voyageur
Publié le 15 sept. 2024
Love this resort had a wonderful time with my husband. This was a trip that he did not want to end. Staff was amazing super nice and always greets you. Would definitely go back.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the resort! Greetings from The Excellence Collection.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The property overall is nice. I give this a 3 stars rating because the hotel’s inability to accommodate on their own mistake. I ordered an ocean view room with 2 queen beds and ended up with 1 king bed and a sofa bed. My children almost cried when they heard that they have to sleep on a sofa bed. Knowing that my children were not comfortable sleeping on a sofa bed my wife and I slept on the sofa bed instead even though I have back pain. I repeatedly asked for room change but had no accommodation for the 4 nights we stayed at the Finest. Also, the waiting for restaurants is a joke, if you are not there a 6 pm to get a seat you’re out of luck. You can wait 1 to 2 hours even the restaurants were not busy. I think because the hotel is under staff. We were there the last week of August, and mosquito were everywhere, if you forgot to bring a repellent they charge $40 a bottle inside the hotel. Will I recommend this hotel to friends or revisit? The answer is no.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Excellence Collection, Gestion de l’hôtel
Thank you for choosing Finest Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. We would like to apologize for not being able to offer you double beds, as bedding types are on request and subject to availability. We hope to have the opportunity to welcome you and provide you the memorable and relaxing experience you deserve. Please, receive our warmest regards from The Excellence Collection.
