Note fondée sur 760 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juin 2024 par Roberto Diaz, General Manager Garza Blanca Resort , Gestion de l’hôtel
Dear Alfonso, Thank you for choosing Garza Blanca Resort & Spa for your recent stay. We appreciate your rating and feedback, although we would have loved to hear more about your experience to better understand your perspective.We strive to provide exceptional experiences for all our guests, and your feedback is crucial in helping us improve our services and facilities. If there are any specific aspects of your stay that you feel we could enhance, please do not hesitate to reach out to us directly.We hope to welcome you back to Garza Blanca Resort & Spa in the future and to have the opportunity to exceed your expectations.Best regards,
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Nous voulions une chambre côté soleil et ils ont trouvé une chambre pour nous. Le service est exceptionnel. Merci
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Viva, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Irina,Thank you for sharing your feedback with us. We’re sorry to hear that your experience at Garza Blanca Cancun did not fully meet your expectations.We appreciate your insights, as they help us identify areas for improvement. If you have any specific concerns or suggestions, please feel free to share them with us directly. We are committed to enhancing our services and hope to have the opportunity to provide you with a more satisfying experience in the future.Best regards,
par un voyageur
Publié le 17 août 2024 sur Expedia
El servicio y atención del personal.
Especialmente aprovecho para decir que del área de alberca el mesero Leonardo Zurita, nos brindó una atención excepcional durante la estancia.
Commentaires de Gestion de l’hôtel
19 août 2024 par Roberto Díaz, Gestion de l’hôtel
Estimada Hilda Cristina,¡Muchas gracias por su excelente comentario! Nos alegra mucho saber que disfrutó del servicio y la atención de nuestro personal, especialmente del mesero Leonardo Zurita en el área de la alberca. Sus amables palabras son muy apreciadas y motivan a nuestro equipo a seguir brindando un servicio excepcional.Esperamos tener el placer de recibirla nuevamente en Garza Blanca Cancun.Saludos cordiales,
par un voyageur
Publié le 17 août 2024 sur Expedia
Here's a polished version of your experience for an Expedia review:
---
**Mixed Experience: Some Great Moments, But Service Needs Improvement**
Our stay had its ups and downs. After a delayed flight from Toronto and losing our luggage, we arrived at the hotel around 10 PM. Unfortunately, our initial experience at the restaurant was disappointing; the staff was quite rude and refused to serve us. However, Luis Butler was incredibly helpful—after I shared my concerns, he quickly spoke with the property manager, who then upgraded our room at no charge. The manager also personally apologized, which I really appreciated.
The hotel itself is beautiful—brand new, with a lovely swimming pool. However, there’s not much to do at night, which was a bit boring. The biggest letdown was the beach; it was very dirty, with a lot of seaweed, making it impossible to swim in the ocean.
On our last day, we had another negative experience when a staff member at the pool, Fernando, refused to take our lunch order, despite being told that food service was available until 4 PM. It was disappointing and frankly unpleasant, especially after being told everything was included.
Overall, I noticed that many of the outdoor staff seemed to prioritize guests who tipped them generously. While there were some great aspects to our stay, the inconsistent service and lack of evening activities left us feeling underwhelmed. If the service were more consistent, this hotel could easily be a top-notch destinat
Commentaires de Gestion de l’hôtel
19 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Nikki,Thank you for taking the time to share your feedback regarding your recent stay at Garza Blanca Cancun. We genuinely appreciate your detailed review and are pleased to hear that you enjoyed certain aspects of our property, including the beautiful pool and the upgrade provided by our manager.However, we sincerely apologize for the challenges you faced during your stay, including the initial issues at the restaurant and the beach conditions. We take your concerns very seriously and will address them with our team to ensure improvements are made. We also regret that you encountered difficulties with our pool staff and understand how frustrating that must have been.Your feedback is invaluable as it helps us to enhance our guest experience. We hope you might consider giving us another opportunity to exceed your expectations in the future.Thank you again for your comments, and we wish you all the best.Warm regards,
par un voyageur
Publié le 17 août 2024 sur Expedia
Great food, top shelf liquor, clean facilities, friendly and attentive staff. Would definitely
Come back. The best all inclusive we’ve been to so far.
Commentaires de Gestion de l’hôtel
19 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Miona,Thank you for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the food, top-shelf liquor, and clean facilities, as well as our friendly and attentive staff. It’s rewarding to know that you consider us the best all-inclusive resort you’ve visited so far.Your positive feedback truly motivates our team to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back in the future and exceeding your expectations once again.Thank you for choosing Garza Blanca Cancun!Warm regards,
par un voyageur de Washington
Publié le 17 août 2024 sur Expedia
Amazing property. Fairly new and the staff is so polite. Not one single detail was missed. The made every experience personable. The food was absolutely delicious.
Commentaires de Gestion de l’hôtel
17 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Victoria,Thank you for your kind words and detailed feedback. We are delighted to hear that you enjoyed our property, found our staff polite, and appreciated the personal touches and delicious food.We look forward to welcoming you back to Garza Blanca soon.Best regards,
par un voyageur
Publié le 16 août 2024 sur Expedia
Nothing negative to say
Commentaires de Gestion de l’hôtel
17 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Stephen,Thank you for your feedback. We are delighted to hear that you had a positive experience with us.We look forward to welcoming you back to Garza Blanca soon.Best regards,
par un voyageur de Surrey
Publié le 16 août 2024 sur Expedia
Excellent service
Commentaires de Gestion de l’hôtel
17 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear One,Thank you for your excellent review. We are pleased to hear that you were satisfied with our service.We look forward to welcoming you back to Garza Blanca in the future.Best regards,
par un voyageur
Publié le 16 août 2024 sur Expedia
Lo mejor que he visitado
Commentaires de Gestion de l’hôtel
17 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Keshia,Thank you for your wonderful feedback. We are thrilled to hear that you consider us the best you have visited.We look forward to the opportunity to welcome you back to Garza Blanca.Best regards,
