Note fondée sur 117 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024 sur Expedia
The hospitality we got was awesome. Just a beautiful place.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Joann,Thank you for your lovely review and for sharing your experience with us! We are thrilled to hear that you found our hospitality to be awesome and that you enjoyed the beauty of our resort.Your kind words inspire us to continue providing exceptional service to all our guests. We hope to welcome you back soon for another memorable stay!Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Roberto Díaz, Gestion de l’hôtel
Estimado Eric,Nos alegra saber que tu estancia en Garza Blanca Cancun fue excepcional y que cumplió con tus expectativas. Valoramos mucho tus comentarios y estamos encantados de que hayas disfrutado de nuestro servicio. Tu satisfacción es nuestra prioridad y tu reconocimiento es una gran motivación para nuestro equipo.Esperamos tener el placer de recibirte nuevamente en el futuro y ofrecerte otra estancia memorable.Atentamente,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Flordeluna,Thank you for your fantastic review! We are thrilled to hear that you had a wonderful experience at Hotel Garza Blanca. It’s great to know that you found our service exceptional, enjoyed the comfort of your room, and appreciated the stunning views. Your recommendation means a lot to us. We look forward to welcoming you back in the future and providing you with another memorable stay.Warm regards,
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Alexander Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and the overall atmosphere.We cannot wait to welcome you back! Warm regards,
par un voyageur
Love Garza Blanca
Publié le 28 août 2024 sur HotelsWe Love Garza Blanca! It was our first time to the Cancun property, but have stayed at Puerto Vallarta & Los Cabos properties and loved them so Cancun was just as amazing!!
Commentaires de Gestion de l’hôtel
30 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Billy,Thank you so much for your fantastic review and for sharing your experience with us! We are thrilled to hear that you loved your stay at Garza Blanca Cancun and that it met your expectations based on your previous visits to our properties in Puerto Vallarta and Los Cabos.We are delighted to know that our Cancun property provided you with an equally amazing experience. Your continued support and kind words are greatly appreciated.We look forward to welcoming you back to Garza Blanca Cancun in the future for another memorable stay.Best regards,
par un voyageur
Publié le 26 août 2024 sur Expedia
The room had an amazing view and the hotel staff was very friendly. The see through pool was our favorite. We loved the carousel.
Commentaires de Gestion de l’hôtel
26 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Alex V,Thank you for your wonderful review! I’m thrilled to hear that you enjoyed the amazing view from your room and found our staff to be very friendly. It’s great to know that you loved the see-through pool and the carousel.We appreciate your kind words and hope to have the pleasure of welcoming you back to Garza Blanca Cancun in the future.Best regards,
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Michael,Thank you so much for your fantastic 5-star review! We are delighted to hear that you had an exceptional experience with us. Your positive feedback is incredibly motivating for our team and reinforces our commitment to providing outstanding service.If there’s anything specific you enjoyed or any suggestions you have, we would love to hear more. We look forward to welcoming you back in the future and hope to provide you with another memorable stay.Thank you again for your kind words and for choosing us.Best regards,
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Kamel,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.We strive to provide exceptional service and a high-quality experience for all our guests, and it is clear from your comments that we fell short in several areas. Your feedback is invaluable in helping us enhance our guest experience.Thank you once again for your comments. Best regards,
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear David Paul,Thank you for taking the time to share your feedback. We are sorry to hear that your experience at Garza Blanca Cancun did not meet your expectations.We strive to provide an exceptional experience for all our guests, and your comments are important to us. If you could provide more details about the issues you encountered, we would greatly appreciate it. This will help us address any concerns and make the necessary improvements.Thank you for bringing this to our attention. We hope to have the opportunity to better serve you in the future.Best regards,
par un voyageur de beverly hills
Publié le 13 juin 2024 sur Expedia
Staff is awful
Commentaires de Gestion de l’hôtel
13 juin 2024 par Roberto Diaz, General Manager Garza Blanca Resort , Gestion de l’hôtel
Dear Natalie, Thank you for sharing your feedback about your recent experience with us. We're sorry to hear that you found our staff service lacking during your visit.Ensuring excellent service for our guests is our top priority, and we sincerely apologize for any disappointment or inconvenience you may have encountered. Your comments are valuable to us, and we will address them internally to make necessary improvements.If you would like to provide further details or discuss your experience in more detail, please feel free to send an email to carlotta.stevanin @ taferresorts .com . We appreciate your feedback and hope that you will consider giving us another opportunity to provide you with the exceptional service you deserve.Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,
