Note fondée sur 111 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Michael,Thank you so much for your fantastic 5-star review! We are delighted to hear that you had an exceptional experience with us. Your positive feedback is incredibly motivating for our team and reinforces our commitment to providing outstanding service.If there’s anything specific you enjoyed or any suggestions you have, we would love to hear more. We look forward to welcoming you back in the future and hope to provide you with another memorable stay.Thank you again for your kind words and for choosing us.Best regards,
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Roberto Díaz, Gestion de l’hôtel
Dear Kamel,Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.We strive to provide exceptional service and a high-quality experience for all our guests, and it is clear from your comments that we fell short in several areas. Your feedback is invaluable in helping us enhance our guest experience.Thank you once again for your comments. Best regards,
par un voyageur
Publié le 29 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Roberto Díaz, Gestion de l’hôtel
Dear David Paul,Thank you for taking the time to share your feedback. We are sorry to hear that your experience at Garza Blanca Cancun did not meet your expectations.We strive to provide an exceptional experience for all our guests, and your comments are important to us. If you could provide more details about the issues you encountered, we would greatly appreciate it. This will help us address any concerns and make the necessary improvements.Thank you for bringing this to our attention. We hope to have the opportunity to better serve you in the future.Best regards,
par un voyageur de beverly hills
Publié le 13 juin 2024 sur Expedia
Staff is awful
Commentaires de Gestion de l’hôtel
13 juin 2024 par Roberto Diaz, General Manager Garza Blanca Resort , Gestion de l’hôtel
Dear Natalie, Thank you for sharing your feedback about your recent experience with us. We're sorry to hear that you found our staff service lacking during your visit.Ensuring excellent service for our guests is our top priority, and we sincerely apologize for any disappointment or inconvenience you may have encountered. Your comments are valuable to us, and we will address them internally to make necessary improvements.If you would like to provide further details or discuss your experience in more detail, please feel free to send an email to carlotta.stevanin @ taferresorts .com . We appreciate your feedback and hope that you will consider giving us another opportunity to provide you with the exceptional service you deserve.Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,
par un voyageur
Publié le 12 juin 2024 sur Expedia
The service needs to improve
Commentaires de Gestion de l’hôtel
13 juin 2024 par Roberto Diaz, General Manager Garza Blanca Resort , Gestion de l’hôtel
Dear Sheila, Thank you for sharing your feedback about your recent stay at Garza Blanca. We're sorry to hear that the service did not meet your expectations during your visit.Ensuring exceptional service for our guests is our top priority, and we regret any inconvenience you may have experienced. Your comments are valuable to us, and we will address them internally to make necessary improvements.If you would like to provide further details or discuss your experience in more detail, please feel free to send an email to carlotta.stevanin @ taferresorts .com . We appreciate your feedback and hope that you will consider giving us another opportunity to exceed your expectations on a future visit.Thank you for choosing Garza Blanca, and we look forward to the possibility of welcoming you back for a more enjoyable experience.Warm regards,
par un voyageur de Commerce City
Publié le 2 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juin 2024 par Roberto Diaz, General Manager Garza Blanca Resort , Gestion de l’hôtel
Dear Angelo, Thank you for taking the time to share your review of your recent stay with us. I am delighted you enjoyed everything from the staff to the rooms and to the overall atmosphere.We cannot wait to welcome you back!Warm regards,
par un voyageur
Publié le 3 mai 2024 sur Expedia
The property was amazing. The food was a great, room service had a great selection. The spa was relaxing. If you are looking for a modern, quiet, and luxury resort with great staff Garza Blanca is for you.
Commentaires de Gestion de l’hôtel
3 mai 2024 par Roberto Diaz, General Manager Garza Blanca , Gestion de l’hôtel
Dear Joseph, Thank you for choosing to stay at Garza Blanca Resort & Spa ,and for sharing your wonderful experience with us. We're thrilled to hear that you found our property to be amazing and that you enjoyed the great food, excellent room service selection, and relaxing spa.We're especially delighted that you appreciated our modern, quiet, and luxurious atmosphere, as well as our great staff. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're glad to know that we exceeded your expectations in this regard.Thank you for recommending Garza Blanca Resort & Spa as destination. We truly value your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,
par un voyageur
Publié le 27 avr. 2024 sur Expedia
Amazing They just need a better beach
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Roberto Diaz, General Manager Garza Blanca , Gestion de l’hôtel
Dear Raul, Dear Guest,Thank you for taking the time to rate your recent stay at Garza Blanca Resort & Spa.We are delighted to hear that you had an amazing experience overall. Your satisfaction is our priority, and we are thrilled to know that we met your expectations in most aspects of your stay.We appreciate your feedback regarding the beach, and we will certainly take this into consideration as we continually strive to enhance our guests' experiences. Your input is valuable to us as we work towards providing the best possible amenities and services for our guests.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 mai 2024 par Roberto Diaz, General Manager Garza Blanca , Gestion de l’hôtel
Dear Mayra, We're thrilled to receive your high rating! Thank you for choosing to stay at Garza Blanca Resort & Spa and for taking the time to share your feedback. We're glad to see that you had an enjoyable experience at our resort.Looking forward to hosting you again in the future!Warm regards,
par un voyageur
Publié le 14 avr. 2024 sur Expedia
This trip experience at Garza Blanca has been the most amazing experience our family had in a long time.
The service, security, the food and facility amenities are more than a five start resort.
This the perfect place for family with young children and friends. Our kids ages ranging from 10 to 6 yrs old. Garza Blanca gave us the attention is hard to get in the states or any other country. We were truly treated as a FAMILIA.
Everyone works so hard to give you the best possible service.
We are thankful for all the waitress, bartenders and staff.
Muchísimas Gracias a Fernando, Oswaldo, Maria at Gourmet Hall. We enjoyed a fresh catch Sea bass 3 night out of our 5 nights. Sarai, Eduardo and everyone from the beach restaurant.
Muchas Gracias por sus atenciones.
Our home profession is based on science and finding a knowledgeable massage therapist is quite difficult sometimes.
I highly recommend Nayeli for a massage therapist. Her magical hands and energy speaks volumes.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Roberto Diaz, General Manager Garza Blanca , Gestion de l’hôtel
Dear Claudette, Thank you for sharing your wonderful experience at Garza Blanca with us! We are thrilled to hear that your family had such an amazing time and that our service, security, food, and facilities exceeded your expectations. It warms our hearts to know that we were able to provide you with the attention and care you deserve, making you feel like part of our family. We truly appreciate your kind words and recognition of our hardworking staff, including Fernando, Oswaldo, Maria at Gourmet Hall, Sarai, Eduardo, and everyone at the beach restaurant. Your recommendation of Nayeli as a massage therapist is greatly appreciated, and we will be sure to pass on your compliments to her.Thank you once again for choosing Garza Blanca, and we look forward to welcoming you and your family back for another unforgettable stay in the future! Muchísimas gracias y esperamos verlos pronto!
