Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur de Colmar
Hôtel magnifiquement aménagé à 200m de la plage.
Publié le 13 mars 2015 sur Expedia
Pour : L'agencement des bungalows autour de la belle piscine entourée d'espaces verts bien entretenus.
Le personnel à nos petits soins
Contre : La salle de bain.Une vitre entre la douche et le wc indispensable pour le standing de l'hôtel.
Le mobilier un peu vieillissant.
Emplacement : Voir plus haut.
Havre de paix et de sérénité à deux pas de la vie trépidante de Puri, quatrième ville sainte de l'Inde. Point de départ pour visiter le sublime temple de Konarak, la belle campagne alentour et même Bhubaneshwar et ses temples remarquables.
par un voyageur
Publié le 22 août 2024 sur Expedia
Service is impecabble. But some rooms need repair.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback regarding the service you received during your stay with us, and we are heartened to hear that you found it to be impeccable. Your comments underline the importance we place on providing our guests with the best possible experience. We also take note of your observations regarding the need for repairs in some rooms. It's essential for us to maintain the highest standards of comfort and quality, and clearly, we have an opportunity to improve. Please rest assured that we have forwarded your feedback to our maintenance team to address and resolve the matter promptly. Your input is invaluable as it helps us to enhance our guest experience. We are committed to ensuring that all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and exceed your expectations in all areas. Regards,Saumitri Prasad Nath
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Good and nice staffs, front desk representative could be more responsive. The property is old but probably the premier one in Puri.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, We appreciate you taking the time to leave feedback on your stay. It’s great to hear you found our staff to be pleasant and accommodating. Your comment regarding the responsiveness of our front desk representative has been noted. Delivering excellent service is a priority, and we are reviewing your experience to ensure our guest interaction meets the high standards we set for ourselves. Furthermore, we agree that while our property holds a premier position in Puri due to its rich history, we continually strive to keep our facilities up-to-date and comfortable for our guests. We look forward to the opportunity to welcome you back and provide an experience that not only meets but exceeds your expectations. Regards,Saumitri Prasad Nath
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Regards,Saumitri Prasad Nath
par un voyageur de San Antonio
Publié le 1 mars 2024 sur Expedia
Staff was excellent specially Prashant from waves restaurant.
Commentaires de Gestion de l’hôtel
17 mars 2024 par General Manager, Gestion de l’hôtel
Dear sushil, San Antonio, It's wonderful to hear that our staff provided excellent service during your visit, and we're particularly delighted that Prashant from Waves Restaurant made a lasting impression. His dedication to guest satisfaction is a cornerstone of our values, and your recognition reaffirms our commitment to maintaining a team of passionate individuals. We're glad that Prashant could enhance your experience, and we look forward to welcoming you back soon for another memorable dining experience at Waves Restaurant. Your feedback is invaluable and has been shared with Prashant and the rest of the team to continue inspiring and motivating them. Regards,Saumitri Prasad Nath
par un voyageur
Good hotel in Puri
Publié le 16 févr. 2024 sur HotelsIt’s a nice hotel. There are two Mayfair hotels. Heritage and Waves. Heritage is older with its own characters.
Commentaires de Gestion de l’hôtel
17 mars 2024 par General Manager, Gestion de l’hôtel
Dear Vincent, We're delighted to hear that you enjoyed your stay at our hotel and that the distinct charm of the Heritage property resonated with you. The essence of our Heritage hotel indeed lies in its time-honored elegance and we take great pride in maintaining its unique character. We also hope you had the chance to experience the contemporary offerings at Waves. Each property under the Mayfair banner is designed to provide guests with a unique experience, simultaneously ensuring the comfort and quality service that defines our brand. We appreciate your feedback and look forward to welcoming you back to either of our hotels in the future, where you can expect the same high standards and memorable stays. Regards,Saumitri Prasad Nath
par un voyageur
Poor and slow service. Not maintained facilities
Publié le 13 sept. 2023 sur HotelsIf you want to experience what service you would get when a hotel is run by sloths, this is a perfect example. It took them 30 mins to check us in.
Then they gave me a room that smelled like a serial smoker lived in it. Upon multiple requests and waiting for an hour they changed our room, which was better but not quite.
Food service was no better. We had to wait 45 mins in the restaurant while they “prepared fresh food.” I asked for clean empty dinner plates to be delivered to my room, which took them 30 mins. Just to deliver the plates. I had to call twice and go to front desk to make sure someone was looking at it.
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Front Office Manager, Gestion de l’hôtel
Dear Guest,Greetings from The Mayfair Hotel , Puri !It has always been our pleasure to have you stay with us. It is truly rewarding for the team to realize that your stay with us was not comfortable. Please accept our sincere apologies for the less-than-satisfactory experience you had during your recent stay with us.We have taken deep note of your much-valued feedback and necessary measures are being taken to ensure improvement in the highlighted area.It will be our pleasure to extend our hospitality to you again. Assuring you of our best services and attention at all times.Kind Regards,Front Office Manager
par un voyageur
Publié le 12 août 2023 sur Expedia
Staff were very caring and helpful. Very pleasant natural beauty surrounding the hotel. Food was excellent. Beach is well taken of.
par un voyageur
Publié le 6 janv. 2022 sur Expedia
The property is located on the sea beach. It is a beautiful place filled with greenery and artifacts. The rooms are neat and clean. Staff are friendly and providing quality and prompt service. Lovely dinning with tasty food.
par un voyageur
Nice getaway
Publié le 16 déc. 2021 sur HotelsMayfair Heritage is set in a great setting and location. Hotel is gorgeous and serene. Check-in was too long even though all documents were uploaded online days before the trip - reason given was due to late check-out. Still shouldn’t have to sit around for 1 hour in the reception before getting the room. Dinner buffet was sub-par, breakfast was decent. 2 states restaurant was excellent - great food, great service and an amazing lunch. Shout-out to Asok for great service during meal times and the manager for always check-in on us. Overall, would recommend to friends.
