Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
Except the AC in the room.Nothing is good about the property.The toilets are not clean.All the areas are stinky.The staffs are rude. The food is over priced.The staffs needs adequate training on how to treat the guests.They don't have the any etiquette on how to address the customer concerns and issues.
I am extremely disappointed with the property
Commentaires de Gestion de l’hôtel
19 août 2024 par Santosh Kumar, Gestion de l’hôtel
Dear Sunit Ji, Namaskar from The Chariot Resort & Spa, Puri! First of all accept our sincere apologies for inconvenience happen with you. You are requested to kindly share the issues that happen with you so that we can make the investigation on it & take the necessary action against it. We will make sure to provide better service in your next visit. Thanks for your valuable feedback.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Terrible resort with pungent drain smell throughout the property. They claim free Wi-Fi but the poor Wi-Fi is only available at the lobby. No cable. Staff tried to provide another room but equally worse. I misplaced my room key somewhere in the room and I asked for a temporary one - the staff’s attitude is we can’t give provide another one without extra Rs.500. Do a favor to yourself and don’t waste money here. It is not even worth Rs.2k. Stay near Golden beach hotels. Only the restaurant is decent in this place.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Santosh Kumar, Gestion de l’hôtel
Dear Sir, Namaskar from The Chariot Resort & Spa, Puri!!!First of all accept our sincere apologies that things happened with you. As per your review our entire resort smell badly, you just facing cable issue etc. I just want to know did you inform anyone on your stay period. Damn sure it's no. You just misplaced your key and our staff asking the price for key then things suddenly changed after that. Yes we admit that we are equally facing the wi-fi issue with some of our area and really sorry for that particular inconvenience happen with you. Anyhow thanks for your valuable feedback. We will work on it.
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Overall maintenance is average.
par un voyageur
Publié le 26 mars 2024 sur Expedia
Great place
par un voyageur
Horrible in-room service / dirty and torn bedlinen
Publié le 14 nov. 2022 sur HotelsSerious issues with housekeeping and room services. All the issues were reported and acknowledged by the hotel manager. Hotel manager could not help much as the booking was done through hotel.com website. The comission of hotel.com on this booking was more than INR10,000.00
The room assigned was not prepared for 3 guest. Missing towel toiletries. When we ebtered the room it was tardy with extrly dirty lamp shades and the bathroom window blind had fungus on it
The bed sheets, pillow and comforter cover were over used and torn. Broken pillows and stained mattresses.
The shower was broken that was fixed after we complained. There was a need of consant chasing of the housekeeping for providing toiletries and towel - as the room cleaning service doing proper job.
Overall the stay was a nightmare, as the room beside us was being renovated and there was noise of drilling during the day time.
The only positive of this property was the sea view...and quietness as it is a remote location.
I request hotels.com to kindly look into this matter urgently as obviously i have overpaid for this horrible stay.
Kindly note the hotel manager also informed the senior management about these issue and i had met the guy heading room service and shared all my complaints/concerns directly with him. - Room number was 731 or 713....
par un voyageur
Publié le 1 nov. 2022 sur Expedia
Excellent location for Puri and the close by beaches. Our room had a partial view of the sea.
The staff are excellent and went beyond means to make us feel comfortable !
The restaurant food is North Indian and good. We are there almost everyday. Restaurant staff too are polite.
Just a note I want to mention: A bath May would have helped in the bathroom as senior people find it hard to get out of the shower with wet feet and could be dangerous.
Also, we were 3 adults in one room and the resort charges for the extra adult to be in the room, however the amenities are not of 3 people. There are only 2 cups and tea/coffee sachets are only two. Bottled water is two bottles so perhaps this can be accommodated for 3 people.
par un voyageur
Publié le 6 janv. 2022 sur Expedia
par un voyageur
view of sun rising and sea is amazing.
Publié le 5 janv. 2022 sur HotelsStay was OK.
We did booking for 3 rooms and we reached the hotel at 10.45 am. First room we got at 11.30 am and the other two rooms after 12.30 pm.
par un voyageur
チェックアウトの時間
Publié le 6 mars 2019 sur Hotelsチェックアウトの時間が8時と非常に速いのが残念。リゾートを歌うのであれば12時近くまで標準としてほしいものです。
Commentaires de Gestion de l’hôtel
8 mars 2019 par Sushanta Ganguly, Reservation Manager, Gestion de l’hôtel
Dear Mr. Kajunori,
Greetings from The Chariot Resorts and Spa, Puri.
Thank you for sparing your time and updating your experience in Expedia for your kind words.
At the outset, we regret for the inconvenience caused to you. The Hotel Management is equally disappointed that you were not happy with few of the services, but we promise you that we will certainly work on the observations you had.
We look forward to welcoming you back to The Chariot Resort and Spa, Puri on your next visit soon.
par un voyageur
Publié le 10 janv. 2019 sur Expedia
I will not stay here again. Washroom was so sticky and wet. The room is 0 star. I don’t understand why Travelocity rated this as a 4 star, did someone get paid under the table? I paid for 4 star hotel but got a cheap one. The exterior of the hotel looks good, but that’s about it. I will not recommend this hotel to any foreigners, it’s only a good fit for a local person.
Commentaires de Gestion de l’hôtel
12 janv. 2019 par Sushanta Ganguly, Reservation Manager, Gestion de l’hôtel
Dear Sir/ Madam,
Greetings from The Chariot Resorts and Spa, Puri.
Thank you for sparing your time and updating your experience in Expedia for your kind words.
At the outset, we regret for the inconvenience caused to you. The Hotel Management is equally disappointed that you were not happy with few of the services, but we promise you that we will certainly work on the observations you had.
We look forward to welcoming you back to The Chariot Resort and Spa, Puri on your next visit soon.
