Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not as good as last year.
Publié le 4 août 2020 sur HotelsSecond year staying here. New owners definitely have a few kinks to work out. We were celebrating my 30th birthday. First off this is a second floor property and the elevator was inaccessible when we got there. We called the owner and she said she would have someone out within 45 minutes for us to use the elevator. No one ever showed up so we had to haul all our luggage, coolers, etc up the stairs. The next day we needed more bath towels and our AC didn’t seem to be working. We called the owner and left a voicemail. It took 24 hours for her to call us back, thank goodness we could reuse our towels and there were plenty of ceiling fans in the unit. Once they did show up 24 hours later the owner told us she didn’t know what was going on with the air and would move us to another unit. At this point it was our last day here and there was no point in moving. The owner apologized but didn’t seem very sincere. I work in customer service so it has to be really bad for me to ever complain. I feel like if anything she should have knocked a little money off the bill. We paid almost $1700 for the weekend and and not having the use of the elevator for a second story stay or AC for two nights of the stay is kind of ridiculous. Been to the island many times and stayed in many different properties and this went from being my favorite to near the bottom with the new owners. I hope they can get their stuff together!
par un voyageur de Willoughby
Publié le 2 août 2020 sur Expedia
We stayed at the Chapman house from July 31-aug 2nd. Check in was super easy the owner was already there waiting for us and was super nice and helpful! Had her number to keep in contact if we needed anything. The room was so clean and comfy. We come to the island once every summer and this was our first time staying here, we will be staying here for now on!!
par un voyageur
Publié le 18 juill. 2020 sur Expedia
par un voyageur de Ohio
Publié le 28 juin 2020 sur Expedia
Very nice room. Updated and comfortable. Close to downtown.
Commentaires de Gestion de l’hôtel
30 juin 2020 par Danny, Gestion de l’hôtel
Thank you for the feedback, Cathy. Take care and please come again.
par un voyageur
Publié le 6 juin 2020 sur Hotels
par un voyageur
Publié le 25 mai 2020 sur Hotels
par un voyageur
Publié le 25 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2019 par Sue, Gestion de l’hôtel
We appreciate your review. Thanks for staying with us!
par un voyageur
Publié le 24 oct. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2019 par Sue, Gestion de l’hôtel
We appreciate your review. Thanks for staying with us!
par un voyageur
Publié le 26 août 2019 sur Expedia
It was private and quiet in a residential neighborhood.It was a way from all the commotion.
Commentaires de Gestion de l’hôtel
27 août 2019 par Sue, Gestion de l’hôtel
Thank you for staying with us and we appreciate your review.
par un voyageur
Birthday weekend!
Publié le 11 août 2019 sur HotelsCame for my birthday weekend. Sue was wonderful and so was the room! We had a wonderful time!
Commentaires de Gestion de l’hôtel
12 août 2019 par Sue, Gestion de l’hôtel
Thank you for your review. We are glad that you and your group enjoyed the suite for your celebration!
