Note fondée sur 693 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de schnecksville
Publié le 7 oct. 2024 sur Expedia
It was a great room. The jacuzzi hot tub was AMAZEing!! The room was very big with a lot to it. It was very clean and the bed was very comfortable. The only issue I had was being told i had requested a non smoking room alif/when available, however I NEVER made no such request. I had actually, specifically,selected and booked myself a smoking room.And was looking forward to recieveing the smoking room, as it is a very nice convenience being that it is so so rare to even find any Hotels with any smoking room options anymore.So I was very much excited and looking forward to my smoking room.However when I went to check in I was told there was a note on my booking, requesting to be put into a non smoking room when available and so the guy said he followed the orders of the note made to my account and is putting me in a non smoking room. When I said that is So weird, because I NEVER Called in, or at any point requested, a non smoking room. He then said that the only way that there is a note put on to an account like this, would be that a guest had to of called in and made the Request, so I must have been who had done so. I looked at him and said, that's really weird, because I definitely DID NOT, and then he looked at me like I was lying &stated again well you did or a note wouldn't be here for the no smoking.I was then put into a non smoking room, which fine, but I did not like being spoken to as thouugh I was lying and also loosing out on my actually requested/booked room.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Quality Inn & Suites Quakertown Team, Gestion de l’hôtel
Dear Tiffany,Thank you for choosing Quality Inn & Suites and for taking the time to share your experience with us. I am delighted to hear that you enjoyed the spacious room and found the jacuzzi hot tub to be amazing. It's always wonderful to know when guests appreciate our accommodations, including the cleanliness and comfort of our beds.I sincerely apologize for the inconvenience you encountered regarding your room type. Upon reviewing your reservation, I discovered a note from our front desk staff that indicated a request for a non-smoking room. I understand that this was not your request, and it appears there was a miscommunication on our part. I'm truly sorry for any frustration this caused, especially since you were looking forward to the convenience of a smoking room, which I recognize is a rare offering these days.I also regret that the interaction with our front desk staff made you feel uncomfortable. Our team is dedicated to providing exceptional service, and I apologize if this was not reflected during your stay. I assure you that I will address this matter with our team to prevent similar situations in the future.Your feedback is invaluable to us, and we are committed to ensuring that your next visit is flawless. Please do not hesitate to reach out to me directly if you plan to stay with us again, so I can personally oversee your reservation and ensure your preferences are accommodated.Thank you once more for your understanding and for bringing this to our attention. We look forward to welcoming you back and providing the exceptional experience you deserve.Best regards,
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Staff was fine. Bed was clean. Building was old and worn. No elevator, Tub did not drain.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Quality Inn & Suites Guest Service Agent, Gestion de l’hôtel
Hey Marion,Thank you for sharing your feedback regarding your recent stay with us at Quality Inn & Suites. I appreciate you taking the time to highlight both the positives and areas needing improvement.I am glad to hear that our staff met your expectations and that you found the bed to be clean. However, I am sorry to learn about the issues you encountered with our facilities. I understand that the building's condition and the absence of an elevator might have caused inconvenience during your stay. We are continuously working on improvements and your comments will certainly help us prioritize future updates.Regarding the bathtub drainage problem, I apologize for this oversight. I will ensure our maintenance team addresses this issue promptly to prevent similar occurrences in the future. Your comfort and satisfaction are important to us, and we are committed to enhancing our guest experience.Thank you again for your valuable feedback. If there is anything else you would like to discuss or if you plan on staying with us again, please feel free to reach out directly. We would love the opportunity to ensure your next visit is more enjoyable.Best regards,
par un voyageur
Publié le 29 sept. 2024 sur Hotels
The bathroom was disgusting filthy the shower had mildew on the doors and on baseboards bathrooms door don’t shut and the entrance door was so difficult you have to kick it to open and slam it when you shut the door. Overall it was a waste of money I’m not pleased at all
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Quality Inn & Suites Guest Service Agent, Gestion de l’hôtel
Dear Guest,Thank you for reaching out to share your experience with us. I'm genuinely sorry to hear about the inconveniences you faced during your stay at our hotel. Your feedback is important, and I want to address each of your concerns.About the bathroom cleanliness, I apologize for the oversight. We strive to maintain high standards, and it's clear we fell short in your case. I will ensure our housekeeping team is made aware of the issue with mildew and takes immediate corrective action.Regarding the doors, both the bathroom and entrance, I understand how frustrating it must have been to deal with them not functioning properly. Our maintenance team will inspect and repair these issues to prevent future occurrences.I truly regret that your stay did not meet your expectations. Please know that your experience is not typical of the service we aim to provide. I would love the opportunity to make it right and restore your faith in us.We value your feedback and are committed to improving our services.Best regards,
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Quality Inn And Suites Team, Gestion de l’hôtel
Hi Kierstyn,Thank you for choosing Quality Inn And Suites for your recent hotel stay. We truly appreciate your business and we are delighted to hear that your experience was more than perfect. Receiving positive feedback from our guests is a great achievement for us and it motivates us to continue providing the same level of dedicated service. We are once again grateful for your feedback and we hope to have the pleasure of welcoming you back soon.Warm regards
par un voyageur
Stay
Publié le 23 sept. 2024 sur HotelsMostly clean. You can tell its an older hotel. A lot of things broken or missing
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Quality Inn & Suites Guest Service Agent, Gestion de l’hôtel
Hello Lisa,Thank you for sharing your feedback regarding your recent stay with us. I appreciate your honesty in pointing out both the cleanliness and the areas where we can improve. Your observations about the hotel's age and the condition of certain amenities are invaluable as we strive to enhance our facilities.We are committed to ensuring a better experience for our guests, and your comments will be instrumental in guiding our improvement efforts. I assure you that we are actively working on addressing the issues you've highlighted.Thank you once again for being a valued guest. We hope to have the opportunity to welcome you back and provide you with an improved experience during your next visit.Best regards,
par un voyageur
Publié le 9 sept. 2024 sur Hotels
We stay one night. It was good.
The area, and breakfast was good. Only fault we found was in the bathroom. It was dirty. The bath tub was slipery from being dirty. Checking processes was good. I would recommend it. Is a fair price.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Quality Inn And Suites Quakertown PA, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing Quality Inn And Suites Quakertown PA for your recent stay and for sharing your honest feedback with us. We are delighted to hear that you enjoyed our comfortable rooms and the variety of breakfast options we offer.However, it is disheartening to know that we did not completely meet your expectations to achieve a perfect 10/10 rating. Your feedback is incredibly valuable to us, and we are committed to working harder to better serve you in the future.We look forward to welcoming you back and providing an improved experience that earns your full satisfaction.Warm regards,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Quality Inn And Suites Team, Gestion de l’hôtel
Hi Jessica,Thank you for choosing Quality Inn And Suites for your recent hotel stay. We truly appreciate your business and we are delighted to hear that your experience was more than perfect. Receiving positive feedback from our guests is a great achievement for us and it motivates us to continue providing the same level of dedicated service. We are once again grateful for your feedback and we hope to have the pleasure of welcoming you back soon.Warm regards
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Quality Inn And Suites Team, Gestion de l’hôtel
Hi Sharon,Thank you for choosing Quality Inn And Suites for your recent hotel stay. We truly appreciate your business and we are delighted to hear that your experience was more than perfect. Receiving positive feedback from our guests is a great achievement for us and it motivates us to continue providing the same level of dedicated service. We are once again grateful for your feedback and we hope to have the pleasure of welcoming you back soon. Warm regards Quality Inn And Suites Team
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Quality Inn And Suites Team, Gestion de l’hôtel
Hello Andrew,Thank you for choosing Quality Inn And Suites for your recent hotel stay. We truly appreciate your business and we are delighted to hear that your experience was more than perfect. Receiving positive feedback from our guests is a great achievement for us and it motivates us to continue providing the same level of dedicated service. We are once again grateful for your feedback and we hope to have the pleasure of welcoming you back soon.Warm regardsQuality Inn And Suites Team
par un voyageur
Publié le 24 août 2024 sur Hotels
Very old building for the rate and no lift .
Commentaires de Gestion de l’hôtel
27 août 2024 par Quality Inn And Suites Team, Gestion de l’hôtel
Hi Pradeep,I hope you are well. I am writing to sincerely apologize for any inconvenience you experienced during your recent stay at Quality Inn & Suites. We strive to provide the best service and accommodations, and it is clear that we fell short of your expectations.Please know that your feedback is invaluable to us. We will take the necessary steps to address the issues you encountered to ensure that future guests do not have a similar experience.We hope you will give us another opportunity to serve you better in the future. If there is anything specific we can do to make your next stay more comfortable, please do not hesitate to reach us directly.Thank you for bringing this to our attention and for your understanding.Warm regards,Quality Inn And Suites Team
