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DoubleTree by Hilton Queenstown

4.5 star property
Luxurious 4.5-star hotel with restaurant

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Photo gallery for DoubleTree by Hilton Queenstown

In-room safe, soundproofing, free WiFi, bed sheets
Exterior
Room, Accessible, Non Smoking
Bar (on property)
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

Map
Kawarau Village 79 Peninsula Road, Kawarau Falls, 9300
  • Queenstown Event Centre
    ‪5 min drive‬
  • Skyline Queenstown
    ‪12 min drive‬
  • The Remarkables Ski Area
    ‪17 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪5 min drive‬

Room options

View all photos for Twin Room

In-room safe, soundproofing, free WiFi, bed sheets

Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

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Deluxe Room

Deluxe Room

  • Lake view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room

In-room safe, soundproofing, free WiFi, bed sheets

Deluxe Twin Room

  • Lake view
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

Room, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

In-room safe, soundproofing, free WiFi, bed sheets

Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the area

Kawarau Falls

Close to airport.Stay at this Kawarau Falls hotel and you'll be within half a mile (1 km) of Lake Wakatipu and 2 miles (3 km) of The Kingston Flyer. Remarkables Park Town Centre and Frankton Beach are also within 2 miles (3 km).

What's nearby

  • Queenstown Event Centre - 5 min drive - 4.3 km
  • Queenstown Gardens - 11 min drive - 9.8 km
  • TSS Earnslaw Steamship - 12 min drive - 10.6 km
  • Skyline Queenstown - 12 min drive - 10.9 km
  • The Remarkables Ski Area - 17 min drive - 13.0 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 5 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Airspresso Airport Cafe Queenstown - ‬5 min drive
  • ‪Rata - ‬11 min drive
  • ‪Manaia Lounge - ‬5 min drive
  • ‪Odd Saint - ‬11 min drive

About this property

DoubleTree by Hilton Queenstown

Luxurious 4.5-star hotel with restaurant
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. A fitness center, a vending machine, and ski storage are also featured at the luxury DoubleTree by Hilton Queenstown. The hotel can provide concierge services, a complimentary grocery shopping service, and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Kawarau Falls hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 4 levels
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
DoubleTree by Hilton Queenstown offers 98 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Kawarau Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Korean

Similar properties

Restaurant

Hilton Queenstown Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, 1,004 reviews
The price is CA $139
CA $159 total
includes taxes & fees
May 21 - May 22
Hilton Queenstown Resort & Spa

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi; wired internet (NZD 9.95)
  • Available in some public areas: WiFi (NZD 14.95); wired internet (surcharge)

Parking and transportation

  • Ski shuttle nearby
  • Self parking on site (NZD 16 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels
  • iPod dock

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 35 per person
  • Fee for in-room wired internet: NZD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: NZD 14.95 (rates may vary)
  • Fee for wired internet in public areas: NZD 14.95 (rates may vary)
  • Self parking fee: NZD 16 per day
  • Credit card charges are subject to a surcharge of 2 percent
  • A facilities fee includes use of: sauna; hot tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

Access to the indoor swimming pool, hot tub, sauna, and steam room is available for a surcharge.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hilton Kawarau
Kawarau
Kawarau Hilton
Kawarau Hotel
Kawarau Hotel Hilton
Kawarau Hotel Managed Hilton
Kawarau Hotel Managed Hilton Queenstown
Kawarau Managed Hilton
Kawarau Managed Hilton Queenstown
DoubleTree Hilton Queenstown Hotel
DoubleTree Hilton Queenstown
Kawarau Hotel, Managed By Hilton Hotel Queenstown
DoubleTree by Hilton Queenstown Hotel
DoubleTree by Hilton Queenstown Kawarau Falls
DoubleTree by Hilton Queenstown Hotel Kawarau Falls

DoubleTree by Hilton Queenstown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 508 out of 1001 reviews
Rating 8 - Good. 294 out of 1001 reviews
Rating 6 - Okay. 114 out of 1001 reviews
Rating 4 - Poor. 61 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Nice but room to be fantastic.

Room is Generous size and lovely shower only bathroom. However room was noisy and bright light shines through curtains 24/7. You can slide a door across the bedroom section to elimate light however room becomes extremely warm and stuffy making sleeping a bit difficult. I was in a room facing the gravel carpark might not have the same issues with lake facing room. Staff are lovely.
Stayed 1 night in Jan 2025

8/10 Good

Nat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Barry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, what you would expect from Double Tree
Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the village, easy walk to Frankton, good food options and beautiful views. Quiet and spacious room.
Stayed 1 night in Jan 2025

10/10 Excellent

Sandra

Travelled with group
Friendly welcome, efficient check in, bery helpful and knowledgeable. Helps us make informed decisions about available things to do! All suggestions well worth it!
Stayed 2 nights in Jan 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Donna

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent surrounds and view of lake.
Stayed 2 nights in Jan 2025

10/10 Excellent

JEFF REY, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Property is beautiful! Staff was very friendly and welcoming. The room layouts are efficient and spacious! Loved the views from our window of the beautiful lake and mountains! My only sentiment is the breakfast area is not very open. They need fresh air and windows!
Stayed 2 nights in Dec 2024

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service
Poor location. Room unusual with no privacy for bathroom. Balcony a tiny "French" style which also housed the A/C unit.
Stayed 2 nights in Dec 2024

8/10 Good

Brendan

Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property on the lake is gorgeous, quiet, with lots of walking/biking trails. The room was beautiful and the people AMAZING! I'm going back asap! Thank you!
Stayed 6 nights in Dec 2024

8/10 Good

Michael

Stayed 3 nights in Dec 2024

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doubletree Delight

We always enjoy staying at Hilton or Doubletree. Comfortable, quiet, good parking, easy access to the water taxi and great onsite food options, lovely spa. The warm cookie on arrival is always a treat.
Stayed 2 nights in Dec 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. But parking is a bit inconvenient or you have to pay.
Stayed 1 night in Nov 2024

4/10 Poor

Leo

Travelled with partner
Obstructed view, not a 4 stars hotel, low quality breakfast.
Stayed 5 nights in Dec 2024

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small King bedroom was stuffy….needs air conditioning or a fan.
Stayed 3 nights in Dec 2024

10/10 Excellent

Anitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Dec 2024

4/10 Poor

Nick

Business traveller
Disliked: Staff & service
An horrific check in with zero professionalism and empathy by the receptionist. The duty manager was conveniently on a ‘break’ when I requested to see him. I was treated like a conman because I couldn’t immediately produce my credit card I had booked the accommodation with and when I did, was asked for photo ID. Last time I looked, this was NZ, not some other country. Great way to treat business guests. I could go on about lack of training, lack of respect, noisey tourist guest, closed restaurant on a Monday, no dining table or even desk to work on in the room..but frankly, I can’t be bothered. If this is Hilton at its best, I won’t be back…EVER
Stayed 1 night in Dec 2024

10/10 Excellent

Akhtara

Travelled with family
Liked: Amenities, property conditions & facilities
Location is very good
Stayed 4 nights in Nov 2024

10/10 Excellent

Naveen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arpit was great and very helpful. We loved our stay here. This property is value for money.
Stayed 2 nights in Nov 2024

10/10 Excellent

Emma

Stayed 2 nights in Oct 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice easy stay, only point of feedback is the scent they use in reception and the lifts is awful.
Stayed 3 nights in Nov 2024

2/10 Terrible

Peter

Stayed 1 night in Oct 2024