Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Perfect - this is the place to stay!
Publié le 11 juill. 2024 sur HotelsWow, what a lovely hotel! The location couldn’t be beat - we walked everywhere with the gorgeous lake in front, the gardens to the left, surrounded by shops and restaurants. The free valet parking was easy to use, but we really didn’t need a car. The hotel itself is historic but comfortably luxurious with high ceilings and oozing character. We enjoyed the lovely parlor, which is a living room open to the small cadre of guests staying at any particular time (there are only 5 rooms in the main building). We met some other families during the evening drinks and canapés, which were Included in our stay, and I used the space for some work video conferences during the morning hours, when I did not want to disturb my family sleeping in our room. Overall, Eichardt’s was warm and comfortable. Service was outstanding and we didn’t want to leave. The main picture on the hotels.com Website shows a hot tub, which is belongs to the penthouse room and isn’t open to anyone else. A bit misleading since you don’t need your swimsuit, but everything else here was phenomenal. We will be back!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par The Eichardt's Team, Gestion de l’hôtel
Hello Sandra,Thank you very much for your detailed feedback and kind words - the team at Eichardt's strives to provide a five star experience to our guests so it is wonderful to hear you enjoyed your stay.We are so glad to hear you enjoyed the Parlour for business as well as drinks in the evening! We actually have eight suites in the main building, including the Penthouse and our Heritage Suites, and all guests as you said are always welcome to join in the evenings.We hope to get the chance to host you again in the near future!
par un voyageur de Honolulu
Publié le 27 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Eichardt's Private Hotel, Gestion de l’hôtel
Thank you for your feedback, Jay!We look forward to hosting you again in the future.
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2023 par Anna Gambini, Gestion de l’hôtel
Thank you, Kam. we are so glad you had a great stay in Queenstown and at Eichardt's.We look forward to hosting you again next time you are in Queenstown!Warm regards,Anna
par un voyageur
Publié le 29 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2023 par Anna Gambini, Gestion de l’hôtel
Hello Jeffrey,Thank you for taking the time to review your stay. We are sorry to hear we did not meet your expectations. Thank you for sharing your concerns with us during your stay.We hope we get the chance to host you in the future and show you what Eichardt's is truly about.Warm regards,Anna
par un voyageur
Publié le 14 mars 2022 sur Wotif
I like tgat it was a small but still luxiourious. Very frindly staff that made you feel welcome the moment you set foot onside inside the front door.
Commentaires de Gestion de l’hôtel
31 mars 2022 par Guest Services , Gestion de l’hôtel
Hi Liv,
Thank you for your great review, we are so happy to hear that you found our property luxurious and that our staff were friendly and made you feel welcome. We hope to welcome you back to The Spire Hotel in the future.
Warm regards, Guest Services
par un voyageur
Publié le 31 mars 2021 sur Expedia
Commentaires de Gestion de l’hôtel
29 avr. 2021 par The team at Eichardt's, Gestion de l’hôtel
Thanks for the rating!
par un voyageur
Location is good but facilities need to be upgarde
Publié le 11 sept. 2020 sur HotelsI was staying for 2 nights , the secobd night ,
There were some problems.
1:The light bulbs were flickering randomly in the living room, need to turn off and on for few times.
2 : I wanted to take a bath, but I wasn't sure if the blue bottle is for the bath. The receptionist came to see it, but he was not very sure as well and told me better not to use it, so i couldn't take a bath , and the next day , when I checked out , they told me oh yes it's for bath :( Feel very disappointed about that,
their stuff need to be trained properly.
3: when I was in a shower , the water wasn't hot , it was warm and getting colder and colder ,
I could only finished the shower quickly, basically I finished my shower in cold-warm water. It was a cold night.
And when we called the receptionist ,he apologized for that and couldn't do anything for us ,only can respond to the maintenance team on the next day.
It was a very bad experience for the last night , especially for this high-grade hotel , NZD$920 for a night , I think it didn't worth it ,facilitates need to be upgarde
Commentaires de Gestion de l’hôtel
27 sept. 2020 par Hotel Management, Gestion de l’hôtel
Dear Pei-Yin,
Thank you for your review and for raising awareness of any issues that you experienced. I apologize that you felt your time here did not match your expectations. We certainly strive to to provide our best for each and every guest and I am sorry that we fell short in this instance. The light bulbs were fixed as soon as you brought to the attention of our evening receptionist. I will certainly ensure our night team are aware of every amenity listed in the bathroom. Unfortunately, as this occurred overnight there was a delay in response, but I can assure you that as soon as we were able we had someone out to check over all facilities. I can understand your frustration completely. Please do not hesitate to contact me directly and I would be more than happy to discuss this further with you should you prefer.
Warm Regards,
Sian Thomas
Front Office Manager
par un voyageur de Bay of Plenty
Publié le 21 juin 2020 sur Lastminute
Fantastic location and overall beautiful property.
Commentaires de Gestion de l’hôtel
4 juill. 2020 par James Cavanagh, Gestion de l’hôtel
Dear Geraldine,
Thank you for staying at Eichardts Private Hotel. We're delighted you enjoyed your stay and do hope you stay with us again.
Kind Regards
James Cavanagh
General Manager
par un voyageur
Publié le 4 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
9 févr. 2020 par James , Gestion de l’hôtel
Thanks for staying with us.
par un voyageur
Publié le 29 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
3 déc. 2019 par James C, Gestion de l’hôtel
Great to have you with us Carol, see you again soon!
