Note fondée sur 1 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Sophie
Publié le 23 janv. 2017 sur Hotels
Séjour de 2 nuits avec un accueil très agréable, un buffet petit déjeuner bien fourni.
La chambre était juste parfaite très confortable et propre!
Ne pas hésiter!
par Alain de Plaisir France
Hôtel bien situé
Publié le 17 févr. 2016 sur HotelsSéjour sans soucis, excepté des petits problèmes de rideaux occultants qui étaient cassés. Le petit déjeuner, en supplément était excellent.
par un voyageur
Nice but..
Publié le 8 janv. 2013 sur HotelsStonning view on the lake
Great rooms
No internet in rooms
The one in the lobby you have to pay
Réception desk want to Be Nice but totally inefficient
More like an appart hôtel with service rather than hotel
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The Peppers Team, Gestion de l’hôtel
Thank you for your feedback!very much appreciated :)
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par The Peppers Beacon Team, Gestion de l’hôtel
Dear kylie strelow,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Peppers Beacon Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Very disappointed with our room (ground floor 108). We paid extra for a lake view room, but this room only gave an obstructed view - cars were always parked out front and difficult to see between the trees. Nothing like the advertised pictures, which were higher levels. Worse though, was that if the curtains were open anyone walking or driving past could see in. As there was no storage space (only 1 small hanging robe in the bedroom) we put clothing in the dining room buffet and on the table. Again, this meant keeping the curtains closed.
Another concern was getting into and out of the shower. As a 55 year old with short legs, I literally had to climb into and out of a sloping bath. Very dangerous - a safety concern - as no non-slip mat provided.
When we checked in, we asked for any other room, but we're informed that because we checked in so late (around 3pm - check in from 2pm) all other room had been taken. Basically told 'too bad.
Don't pay for a lakeview, unless it is guaranteed to be 2nd floor or above and confirm what room you will be allocated. When I reviewed check in, via Expedia, I received an email saying that management would be informed. Have not heard anything from Peppers management.
Certainly not impressed with the room or the service we received. Plenty of other apartments in Queenstown with stunning lake views.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par The peppers beacon team, Gestion de l’hôtel
Dear Kylie, Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
par un voyageur
Publié le 14 sept. 2024 sur Wotif
The furniture looks old and a bit tired.. bathroom was in good condition. Plaster patches on the wall and holes in the wall. It was raining one day and there was no mat to wipe our shoes.. the staff were very polite and helpful.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Peppers Team, Gestion de l’hôtel
Dear Pam,Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
par un voyageur
Good sides and where to improve
Publié le 8 sept. 2024 sur HotelsStaff were friendly, view from living areas of accommodation was stunning , shower water pressure was good, fireplace works well, as well as air conditioner. Shower doors closed tightly.
Meanwhile the dishwasher was very smelly (greasy smell), as well as range hood. No action from property team following reported to reception so that we purchased a dishwasher cleaner (cost $10). We washed grease filters of range hood first, then cleaned dishwasher with purchased dishwasher cleaner.
Another interesting feature was that there was no door tag for Do Not Disturb.
Carpet also looked dated.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Peppers Team, Gestion de l’hôtel
Dear Henry,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Peppers Team, Gestion de l’hôtel
Dear Charley, We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
par un voyageur
5 star view
Publié le 29 juill. 2024 sur HotelsView was amazing, location so convenient & desk staff very helpful.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Peppers Team, Gestion de l’hôtel
We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
