Note fondée sur 1 133 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Un dépit a été pris à l’arrivée sur ma carte de crédit mais n’a pas été crédité encore 7 jrs plus tard 50$ NZ????
Merci
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Swiss Bel Pounamu Apartments, Gestion de l’hôtel
We release all deposits on the day of check out. It sometimes takes longer on international cards
par un voyageur
Publié le 14 déc. 2022 sur Expedia
Petite marche pour se rendre à Queenstown avec un dénivelé pour le retour. Nous avons bien aimé l'endroit.
Commentaires de Gestion de l’hôtel
15 déc. 2022 par Swiss Bel Pounamu Apartments, Gestion de l’hôtel
Thank you for your review, glad you enjoyed your stay with us
par Odette Chevalier de Canada
Lits très confortables
Publié le 28 avr. 2013 sur HotelsChambres de qualité supérieure
par stephanie de france
tres propre et agreable
Publié le 18 mars 2013 sur HotelsNous avons passe une escale d'une nuit dans ce petit studio, et aurions aime y rester plus longtemps. Le lit était très confortable la salle de bain moderne et impeccable. Nous nous sommes sentis chez nous.
par COLMAIRE F
Très classe!
Publié le 11 mars 2013 sur HotelsTrès belles prestations (modernité de la chambre, confort), mais il est important de savoir pour tout séjour supérieur à une nuit, qu'il n'y a pas de vrais services hoteliers à savoir ménage et réapprovisionnement en nécessaire de toilette... C'est une chambre d' appartement en location journalière et non un hotel!
par un voyageur de PINOLE
Publié le 20 oct. 2024
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Matthias Schulz, Gestion de l’hôtel
Dear Suzanne,Thank you so much for your fantastic 5 out of 5 review! We are absolutely delighted to hear that you enjoyed your stay with us and that we were able to meet your expectations.It is always rewarding for our team to know that the efforts we put into creating a comfortable and memorable experience are appreciated by our guests. Your feedback will certainly motivate us to continue delivering exceptional service.We truly value your kind words, and it was a pleasure having you as our guest. We look forward to welcoming you back in the future for another relaxing and enjoyable stay.Warm regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand
par un voyageur
Publié le 18 sept. 2024 sur Hotels
A nice spacious apartment but didn't like the couch. Handy to bus stop.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Matthias Schulz, Gestion de l’hôtel
Dear Donella,Thank you for sharing your feedback following your recent stay with us. We’re pleased to hear that you found the apartment spacious and well-suited to your needs. Providing a comfortable environment is one of our top priorities, and we’re glad this aspect of your stay met your expectations.It’s great to know that you appreciated the convenient location, particularly its proximity to the bus stop. We strive to offer easy access to public transport to make getting around as seamless as possible for our guests.Thank you once again for your review and we are looking forward to welcoming you back again soon.Best regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand
par un voyageur
Publié le 18 sept. 2024 sur Expedia
We had a lovely stay for 3 nights, spoilt only by the very loud bathroom fan which goes on with the lights (they need to separate the lights from the fan); water turned off without notice for 10-15 minutes (unfortunately I was in the shower and when I asked reception they said maintenance had to replace a filter - why did this have to happen at 10:30am?); TV remote not working all the time in the lounge (and bedroom remote would not work with the lounge tv even though same brand); sofas in lounge too large for the space; pillows a bit lumpy. Despite that, location and other aspects of the apartment were fine.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Matthias Schulz, Gestion de l’hôtel
Dear Phillip,Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re glad to hear that overall, you had a lovely stay and appreciated the location and other aspects of the apartment. However, we do apologise for the inconveniences you experienced during your visit.Firstly, we appreciate your feedback regarding the bathroom fan. We understand how the noise can be disruptive, especially when it automatically turns on with the lights. I have passed your comments on to our maintenance team for further review.Regarding the water being turned off during your shower, we sincerely apologise for the lack of communication. While maintenance work is sometimes necessary, we understand the inconvenience this caused, especially without prior notice. We will ensure that any future maintenance affecting the water supply is communicated to our guests well in advance.I’m sorry to hear about the issue with the TV remotes. This is certainly not the standard of convenience we aim to provide. We will inspect the remotes to ensure they are functioning properly.As for the pillows, I’m sorry they didn’t meet your expectations. We have a range of pillow options, so please do let us know next time, and we would be happy to provide an alternative.We value your feedback, as it helps us improve our services and facilities. We look forward to welcoming you back in the future.Best regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The rooms were quite average, does not give you the feeling of 5 star, neither they offer much of the facilities which make them stand out. It is like an apartment with small room which every other motel would offer.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Matthias Schulz, Gestion de l’hôtel
Dear Navtej Singh,Thank you for taking the time to share your feedback with us. We truly appreciate all reviews, as they help us identify areas for improvement and ensure our guests have the best possible experience.We’re sorry to hear that our Deluxe Guest Room did not meet your expectations in terms of size and luxury. We also offer Lake View One-Bedroom Suites, which feature a spacious living room area, fireplace and a fully equipped kitchen - an option you may prefer for a different experience during your next stay with us. These suites have stunning views of the mountains and lake, and our Swiss-SuperSuite category includes a balcony as well.Once again, thank you for your feedback, and we hope you will consider staying with us again in the future.Best regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Rooms made up in afternoon made relaxing difficult
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Matthias Schulz, Gestion de l’hôtel
Dear Craig,Thank you for taking the time to share your feedback. We appreciate your comments and sincerely apologise for any inconvenience caused during your stay.We understand that having your room serviced in the afternoon can disrupt your relaxation time. Our housekeeping team typically schedules room make-ups based on a variety of factors, including guest check-in and check-out times, to ensure that rooms are ready for new arrivals and to accommodate different guest preferences. However, we recognise that this timing might not always align perfectly with every guest’s schedule.If you have any further suggestions or specific preferences for room service times in the future, please feel free to let us know before your next visit. We would be more than happy to make arrangements to better suit your needs. Additionally, you have the option of putting out the "Do Not Disturb" sign if you would like some privacy during certain periods.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back again.Best regards,Matthias SchulzSenior Regional Director of Sales and MarketingAustralia and New Zealand
