Note fondée sur 699 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Front Desk Team , Gestion de l’hôtel
Dear Vaheana, Thank you for your feedback and for taking the time to review our hotel. We're thrilled you had a positive experience with us, and we hope to see you again soon! Kind regards,
par un voyageur
Pleasant stay
Publié le 1 févr. 2024 sur HotelsPleasant stay, Amazing view all around this place!
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Guest Service Team, Gestion de l’hôtel
Dear Boris,Thank you for leaving your review, we really appreciate it :)We are glad to know that you enjoyed your stay with us and we hope to host you again in the future.Best wishes from The Team.
par un voyageur
Presque parfait
Publié le 12 nov. 2022 sur HotelsHôtel très bien situé. La chambre que j’avais était parfaitement bien équipée, cuisine mais aussi lave linge et sèche-linge. Propre à l'arrivée.
Je regrette seulement que pendant mon séjour de 6 nuits, il n’y ait eu aucun service de ménage complet. Aucun nettoyage des sols, des sanitaires, lavabo et douche. Le service de nettoyage quotidien se limite au vidage des poubelles et recharger les cafés, thé etc… changement des serviettes une fois.
J’ai dû réclamer pour recharger le distributeur de savon de la douche.
Dommage pour le standing du lieu.
Commentaires de Gestion de l’hôtel
20 nov. 2022 par Toby, Gestion de l’hôtel
Dear Claudine,Thank you for taking the time to review the hotel we appreciate your constructive feedback. We apologize that the service standards were not to your expectations we do our best to ensure each stay is comfortable and the rooms are well equipped. Regrettably we have had to reduce our service standards as we are still experiencing staffing shortages we do inform all guest of such in the room however we apologize this was somewhat unclear.We hope to welcome you back in order to improve your opinion of the hotel. Kind RegardsToby WelfordRooms Division Manager.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Front Desk Team , Gestion de l’hôtel
Dear Andrew,Thank you for your feedback and for taking the time to review our hotel. We're happy you had a positive experience with us, and we hope to see you again soon! Kind regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
First room was small, no chair to sit in. View was another hotel. Room was comfortable, shower was best. Beam over window a hazard.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Front Desk Team , Gestion de l’hôtel
Dear Christine, Thank you for taking the time to review our hotel. We apologize for the inconvenience, and we will forward your feedback to our Housekeeping Team for follow up and improvement. We can appreciate your discomfort regarding the beams which run across only some of our rooms; it's an architectural decision aimed to protect us against earthquakes while building fast at the same time, and it's very common among the buildings in our area. Unfortunately, it's not something we can change at this stage, but we sincerely appreciate your feedback. We hope that you have enjoyed your stay with us regardless of this, and we hope to see you again soon.Best wishes from The Team
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Dear Mayuka, Thank you for your feedback and for taking the time to review our hotel. We're thrilled you had a positive experience with us, and we hope to see you again soon! Kind regards,
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Front Desk Team, Gestion de l’hôtel
Dear Perry,Thank you for your feedback and for taking the time to review our hotel. We're thrilled you had a positive experience with us, and we hope to see you again soon! Kind regards,
par un voyageur
Publié le 2 sept. 2024 sur Wotif
Close to the airport, and reception were super lovely and helpful
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Front Desk Team , Gestion de l’hôtel
Dear Paige,Thank you for your feedback and for taking the time to review our hotel. We are always happy to help! And we hope to see you again soon! Kind regards,
par un voyageur
Publié le 2 sept. 2024 sur Expedia
I think your reception staff are unfriendly. They need to understand without customers a business is nothing and it costs nothing to smile :) Also maybe it is high time you upgrade to Smart Tv's because even cheap motels nowadays have smart TV's so I expected a better tv at your hotel
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Front Desk Team , Gestion de l’hôtel
Dear Raagni,Thank you for your feedback. We apologize if our reception staff did not meet your expectations; we will address this to ensure a more welcoming experience. We also appreciate your suggestion regarding Smart TVs and are evaluating upgrades to enhance guest comfort. We hope to welcome you back for a better experience in the future.Best regards,
par un voyageur
Publié le 28 août 2024 sur Expedia
contruction was gong on over the road, woken up early hours of the morning - i paid a lot for this room and it doesnt look as modern as the photos, i couod hear the next room snoaring . unable to get an uber or taxi from here to the airport and its only a 3 minute drive away. i had alot of luggage
Commentaires de Gestion de l’hôtel
30 août 2024 par Front Desk Team , Gestion de l’hôtel
Dear AngelaThank you for your feedback and for taking the time to point out some opportunities for improvement. Queenstown is growing, and we have construction all along the city, this is a problem on a much larger scale than us and, thus, beyond our control. Please don't hesitate to reach out to us next time so we can assist while you're still in house to get a taxi, usually they are on time!Kind regards,
