Note fondée sur 153 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 avr. 2019 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Las aguas termales son las mejores, indiscutiblemente el tesoro de este hotel son sus termales. Es una lástima que la comida del restaurante no es buena. Las camas de las habitaciones no son comodas
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Termales Del Bosque , Gestion de l’hôtel
Buen día don Javier, primeramente disculparnos de que su experiencia no haya sido 100% satisfactoria, seguidamente, agradecemos sus comentarios, ya que su opinión es indudablemente importante para nosotros, así mismo, nos ayuda grandemente recibir éstas observaciones, para poder mejorar los aspectos mencionados y así poder brindarles a ustedes, nuestros clientes, la razón de ser de nuestro hotel, un servicio de mejor calidad, el cual se merecen.Esperamos que tenga un muy buen día.Saludos cordiales,Francinie EsquivelRecepciónTermales del Bosque
par un voyageur
Publié le 8 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Recepción, Gestion de l’hôtel
Estimado Sr. JoseReciba un cordial saludo de parte del equipo del Hotel Termales del Bosque.Le agradecemos por su buena puntuación, nos complace saber que cumplimos con sus expectativas.Estaremos encantados de recibirle nuevamente en un futuro cercano.Saludos cordiales,
par un voyageur
Publié le 3 avr. 2024 sur Expedia
We paid $170/night for this terrible place… never again. How does Expedia give this place good rating? The only saving grace is reception and ok breakfast . See the pics and make your own judgement
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Termales del Bosque, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with your recent stay. We understand how important it is for our guests to have a comfortable and enjoyable experience, and it's disheartening to learn that we fell short of your expectations.We apologize for any inconvenience you encountered during your stay. Rest assured, we take all feedback seriously and are committed to addressing areas of improvement. Your comments regarding the pricing and overall experience will be shared with our management team for further review and consideration.We're glad to hear that you found our reception team accommodating and enjoyed the breakfast. However, we acknowledge that there is always room for improvement, and we will work diligently to ensure a more consistent experience for all our guests.Regarding your concern about our rating on Expedia, we value all feedback, whether positive or negative, as it helps us strive for excellence. Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.Warm regards, Termales del Bosque
par un voyageur
Publié le 28 févr. 2024 sur Expedia
par un voyageur
Publié le 19 févr. 2024 sur Hotels
这个酒店太旧了，可能是10年前装修的房子，价格和酒店条件不符合！房间里没有饮用水，没有咖啡机，床垫也是非常旧，睡的不舒服，枕芯就一个，不适合，早餐很差！若大的度假村也就住了几个人！幸亏我就订了一天！
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Las estadía fue muy buena. Las habitaciones pueden mejorar un poco, sin embrago, son bonitas. Las piscinas termales me encantan. El servicio excelente
par un voyageur
Publié le 1 févr. 2024 sur Expedia
The Thermal pools were great. Grounds and area is beautiful.
par un voyageur
Publié le 8 janv. 2024 sur Hotels
par un voyageur
Family bungalow
Publié le 22 nov. 2023 sur HotelsThis place was a highlight of our trip. My family loved the hot pools and it's amazing paths and views. We ate at the restaurant on site 2 times and really enjoyed it. The staff is very friendly and helpful. Our bungalow was fantastic other than the hard spring feeling beds. We woke up to every toss and turn, but other than that this place was exactly what we were looking for and needed. Very beautiful and clean.
Commentaires de Gestion de l’hôtel
22 nov. 2023 par Termales del Bosque, Gestion de l’hôtel
Dear Susan,Thank you so much for your comments! We're thrilled to hear that our place was a highlight of your trip. It warms our hearts to know that your family loved the hot pools, the amazing paths, and the breathtaking views. We're also delighted that you enjoyed dining at our on-site restaurant; our team works hard to create a memorable culinary experience.Your kind words about our friendly and helpful staff mean a lot to us. We strive to provide excellent service to make our guests feel welcome and well taken care of.We appreciate your feedback about the bungalow, and we apologize for any inconvenience caused by the beds. We'll certainly look into this matter to ensure our guests have a comfortable and restful stay.We're pleased that, aside from the bedding issue, our place met your expectations and provided the beautiful and clean environment you were looking for.Thank you again for choosing to stay with us. We hope to welcome you and your family back for another wonderful experience in the future.Best regards,
