Note fondée sur 767 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 oct. 2021 sur Expedia
par un voyageur
Publié le 11 août 2021 sur Hotels
par un voyageur de Châtellerault
Publié le 11 janv. 2019 sur Expedia
Simple rien à dire calme claire et rien à dire de plus tout était bien dans l'ensemble merci beaucoup de
par un voyageur
Publié le 8 août 2024 sur Expedia
Worn out, no plug for tub, two towels.
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Services, Gestion de l’hôtel
Dear Lisa, Thank you for sharing your feedback. I’m sorry to hear that your room did not meet your expectations. We strive to provide a comfortable and well-maintained environment for all our guests, and it’s clear we fell short in this instance.We will address the concerns you mentioned about the worn-out condition, the missing plug for the tub, and the limited towels with our maintenance team to ensure these issues are resolved promptly.Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to better serve you on your next visit.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Services, Gestion de l’hôtel
Dear Richard, Thank you for taking the time to share your feedback and for rating us 6/10. We appreciate your honesty and are committed to using your feedback to improve our services.If you have any specific suggestions or concerns that you’d like to share, please feel free to reach out. We hope to have the opportunity to provide you with a better experience on your next visit.
par un voyageur de Smithers
Publié le 7 août 2024 sur Expedia
Stay was very nice and comfortable
Commentaires de Gestion de l’hôtel
9 août 2024 par Guest Services, Gestion de l’hôtel
Dear Harpreet, Thank you for your kind words! We’re delighted to hear that you found your stay to be very nice and comfortable.Your satisfaction is our priority, and we’re pleased we could meet your expectations. We look forward to welcoming you back for another great experience.
par un voyageur
Publié le 7 août 2024 sur Expedia
The place is rundown, the staff was very rude. I checked out and wanted to sit in the lobby to make a phone call and work on a reservation. The lady said I couldn’t stay in the lobby for more than five minutes and I told her I was having trouble with my phone And needed to stay on the Wi-Fi, she said the maximum I can stay in the lobby was five minutes overall experience was pretty bad there
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Services, Gestion de l’hôtel
Dear Luis,Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the issues you encountered during your stay. It’s disappointing to learn that you found our facilities rundown and that our staff did not meet your expectations in terms of service.We understand that needing more time to handle phone calls and reservations while staying connected to Wi-Fi is important. Our intention is never to make our guests feel unwelcome or rushed. We will address this situation with our team to ensure that our policies are communicated more clearly and that all guests receive the courteous and accommodating service they deserve.Your feedback is crucial for us to improve, and we sincerely apologize for the inconvenience and discomfort you experienced. If you have any further concerns or if there's anything specific we can do to make amends, please let us know.
par un voyageur
Publié le 7 août 2024 sur Expedia
We didn't like that the two queen beds-we had asked for a room with one but our reservation was changed-were made, but the sheets and pillow covers were not changed, and were obviously quite stained in areas. This resulted in us having to request clean sheets and to make the beds our-selves. There was damage to the inner, darkest curtain and underneath that on the lighter curtains, dark, ugly stains.
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Services, Gestion de l’hôtel
Dear Scott, Thank you for bringing these concerns to our attention. We sincerely apologize for the condition of the beds and the curtains in your room. This is not the standard of cleanliness and maintenance we strive for, and we understand how disappointing this must have been for you.We appreciate you letting us know about the issue with the sheets and curtains. Please rest assured that we are addressing these problems with our housekeeping and maintenance teams to ensure that they are resolved promptly.We’re committed to providing a comfortable and clean environment for all our guests, and your feedback is invaluable in helping us improve. If you decide to stay with us again, please contact us directly so we can ensure your room meets the high standards you deserve.Thank you for your understanding.
par un voyageur
Publié le 6 août 2024 sur Expedia
This property had paint splatter on the widows, the lampshades were cracked and had burns. The pool looked dingy. Overall i would have never chosen to stay at such a rundown place. The employees were pleasant , but i would stll rate this place a 1. Noisy, dogs barked, some odd squealing noise coming from somewhere. We hardly slept.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear Randy, Thank you for taking the time to provide detailed feedback. I’m genuinely sorry to hear about the issues you experienced with the property’s condition and the noise disturbances. It’s disappointing to learn that these problems affected your stay. I’m glad to hear that our staff was pleasant, but I understand that this doesn’t compensate for the overall experience you described. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance in the future to provide a better experience.
par un voyageur
Publié le 5 août 2024 sur Expedia
It’s an older hotel but clean and convenient and allows pets!
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear Nadine, Thank you for your feedback! We’re glad to hear that you found the hotel clean, convenient, and pet-friendly. We appreciate your understanding of the property’s age and hope the benefits of our location and pet policy made your stay enjoyable. We look forward to welcoming you and your furry friend back in the future!
