Note fondée sur 627 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Travaux à l'étage où nous étions. Salle du petit déjeuner en travaux donc petit déjeuner dans le lobby.
Commentaires de Gestion de l’hôtel
30 août 2024 par The Atrium, Gestion de l’hôtel
I hope you come see us again once we are done with all renovations
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Atrium, Gestion de l’hôtel
Thank You!
par un voyageur
Just Needs Better Management
Publié le 11 oct. 2024 sur HotelsI asked to change rooms because the upolstery on the chair was quite dirty, the room rug needed shampooing long ago - very dirty - the bathroom was missing a tissue dispenser, and the hand soap, ect dispensers needed filling. The toilet handle also wasn't working properly.
My second room was a bit better, but the carpet still needed shampooing and the sink/tub did not drain well.
I understand this hotel is undergoing renovation, but rooms should still be welcoming and clean. I did appreciate the refrigerator and microwave in the room. The bed was comfortable, but only 4 very small pillows for a king size bed looked kind of silly. Plus my room was not addressed, so I had to ask for another towel for my third day stay. The breakfast, yes it is "free," but could use some additional hot choices.
The best part of the hotel is the lobby that is welcoming and the staff was helpful.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par The Atrium, Gestion de l’hôtel
I do deeply apologize for any inconvenience this may have caused. Please reach out to the hotel and ask to speak with management to better this situation for you.
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par The Atrium, Gestion de l’hôtel
Thank You!
par un voyageur
Disappointed
Publié le 5 oct. 2024 sur HotelsHotel is being remodeled. Every floor has construction that you have to walk through to get to your room.
Also, there is no restaurant or lounge/bar. They are closed.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par The Atrium, Gestion de l’hôtel
Thank you for understanding as we are under renovations I hope you are willing to come see us again after we have finished our remodel.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Would definitely return
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The Atrium, Gestion de l’hôtel
Thank you!! Hope you come visit again once we are done remodeling.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par The Atrium, Gestion de l’hôtel
Thank you!!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
The facility was being remodeled. We did not know this when we booked the room. The facility should not have been open for customers. Dry wall was being installed or replaced. Efforts were clearly made to diminish the amount of dust in the air. That was an impossible task. The rooms simply should not have been rented. The attendants were gracious about changing our room location to one with less dust in the hallway. We would not have booked this location if we had known its condition.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par The Atrium, Gestion de l’hôtel
We apologize for any inconvenience this may have caused. Please be assured that we are currently undergoing construction, as indicated on all booking sites. We appreciate your patience and understanding during this time and hope to welcome you back once all improvements are complete.Thank you for your understanding.
par un voyageur
Publié le 26 août 2024 sur Expedia
I am familiar with the property. I understand that they are renovating and looking forward to the finished look. My family and I will be back.
Commentaires de Gestion de l’hôtel
27 août 2024 par The Atrium, Gestion de l’hôtel
Thank you so much!! We look forward to seeing you again!
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff was friendly and helpful, room was clean and quiet. Close to alot of different venues downtown.
Commentaires de Gestion de l’hôtel
23 août 2024 par The Atrium, Gestion de l’hôtel
Thank you! Hope you come see us again!!
