Ratings based on 41 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 22, 2024 on Expedia
The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent.
The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.
Comment from Hotel Management
Jun. 23, 2024 by Carlota Front Desk AC, Hotel Management
Dear Rose, thank you very much for taking your time and giving us a rating, we apologize for the noise caused by the guest in the room next to yours, your comment helps us to improve for your next visits and for the rest of our dear guests. It was a pleasure having you as our guest and help you in everything you needed. Come back soon, we are waiting for you with open arms! Carlota Team
by A traveller
Posted May 20, 2024 on Expedia
Great vibe
Comment from Hotel Management
Jun. 23, 2024 by Carlota Front Desk AC, Hotel Management
Dear Susan, it is a pleasure to know that your stay at Hotel Carlota was great, thank you very much for leaving us an excellent rating, for us it was a pleasure to have you all at Carlota, we hope to see you again. Come back soon, we are waiting for you with open arms! Best regards Carlota Team
by A traveller
Posted Feb. 15, 2024 on Expedia
Comment from Hotel Management
Mar. 30, 2024 by KevinC Night Auditor, Hotel Management
Dear Mark,thank you for taking the time to give us a 5 star rating, it is a pleasure to know that your stay at Carlota was to your liking, it will always be a pleasure to help our guests in everything they need. From the Carlota team, we hope to see you soon!We look forward to welcoming you with open arms.
by A traveller
Would not recommend - all style no substance
Posted Jan. 3, 2024 on HotelsGiven this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace
Overall there was no real warm feeling to the hotel, it felt cold and soul-less.
by A traveller
Posted Nov. 25, 2023 on Expedia
Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design
Comment from Hotel Management
Nov. 30, 2023 by Katherine - Carlota's Team , Hotel Management
Dear Jay,Thank you for sharing your experience at Carlota! We're delighted to hear that you found our space beautiful with a touch of homeliness. The friendliness of our staff is something we deeply value, and it's wonderful to know that it made an impression on you.We're glad that the proximity to Independence Square and all the museums was convenient for you. Our aim is to provide guests with a memorable experience, away from the hustle and bustle of larger hotels, while emphasizing good design.If you ever decide to return, feel free to reach out to us. We're here to ensure that each stay is special. Thank you for recommending us, and we look forward to hosting you again soon!
by A traveller
Posted Jul. 26, 2023 on Expedia
Lovely boutique hotel, best to book thru hotel to get breakfast included.
Comment from Hotel Management
Sep. 1, 2023 by Team - Carlota Sustainable Design Hotel , Hotel Management
Dear Doo,Thank you for your kind words about our boutique hotel! We're delighted that you enjoyed your stay. You're right, booking directly through the hotel is the best way but you can find other rate types with Expedia where breakfast is included. We look forward to welcoming you back in the future and continuing to make your stay a memorable experience.
by A traveller
Posted Feb. 14, 2023 on Expedia
The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.
Comment from Hotel Management
Feb. 15, 2023 by Team - Carlota Sustainable Design Hotel , Hotel Management
Dear Celia, We are very happy to read your comment, thank you very much. It means a lot to us. Service is our passion. Thanks to the feedback from guests like you, we will continue to do our best to give unique experiences to tourists who appreciate true comfort. It was a great pleasure to have you with us, we hope to see you again in the near future! Have a nice day.
by A traveller from Key Biscayne
Posted Nov. 19, 2022 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by AnaT Hotel Manager, Hotel Management
Thank you very much Jose for giving us a 5 star rating! We hope to have the opportunity to welcome you in the future and provide you with exceptional service during your visit to the historic centre of Quito!
by A traveller
Posted Sep. 19, 2022 on Expedia
Beautiful old building, updated nicely. Wonderful hotel and restaurant staff
Comment from Hotel Management
Sep. 19, 2022 by Carlota Team , Hotel Management
Dear Cecilia, Thanks for your comments. It was a pleasure to have you with us.
by A traveller
Posted Jul. 26, 2022 on Hotels
Comment from Hotel Management
Jul. 27, 2022 by Karla, Hotel Management
Dear Christine,
It was a pleasure to have you with us!
