Note fondée sur 217 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2018 sur Hotels
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Mulyiple bugs, mold on walls, ceiling collapsing, mucus smears...it was like this building had been abandoned for months amd the breaker was turned back on a few hours before we arrived. Or that it was the set for a horror movie filming.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We deeply apologize for the distressing experience you encountered during your stay. Your comments regarding cleanliness, maintenance, and overall condition are concerning and do not reflect our standards. We will investigate these issues immediately to ensure the safety and comfort of our guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ben,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
For starters there was glass all in the parking lot. There were burn holes in the comforters. There is a $150 deposit that they don't tell you about until you check in. Back before management changed if you stayed in the econo lodge side you were still able to swim, and now they don't allow you to swim if you stay in the other building. How is that fair when I paid just as much as everyone else and I still have to check in at the main building it's still all the Same but they want to act like it's not. The owners are very rude and greedy. I used to love staying here before management changed. Not only that they close breakfast at 9, which I think is crazy it gives no time for people to get up get there kids ready an out the door. Worst hotel I ever stayed at will not be coming back
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Chris,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Manager
par un voyageur
Won't stay again.
Publié le 29 sept. 2024 sur HotelsCons: Room smelled very musty. Carpet was stained. The wallpaper in the bathroom was peeling off. The TV got 1 station. We didn't have a shower curtain and had to go to the front desk to get one.
Pros: Room darkening shades worked well, bed was comfortable, lady at front was nice
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing both the positive and negative aspects of your stay. We're glad to hear that you found the bed comfortable and appreciated the room's darkening shades, as well as our friendly front desk staff. However, we sincerely apologize for the musty smell, stained carpet, peeling wallpaper, and the inconvenience of not having a shower curtain. Your feedback is valuable, and we will address these issues to improve our guests' experience. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Terrible place. Everything was old. Couldn’t even check in the front. Had to go to quality inn front desk. Person who cleans room just open door without knocking. Then ask if need air freshener.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you faced during your stay, including the check-in process and the lack of privacy. Your feedback is crucial, and we will address these concerns with our team to ensure better service in the future. We appreciate your input and hope to improve for our guests.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Poorly maintained, water damage and poorly patched ceilings, holes in sheets. No front desk had to check in at a nearby hotel
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for the maintenance issues you encountered, including water damage and the condition of the linens. We understand how frustrating this must have been, and we will address these concerns promptly. Your comments are important to us, and we appreciate your understanding. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Do not stay here. This hotel is dirty, management was unfriendly and unaccountable. Did not feel safe and there is no manager on the property at the front desk at all. Will never stay here again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rachel,Thank you for your feedback. We are truly sorry to hear about your experience and the concerns you raised regarding cleanliness and safety. This is not the standard we aim to uphold. Your comments will be addressed with our team to improve our service and ensure a better experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
If I could give negative stars I would
Publié le 22 sept. 2024 sur HotelsDo not stay here unless you have no other options. The pictures DO NOT MATCH the actual hotel. It is filthy, moldy, and smells. Inadequate towles, pillows, and bed coverings. The sheets had holes in them. The towels were stained and the bathroom had not been cleaned in perhaps years. There is no staff. You must check in at the hotel up the hill.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We are truly sorry to hear about your experience and the concerns you raised regarding cleanliness and safety. This is not the standard we aim to uphold. Your comments will be addressed with our team to improve our service and ensure a better experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bruce,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
