Avis Natures Bliss Garden Stay

thank you for the review.hoping to see you again soon. Best wishes Owner

Thank you for the review and this is an opportunity for us to inform the guests that it is always advisable to contact us for directions.some guests do the mistake of using the maps where 100% accuracy is not always there.we do not have 24 hour front desk but we are always there to give directions if contacted even at this time of the day.specially when you do not have a local driver and starts driving in a foreign country for the first time,depending on an online map, you can only expect excitement. even though the guest has not highlighted the fact that, we managed to get through to the guest since they did not arrive the night they were supposed to be and offered a free stay on the way back to their country as a gesture.Guests are welcome to check what is available in the surrounding of our bungalow as this review will mislead future guests about its location. Ragama is a central city for the country with fast access to the international airport and accessibility to supper markets, shopping centers and public transport will take few minutes by foot.these guests have not had time look for any thing other than the map on their smart phone at 2.30 AM. wish to advice you to communicate with the hotel specially when you drive around here Best wishes

thank you very much NBH Team

We are committed to assist all the guests who faces luggage losses and missed flights.i hope the few cloths that was purchased till the luggage arrived will bring you great memories too..... We are so privileged to have guests like you and thank you for the comments made. Hoping to see you again soon. Best Wishes Owner

This was indeed a complete false information where we had the room allocated for the guests and the guests did not turn up. It was strange that the guests did not access the easiest way of getting through to the owner with the numbers posted in the site.. we have also tried to know the arrival details by sending an email to the given email id but it was negative . We do not understand what the guest is trying to say about the distance here as the latest technology will assist any one with correct distance and time taken various locations.furthermore the guests who are interested can know the number of hosting we have made for the guests coming from all over the world and only this special guests could not locate my property. As a company registered with the Srilanka tourism authority,we wish to remind the guests,we comply with all the norms and guidelines in the hospitality business. We sincerely feel bad and sorry about the situation the guests had to face at 11 PM and hope they will take special interest in the future by notifying the arrival details prior when they make reservations with such accommodation where there is no 24 Hour front desk .