Note fondée sur 43 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Mumbai
Publié le 22 juill. 2024 sur Expedia
food was excellent
Commentaires de Gestion de l’hôtel
24 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Farokh,Greetings from The Fern Residency Rajkot! We're thrilled to hear that you enjoyed the food! Our team puts a great deal of effort into crafting flavorful dishes and it's rewarding to know that our dedication has resonated with your taste buds. If there were any particular dishes that stood out to you, we would love to hear about them, as this helps us understand what we're doing right! We also welcome any suggestions you may have that could enhance our menu or your dining experience. Please don't hesitate to share your thoughts during your next visit. We're looking forward to serving you more of the excellent food you've come to expect from us.Warm Regards, Ajay SrivastavGeneral Manager
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Asutosh, Greetings from The Fern Residency Rajkot! Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards, Ajay Srivastav General Manager
par un voyageur
Publié le 5 mars 2024 sur Expedia
We had taken a suite and our experience was very good
Commentaires de Gestion de l’hôtel
12 mars 2024 par General Manager, Gestion de l’hôtel
Dear Ms. Archana,Greetings from The Fern Residency Rajkot! It is wonderful to hear that you had a very good experience while staying in our suite. We strive to provide exceptional accommodations and service, and we're delighted that we could deliver a memorable stay for you. We look forward to the opportunity to welcome you back for another excellent visit in the future. If there's anything more we can do to enhance your next stay, please do not hesitate to let us know.Warm Regards, Ajay Srivastav General Manager
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Nikhil, Greetings from The Fern Residency Rajkot! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us and we await your arrival here at your ""home"" as and when you visit Rajkot again! Warm Regards, Ajay Srivastav General Manager
par un voyageur
Nice Hotel.
Publié le 8 févr. 2024 sur HotelsImpressed with the standard of hygiene and quality of the hotel/room, would recommend to anyone and stay here again.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par General Manager, Gestion de l’hôtel
"Dear Mr. MAHUL, Greetings from The Fern Residency Rajkot! We are thrilled to hear that our commitment to hygiene and quality made a positive impact on your experience. Your recommendation is greatly appreciated, and we eagerly look forward to welcoming you back for another stay.Warm Regards, Ajay Srivastav General Manager"
par un voyageur
Publié le 4 févr. 2024 sur Expedia
It was little outside centre of Rajkot but very good value for money. Staff were good and friendly.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par General Manager, Gestion de l’hôtel
"Dear Mr. Kishor, Greetings from The Fern Residency, Rajkot! We're delighted to hear that you found our hotel to be excellent value for money and that our location, despite being a bit outside the center of Rajkot, contributed positively to your stay. It's truly heartening to know that our staff made a favorable impression on you with their friendliness and efficiency. We strive to provide all of our guests with a warm and welcoming environment, and your acknowledgment serves as an encouragement for us to continue our efforts in offering exceptional service. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back on your next visit to Rajkot.Kind Regards, Ajay SrivastavGeneral Manager"
par un voyageur de Columbia
Publié le 23 janv. 2024 sur Expedia
Bathrooms are terrible
Commentaires de Gestion de l’hôtel
31 janv. 2024 par General Manager, Gestion de l’hôtel
"Dear Mr. Ashutosh, Greetings from The Fern Residency Rajkot! We're genuinely concerned to hear about your experience regarding the bathrooms. The comfort and satisfaction of our guests are top priorities, and it's clear we missed the mark in this case. It is our standard to maintain all facilities in impeccable condition, and we regret that we did not provide that for you. Your feedback is invaluable, and we're already taking steps to address and rectify the issues you’ve highlighted. We hope to have the opportunity to better serve you in the future and restore your confidence in our establishment.Warm Regards, Ajay Srivastav General Manager"
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Broken sink. Shower water very very luke warm. Bed sheets most likely not washed based on the feel and look. We used our own bedsheets and towels. Breakfast and dinner buffet good quality.
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Manager, Gestion de l’hôtel
"Dear Mr. Jayantkumar, Greetings from The Fern Residency Rajkot! We are concerned to hear about the issues you encountered with the sink and the water temperature in the shower. Rest assured, our maintenance team has been informed and is addressing these matters urgently to ensure that they are not experienced by any future guests. Additionally, we want to reassure you that cleanliness is a top priority for us, and although you felt the bed sheets were not up to standard, we follow strict hygiene protocols for all our linen. Your feedback will prompt a review of our practices to ensure they are being adhered to diligently. It is pleasing to note that you enjoyed the quality of our breakfast and dinner buffet. We are committed to rectifying the concerns you've raised so that your next experience with us reflects the high standards we aim to deliver consistently.Warm Regards, Ajay Srivastav General Manager"
par un voyageur
Publié le 31 mai 2019 sur Hotels
par un voyageur
Publié le 23 mars 2019 sur Expedia
