Ratings based on 885 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 22, 2024
My only issue was at check-in and it wasn’t with the employee. Unfortunately, I have some major allergies to high odors and perfumes, etc. when we walked in to check in and get our keys, there was a group all sitting in the lobby. The amount of perfume And possibly incense burning was atrocious. I got my key and went straight upstairs while my husband unloaded the vehicle. I thought I was OK but about midnight I woke up with a severe case of hives all over. Thankfully, my Benadryl worked or I would’ve had to use my EpiPen! My son-in-law stated that morning it was still bad so I decided to mask up just to get outside. There are a lot of individuals with allergies like this. I don’t have problems when there’s minimal amounts used, but it was so high in that lobby, it burned your eyes. Other than that, that room was great!
Comment from Hotel Management
Oct. 23, 2024 by Brit, Hotel Management
Thank you for taking the time to share your experience. I’m sorry to hear that the scents in the lobby affected your stay. Your comfort is important to us, and I appreciate your feedback.
by A traveller
Posted Aug. 5, 2024 on Expedia
We stayed here for 4 days. The hotel lobby floor is dirty most of the time. When we got there, the first impression was not the best, but once inside the room, it was very clean. I guess it is a very busy hotel because of the location (very busy location near everything). The chocolate chip cookies in the afternoon were a nice surprise.
Comment from Hotel Management
Aug. 7, 2024 by Brit, Hotel Management
Thank you for taking the time to share your kind review. I’m glad you found our location convenient. We look forward to being your hotel of choice when in the area.
by A traveller
Posted Aug. 4, 2024 on Expedia
Property was clean. Breakfast options good. Great customer service. The only issue we had was the air conditioner leaked water unto the floor causing some personal things to get wet nearby. Reported the issue and maintenance man wasnt available, but someone brought towels to put down and rectify the issue right away. Also, this is a non-smoking hotel, but was hit with weed smell as soon as we walked off the elevator. Otherwise, enjoyed our stay and would stay again.
Comment from Hotel Management
Aug. 7, 2024 by Brit, Hotel Management
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.
by A traveller
Posted Jul. 31, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by Mariana, Hotel Management
Thank you so much for taking the time to share your review. We strive to leave all of ourguests with a positive impression through exceptional service; I apologize we let you down. We all hope you will consider a return trip in the future.
by A traveller from College Point
Posted Jul. 30, 2024 on Expedia
Clean and well managed property. I was happy to see that their rooms did not have a carpet because carpets always have a musty smell. This hotel is very clean.
Comment from Hotel Management
Jul. 31, 2024 by Brit, Hotel Management
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.
by A traveller
Posted Jul. 26, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Posted Jul. 22, 2024 on Expedia
Staff is friendly and rooms are clean. I felt safe staying here.
Comment from Hotel Management
Jul. 28, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Posted Jul. 17, 2024 on Hotels
Comment from Hotel Management
Jul. 20, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Muy acogedor me encantó😃👍
Posted Jul. 17, 2024 on HotelsMi esperiensia aquí en el hotel fue excelente muy acogedor las camas quedé encantada con mi habitación y la buena limpieza la tensión que me brindaron con mi familia y no se diga también el desayuno muy rico todo quedé encantada para la próxima quedarme nuevamente en ese hotel
Comment from Hotel Management
Jul. 17, 2024 by Brit, Hotel Management
Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations. I will be certain to share your comments with our staff who truly love making our guests feel welcome. Please find a reason to visit us again soon!
by A traveller
Posted Jul. 16, 2024 on Hotels
The hotel was clean, breakfast was good, and staff was friendly. Keisha checked us in and was extremely nice and welcoming. She greeted us daily and made sure we had all we needed.
Comment from Hotel Management
Jul. 17, 2024 by Brit, Hotel Management
Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations. I will be certain to share your comments with our staff who truly love making our guests feel welcome. Please find a reason to visit us again soon!
