Ratings based on 883 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 22, 2024
My only issue was at check-in and it wasn’t with the employee. Unfortunately, I have some major allergies to high odors and perfumes, etc. when we walked in to check in and get our keys, there was a group all sitting in the lobby. The amount of perfume And possibly incense burning was atrocious. I got my key and went straight upstairs while my husband unloaded the vehicle. I thought I was OK but about midnight I woke up with a severe case of hives all over. Thankfully, my Benadryl worked or I would’ve had to use my EpiPen! My son-in-law stated that morning it was still bad so I decided to mask up just to get outside. There are a lot of individuals with allergies like this. I don’t have problems when there’s minimal amounts used, but it was so high in that lobby, it burned your eyes. Other than that, that room was great!
Comment from Hotel Management
Oct. 23, 2024 by Brit, Hotel Management
Thank you for taking the time to share your experience. I’m sorry to hear that the scents in the lobby affected your stay. Your comfort is important to us, and I appreciate your feedback.
by A traveller
Posted Aug. 17, 2024 on Expedia
Great hotel. One mi or complaint is the parking was a little difficult at times but other than that, perfect.
Comment from Hotel Management
Aug. 18, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Posted Aug. 16, 2024 on Expedia
The front desk clerk never smiled or welcomed us. Check in was unpleasant for this reason. The telephone in our room had no hook up to the wall and the tub hsd no drain stopper.
Comment from Hotel Management
Aug. 17, 2024 by Brit, Hotel Management
Please accept our sincere apologies for the lack of warmth from our front desk clerk. We strive to provide a welcoming atmosphere for all our guests, and I regret that we missed the mark during your arrival. I will be addressing this matter with our team to ensure that future guests receive a more positive and friendly welcome.
by A traveller
Posted Aug. 15, 2024 on Hotels
Our room was very clean as was the hotel itself. Front desk was very nice & helpful. My only complaint is the view from our window was of a what appeared to be a car junkyard. I would definitely stay here again.
Comment from Hotel Management
Aug. 17, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Posted Aug. 12, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Posted Aug. 11, 2024 on Expedia
Excellent room, bed, and staff!
Comment from Hotel Management
Aug. 12, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Posted Aug. 10, 2024 on Hotels
Comment from Hotel Management
Aug. 11, 2024 by Brit, Hotel Management
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
by A traveller
Posted Aug. 10, 2024 on Expedia
My room was not clean, it had dead bugs on floor. Restroom was not clean.
Comment from Hotel Management
Aug. 11, 2024 by Brit, Hotel Management
Thank you so much for taking the time to share your review. We strive to leave all of our guests with a positive impression through exceptional service; I apologize we let you down. I will share your reflections with our team and we all hope you will consider a return trip in the future.
by A traveller
Posted Aug. 5, 2024 on Expedia
We stayed here for 4 days. The hotel lobby floor is dirty most of the time. When we got there, the first impression was not the best, but once inside the room, it was very clean. I guess it is a very busy hotel because of the location (very busy location near everything). The chocolate chip cookies in the afternoon were a nice surprise.
Comment from Hotel Management
Aug. 7, 2024 by Brit, Hotel Management
Thank you for taking the time to share your kind review. I’m glad you found our location convenient. We look forward to being your hotel of choice when in the area.
by A traveller
Posted Aug. 4, 2024 on Expedia
Property was clean. Breakfast options good. Great customer service. The only issue we had was the air conditioner leaked water unto the floor causing some personal things to get wet nearby. Reported the issue and maintenance man wasnt available, but someone brought towels to put down and rectify the issue right away. Also, this is a non-smoking hotel, but was hit with weed smell as soon as we walked off the elevator. Otherwise, enjoyed our stay and would stay again.
Comment from Hotel Management
Aug. 7, 2024 by Brit, Hotel Management
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.
