Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2024
Commentaires de Gestion de l’hôtel
13 nov. 2024 par DOS, Gestion de l’hôtel
Dear Jordan,Thank you for sharing your feedback regarding your recent stay with us at Comfort Suites Regency Park. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any issues that contributed to your dissatisfaction.Providing a comfortable and pleasant stay for our guests is our top priority, and it’s disappointing to hear that we fell short in your case. If you encountered specific challenges with your room or the service, we would appreciate further details so we can address them promptly with our team. Guest feedback is invaluable in helping us identify areas for improvement, and your insights allow us to make adjustments that enhance the experience for everyone.Please know that our team is here to ensure that each stay is a positive one, and we would welcome the opportunity to better serve you in the future. If you have any additional comments or if there’s anything we can do to restore your trust in us, please feel free to reach out directly. Thank you for staying with us, and we hope to have the chance to make your next visit a more enjoyable experience.Warm regards,Comfort Suites Regency Park Management
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par DOS, Gestion de l’hôtel
Dear Mario,Thank you for taking the time to share your feedback with us. While we're pleased to hear that some aspects of your stay met your expectations, we're sorry to learn that your overall experience fell short. Your 6/10 rating tells us that there are areas where we can improve, and we truly value your insights.We take guest feedback seriously and will address the concerns you may have encountered during your stay. If you would like to share more details about your experience, we encourage you to reach out directly. This will help us ensure that any issues are corrected for future stays.We appreciate your business and hope you will give us another opportunity to exceed your expectations on your next visit.Best regards,Management TeamComfort Suites Regency Park
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par DOS, Gestion de l’hôtel
Dear Marc,Thank you for your fantastic 5/5 rating! We are delighted that you enjoyed your stay with us at Comfort Suites Regency Park. It’s always wonderful to hear when guests have a positive experience, and your feedback means a lot to our entire team. We're glad that our efforts in providing clean, comfortable accommodations and excellent service made your stay enjoyable.Your satisfaction is our priority, and we are pleased that we met your expectations. Should your travels bring you back to Cary, we would be thrilled to welcome you again. If there is anything else we can do to make your next stay even better, please don’t hesitate to let us know.Thank you once again for choosing Comfort Suites, and we look forward to seeing you in the future!Warm regards,Management TeamComfort Suites Regency Park
par un voyageur
Publié le 11 oct. 2024
Horrible place! We left before the end of the night and found other accommodations! Mold was growing in the room from a leak that made the carpet damp. We could hardly breathe!
Also the pool was tiny and filthy. Bathroom not clean. Do not stay here!!!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par DOS, Gestion de l’hôtel
Dear Gustavo,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the condition of the room, the pool, and the cleanliness of the bathroom. This is certainly not the level of service or standards we strive to provide, and your experience is not reflective of the stay we want for our guests.Please know that your concerns are being addressed with our housekeeping and maintenance teams to ensure such issues are resolved immediately. We take cleanliness and guest comfort very seriously, and we will be investigating the issues you mentioned about mold and dampness in the room to prevent this from happening again.We truly regret that you felt the need to find alternate accommodations, and we hope that you will give us another opportunity in the future to show you the high standards of hospitality we are known for.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Hotel was older and needs updates but room was very large and clean. Breakfast and coffee were great.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par SHIMP, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing Comfort Suites Regency Park for your stay. We’re happy to hear that you enjoyed the spacious and clean room, as well as our breakfast and coffee offerings! It’s wonderful to know that these aspects of your stay met your expectations.We understand that the hotel is showing some signs of age, and we sincerely appreciate your feedback on the need for updates. Please know that we are continually working to improve our facilities to ensure a comfortable and enjoyable experience for all our guests.Your satisfaction is important to us, and we’re glad that despite the need for updates, you had a positive overall experience. We hope to have the pleasure of welcoming you back again in the future.Thank you again for your review and for staying with us!Best regards,Comfort Suites Regency Park Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Very convenient, clean and quiet.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par DOS, Gestion de l’hôtel
Dear Paul,Thank you so much for your wonderful 5/5 rating and for sharing your positive experience with us! We are thrilled to hear that you had such a great stay at Comfort Suites Regency Park. Our team works hard to provide comfortable accommodations and friendly service to all our guests, so it’s fantastic to know we succeeded in making your visit enjoyable.We hope you had the chance to take advantage of the various amenities we offer, and that everything met or exceeded your expectations. Your feedback encourages us to continue delivering top-notch service to our valued guests like you.If there’s anything we can do to make your next stay even better, don’t hesitate to let us know. We look forward to welcoming you back on your future visits!Warm regards,Comfort Suites Regency Park Management
par un voyageur
Great stay!
Publié le 30 sept. 2024 sur HotelsJust took a while for anyone to show up at the desk for check-in, and front desk person was not very welcoming on first contact. (Could have been a problem they were dealing with, with the previous guest.) Once checked in, the front desk person was very personable and helpful. Everything else was awesome!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par DOS, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your experience and for giving us a perfect rating! We’re glad to hear that your stay overall was awesome, and we appreciate your kind words about our front desk team’s helpfulness after check-in. However, we apologize for the initial delay and the less-than-welcoming first impression you experienced at check-in. While our team strives to provide exceptional service at all times, it’s clear we could have done better in that moment.We’re grateful for your understanding and for acknowledging that there might have been a situation with another guest. Rest assured, we’ll be working with our staff to ensure a more prompt and welcoming experience moving forward.Thank you again for your patience and for choosing to stay with us. We look forward to welcoming you back for an even smoother and more enjoyable visit next time!Best regards,Comfort Suites Regency Park Management
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Everything was fine except the ice machine on 1st floor did not work on a Saturday evening.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par DOS, Gestion de l’hôtel
Dear Charles,Thank you for your feedback and for giving us an 8/10 rating! We’re glad to hear that your stay was generally fine, but we sincerely apologize for the inconvenience caused by the ice machine on the first floor not working during your visit. We understand how important it is for our guests to have access to amenities like ice, especially during a weekend stay.Please rest assured that we are actively looking into this issue to ensure that it is resolved promptly. Your feedback is invaluable in helping us improve our services. If you have any additional concerns or suggestions, please feel free to reach out.We appreciate your understanding and hope to have the opportunity to serve you better in the future. Thank you for choosing Comfort Suites Regency Park, and we look forward to welcoming you back soon!Warm regards,Comfort Suites Regency Park Management
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I enjoyed the indoor pool. I hope the heater for the pool works next time. Staff was friendly and helpful. The room was clean and had everything I needed.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par DOS, Gestion de l’hôtel
Dear Janie,Thank you for your wonderful feedback and for giving us a 5/5 rating! We’re thrilled to hear that you enjoyed your stay at Comfort Suites Regency Park, especially the indoor pool. Your enjoyment is our priority, and we apologize for any inconvenience regarding the heater. We are actively working to ensure that all amenities are in perfect working order for your next visit.It’s great to know that our staff made a positive impression with their friendliness and helpfulness. We take pride in providing a clean and comfortable environment for our guests, and we’re glad to hear that your room met your needs.Thank you for choosing us for your stay. We can’t wait to welcome you back and hope to provide you with an even better experience next time, including a perfectly heated pool! If you have any additional suggestions, please feel free to share.Warm regards,Comfort Suites Regency Park Management
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par DOS, Gestion de l’hôtel
Dear Makala,Thank you so much for your outstanding 10/10 rating! We are delighted to hear that you had a fantastic experience during your stay at Comfort Suites Regency Park. Your satisfaction is our top priority, and it’s wonderful to know that our team met your expectations.We strive to provide a clean, comfortable, and welcoming environment for all our guests, and your kind words validate our efforts. We also appreciate your recognition of our staff, who work diligently to ensure everyone feels at home.If there’s anything specific that made your stay exceptional or any suggestions for improvement, we would love to hear your feedback. We’re committed to continuous improvement to ensure your next visit is even better. Thank you once again for your support, and we look forward to welcoming you back soon!Safe travels,Comfort Suites Regency Park Management
