Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2024
Commentaires de Gestion de l’hôtel
13 nov. 2024 par DOS, Gestion de l’hôtel
Dear Jordan,Thank you for sharing your feedback regarding your recent stay with us at Comfort Suites Regency Park. We are genuinely sorry to learn that your experience did not meet your expectations, and we apologize for any issues that contributed to your dissatisfaction.Providing a comfortable and pleasant stay for our guests is our top priority, and it’s disappointing to hear that we fell short in your case. If you encountered specific challenges with your room or the service, we would appreciate further details so we can address them promptly with our team. Guest feedback is invaluable in helping us identify areas for improvement, and your insights allow us to make adjustments that enhance the experience for everyone.Please know that our team is here to ensure that each stay is a positive one, and we would welcome the opportunity to better serve you in the future. If you have any additional comments or if there’s anything we can do to restore your trust in us, please feel free to reach out directly. Thank you for staying with us, and we hope to have the chance to make your next visit a more enjoyable experience.Warm regards,Comfort Suites Regency Park Management
par un voyageur
Publié le 11 oct. 2024
Horrible place! We left before the end of the night and found other accommodations! Mold was growing in the room from a leak that made the carpet damp. We could hardly breathe!
Also the pool was tiny and filthy. Bathroom not clean. Do not stay here!!!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par DOS, Gestion de l’hôtel
Dear Gustavo,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the condition of the room, the pool, and the cleanliness of the bathroom. This is certainly not the level of service or standards we strive to provide, and your experience is not reflective of the stay we want for our guests.Please know that your concerns are being addressed with our housekeeping and maintenance teams to ensure such issues are resolved immediately. We take cleanliness and guest comfort very seriously, and we will be investigating the issues you mentioned about mold and dampness in the room to prevent this from happening again.We truly regret that you felt the need to find alternate accommodations, and we hope that you will give us another opportunity in the future to show you the high standards of hospitality we are known for.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Very dirty inside, AC full of dust and mold. Indoor pool is also not clean.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par DOS, Gestion de l’hôtel
Dear Nurlan,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we are deeply sorry for the inconvenience you faced.Please know that we take your concerns very seriously. We have already addressed these issues with our housekeeping and maintenance teams to ensure that such lapses do not occur again. Your feedback about the air conditioning and the pool has been noted, and we are taking immediate action to rectify these areas.We hope you will consider giving us another chance to provide you with the quality stay that you deserve. Should you decide to return, please reach out to us directly so we can ensure a much-improved experience.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 1 sept. 2024 sur Expedia
I loved it. Great value and place
Commentaires de Gestion de l’hôtel
2 sept. 2024 par DOS, Gestion de l’hôtel
Dear Terrell,Thank you so much for your fantastic 5/5 rating! We are thrilled to know that you had an excellent experience during your stay at Comfort Suites Regency Park. Providing our guests with exceptional service and comfortable accommodations is our top priority, and it’s wonderful to see that reflected in your review.Your positive feedback means a lot to our entire team and serves as great motivation for us to continue delivering the best hospitality possible. We truly appreciate you choosing to stay with us and hope that we exceeded all your expectations.We look forward to welcoming you back on your next visit and making your stay just as enjoyable as the last. If there is anything we can do to make your future stays even better, please don't hesitate to let us know.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 29 août 2024 sur Expedia
It was OK.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par DOS, Gestion de l’hôtel
Dear Randy,Thank you for taking the time to share your feedback and for giving us a 4/5 rating. We’re glad to hear that your stay was satisfactory, but we understand there might have been areas where we could have improved to make your experience even better.Your comfort and satisfaction are our top priorities, and we always strive to exceed our guests' expectations. If there were any specific issues or concerns during your stay, we would appreciate it if you could share them with us so we can address them and enhance our services.We value your input and hope that you’ll give us another opportunity to provide you with an even more enjoyable experience on your next visit.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Lipstick on a pig
Publié le 27 août 2024 sur HotelsIf you have allergies, don’t stay here. Moldy. Musty. As soon as I walked in the front door, I could smell it. Room was worse. If I hadn’t prepaid, I would’ve left. I spoke with front desk the next day and he offered an apology. He told me he would switch my room but I was leaving next morning. Can’t imagine the other rooms are any better.
Everything else was fine. Sheets are well worn and soft. Towels are frayed but still fine. Shower fine. A/C didn’t keep me up and was cold. Room nice size. Nice to have fridge and microwave.
It’s a shame to see this older hotel smell so bad. Good location but I’ll go elsewhere.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par DOS, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the unpleasant odor and the issues with the room's condition. This is certainly not the experience we aim to provide our guests, and we regret that it impacted your stay.We understand how important a clean and comfortable environment is, especially for guests with allergies. Please know that we are taking immediate steps to address the concerns you raised, including evaluating our air quality and enhancing our room maintenance processes.While we're glad to hear that certain aspects of your stay, such as the room size and amenities, met your expectations, we regret that these positives were overshadowed by the negatives.We hope you might consider giving us another chance in the future. Please reach out to us directly if you decide to return, so we can ensure a much-improved stay.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par DOS, Gestion de l’hôtel
Dear Josh,Thank you for taking the time to share your feedback with us. We appreciate your candid review and are glad to know that there were aspects of your stay that you found satisfactory. However, we’re sorry to hear that your experience didn’t fully meet your expectations.Your input is very important to us, and we take it seriously as we continuously strive to improve our services. If there were specific areas where we fell short, we would love to hear more details so we can address them and ensure a better experience for you and future guests.We hope you’ll give us another chance to serve you better in the future. Please feel free to reach out if there’s anything we can do to assist you further.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 18 août 2024 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
19 août 2024 par DOS, Gestion de l’hôtel
Dear Rolando,Thank you so much for your wonderful 5/5 rating! We are thrilled to hear that you had an exceptional stay at Comfort Suites Regency Park. As a valued Choice Privileges member, your feedback means a great deal to us, and we’re delighted that our service and accommodations met your expectations.Providing our guests with a comfortable and memorable experience is always our top priority, and it’s rewarding to know that we succeeded during your visit. Your loyalty is greatly appreciated, and we’re committed to continuing to deliver the quality and service you deserve.We look forward to welcoming you back for another fantastic stay in the future. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par DOS, Gestion de l’hôtel
Dear Jessica,Thank you for your fantastic 10/10 rating! We are absolutely thrilled to hear that you had a perfect stay at Comfort Suites Regency Park. Your kind words and high praise mean a lot to our entire team, and we’re delighted that our efforts made your visit so enjoyable.We strive to provide every guest with a comfortable and memorable experience, and it’s incredibly rewarding to know that we met your expectations. Your feedback encourages us to continue delivering the highest level of service and hospitality.We look forward to welcoming you back in the future. If there’s anything we can do to make your next stay even better, please feel free to reach out. Thank you for choosing us for your stay, and we hope to see you again soon!Sincerely,Comfort Suites Regency Park Management
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2024 par DOS, Gestion de l’hôtel
Dear David,Thank you for taking the time to share your feedback and for rating us 4/5. We’re glad to know that you had a positive stay at Comfort Suites Regency Park. As a valued Choice Privileges member, your opinion is very important to us, and we appreciate your continued loyalty.While we're pleased that your experience was generally good, we always strive for excellence. If there were any aspects of your stay that we could have improved, we would love to hear your thoughts. Your feedback helps us continue to refine our services and ensure that every guest has an exceptional experience.We look forward to welcoming you back in the future and hope to make your next stay even better. Thank you again for choosing us for your stay.Sincerely,Comfort Suites Regency Park Management
