Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par tom, Gestion de l’hôtel
Dear Chantani,Thank you very much for the 10 point review from your stay recently, we love to hear that kind of feedback.Please have a great weekend and hope to see you again soon.Sincerely,Tom LubbeGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We only stayed for a night, but everything was clean and well kept. Our only complaints were that we were told breakfast started at 6:30 am when it actually started at 7 am, and this mattered because we were on a time crunch leaving the next day. Also, there was some miscommunication and we were under the impression that breakfast was complimentary, so we were surprised to receive a bill we had to pay for. Happy to pay for services, but please make it clear upfront that breakfast is paid and don't mislead guests. Additionally, there was a sign on the breakfast bar stating that any items carried out of the breakfast area would have to be paid for. Having to pay an additional cost for any breakfast items carried out feels very stingy for paying guests, especially on top of the paid breakfast, which is a flat fee per person.This is also pretty unusual for a Hilton hotel. We were only staying for one night urgently and on a budget, so it would have been comforting to have our morning meal included in the price of the room. We may or may not choose to stay here again, and we will definitely be double-checking about costs that are or not included.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par tom, Gestion de l’hôtel
Thank you very much for staying with us recently and apologize for the issues with the breakfast. The hotel has many different rates that the guests can choose from ranging from a simple room rate to a room rate that includes breakfast to a rate that may include a late checkout, to a rate that can be cancelled or not cancelled at a lower rate, etc. This way the guest can choose what is important to them. We appreciate that you found our hotel neat and clean.We hope to see you again in the future and am sorry about the miscommunication.Please have a great weekend and hope to see you again.At your service,Tom LubbeGeneral Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par tom, Gestion de l’hôtel
Dear BlancaThank you very much for the 5 star review. We are so glad that you were happy with your stay and we look forward to seeing you again very soon.Please have a safe weekend.At your service,Tom Lubbe General Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The property was clean, staff friendly
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Lived our stay! Very cute and Clean!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Great place . Very reasonable price . Not like your typical hotel
Commentaires de Gestion de l’hôtel
14 sept. 2024 par tom, Gestion de l’hôtel
Dear William,Thank you for the 5 star review from your recent visit with us. We hope that we get a chance to host you again.Have a great week.At your service,Tom LubbeGeneral Manager
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Room 200 floor needs a GOOD vacuuming Bathroom very clean. Two keys issued. One did not work. New keys issued. One did not work. Walking around the building am sure was healthy. But not a priority
Commentaires de Gestion de l’hôtel
14 sept. 2024 par tom, Gestion de l’hôtel
Dear Kenneth,We are sorry for the issues that you encountered while you were here and for letting us know so we can address with our team. We truly appreciate hearing from our guests so we can continue to learn.Please have a safe week.Sincerely,Tom LubbeGeneral Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Room was damp and musky.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par tom, Gestion de l’hôtel
KyleWe are sorry about the issue with your room and we have addressed with our maintenance team. We work every day to try to satisfy our guests and we hope that we get a chance to se you again in the future.Sincerely,Tom LubbeGeneral Manager
