Ratings based on 562 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2024 on Expedia
Refrigerator did not work. Front desk told my wife the light bulb needed to be replaced and the maintenance guy would replace it. The freezer worked but the refrigerator did not causing me to throw away dinner. Mirror or something missing from wall with the mounts still visible. Weather stripping visibly in need of repair on front door. Front desk person yelling at someone on the phone. Room phone not hooked up. No paper towls or kleenex in room. Person screaming obsenities in hallway after midnight. and again at 4PM the next day.
Comment from Hotel Management
Sep. 2, 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
by A traveller
Posted Aug. 19, 2024 on Expedia
Muy mal la limpieza, camas sucias, olor como si fumaran y las camas tenían chinches, los colchones tienen manchas, muy mal la estadía
Comment from Hotel Management
Aug. 22, 2024 by Hotel Management, Hotel Management
Dear Jorge, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
by A traveller
Posted Aug. 17, 2024 on Hotels
by A traveller
Posted Jul. 25, 2024 on Expedia
If I could give this zero stars, I would. Worst hotel I have ever been to. When we checked in, they gave us the wrong (much smaller) room. We got that resolved. The hallway on the second had the overwhelming smell of cat urine. That smell never went away. We are a family of 5 and reserved a suite large enough to sleep 5…however we were only given 2 towels for 5 people for a 2 day stay. We attempted to get towels from the front desk, but no one was ever there working. The people staying above us were so loud. Sounded like several kids running around for several hours between 7pm and 10pm. Sleeping in my car would have been better than this. Please avoid this place!
Comment from Hotel Management
Jul. 26, 2024 by Hotel Management, Hotel Management
Dear Emily, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is always there to assist you with anything, but we will check with them to see what went wrong. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
by A traveller
Posted Jul. 23, 2024 on Expedia
My daughter and I got woken up in the middle of the night by a guest either above us or next to us that was banging so loud and being so loud at 2 o’clock in the morning I tried to call the front desk, but it had a number that went to a helpdesk and the guy said that he would talk to the front desk lady, and when he got back to me, he said the front desk lady would come by my room and talk to me, but she never did and no one ever did anything about how noisy They were being and I will never stay at this hotel again there is no overnight desk person to ask for help
Comment from Hotel Management
Jul. 24, 2024 by Hotel Management, Hotel Management
Dear Stephanie, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A traveller
Posted Jul. 20, 2024 on Expedia
Dirty
Comment from Hotel Management
Jul. 21, 2024 by Hotel Management, Hotel Management
Dear RUDYS, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience caused by the issues mentioned and your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Our expert team is already at work to ensure seamless delivery. Once again, we are sorry for letting you down. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
by A traveller
Posted Jul. 18, 2024 on Expedia
by A traveller
Posted Jul. 10, 2024 on Expedia
by A traveller
Posted Jul. 3, 2024 on Hotels
by A traveller
Posted Jul. 2, 2024 on Hotels
