Note fondée sur 426 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2018 sur Expedia
Nous avions une chambre bien située. Nous n’avons pas aimé: les odeurs dans la chambre, l’ascenseur souvent en panne, intérieur du micro-ondes horrible.
Commentaires de Gestion de l’hôtel
24 oct. 2018 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest and for sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you’ll consider a return visit to our hotel so that we can provide you with a better stay on a future date.
Sincerely,
Hotel Management
par Frederic
A éviter sauf si pas d'autres choix possibles.
Publié le 18 août 2017 sur HotelsPropreté très moyenne.
Petit déjeuner lamentable.
WIFI indisponible.
Climatisation et réfrigérateur extrêmement bruyants.
Commentaires de Gestion de l’hôtel
19 août 2017 par Manager, Gestion de l’hôtel
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service.
Sincerely,
General Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Martin,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Brandon,We loved having you stay with us at Extended Stay America Suites North Raleigh Wake Towne Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
The room was awful, smelly, stains on all the chairs. They made me give them a $200 deposit. This hotel is a dump
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Rick, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness concerns, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. Also, we regret your disappointment about the deposit. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Brandon,Thank you for choosing us at Extended Stay America Suites North Raleigh Wake Towne Dr during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Colin,We loved having you stay with us at Extended Stay America Suites - Raleigh - North Raleigh - Wake Towne Dr. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments We look forward to seeing you visit us again soon and having even greater experience
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par General Manager, Gestion de l’hôtel
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 31 août 2024 sur Expedia
The most horrible hotel. They was rude upon arrival, then tried to say I was rude in the beginning, they took our money and never gave us our room. Had to find another place to stay
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Anthony, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. Sincerely,Hotel Management
par un voyageur
Publié le 25 août 2024 sur Hotels
Place smells like people bring there pets . Old and beat up needs a major overhaul !! Will never stay here Joe recommend . Looks nothing like the pictures at all when you open the door . We had to leave !!
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for falling short of your expectations. While we do offer pet-friendly suites, we strive to ensure that this does not impact the comfort and cleanliness of our accommodations. We are committed to deep cleaning our rooms thoroughly to maintain a fresh and allergen-free environment for all guests. Your comments have been shared with our team to prevent similar issues in the future. We hope you will consider staying with us again and allow us the opportunity to provide the quality experience you deserve.Sincerely,Hotel Management
