Note fondée sur 890 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The hotel was below average, and they had advertised a breakfast which was joke as they had poor coffee with a packet of oats and nothing more. False advertisement to lure people in with no facilities. The condition or maintenance of the rooms were as well poor.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Dhanya, We are genuinely disappointed to learn about the issues you experienced during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We also want to apologize for not meeting your expectations regarding breakfast. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
par un voyageur
Publié le 2 sept. 2024 sur Expedia
par un voyageur
Publié le 30 août 2024 sur Hotels
Staff was friendly but lobby and rooms were not very clean, and breakfast bar wasnt really existent just coffee and oatmeal
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Zoey, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. We sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Considering our friendly staff, we hope to provide you with a better experience should you choose to stay with us again. Sincerely,Hotel Management
par un voyageur
Publié le 16 août 2024 sur Expedia
par un voyageur
Publié le 13 août 2024
It was close to my destination and it was reasonably priced.
par un voyageur
Publié le 8 août 2024 sur Expedia
We love the pool, it was crystal crear, very clean and super big, the Hotel facility and the room was bad, and the receptionists at the front desk was very rude, i don't remember her name but i think that starts with a S
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Angel, Thank you for the feedback about your stay at our hotel. It is nice to know you were pleased with our clean and spacious pool. However, we are sorry to know there were some concerns during your stay. We very much appreciate you bringing this to our attention, and we will address them appropriately. Your comments are invaluable to us as we continuously strive to improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely,Hotel Management
par un voyageur
Publié le 3 août 2024 sur Expedia
par un voyageur
Publié le 27 juill. 2024 sur Expedia
I wanted a cheap place to stay and never again will I want that again. I picked the property because it had a kitchen in the room which was very convenient for me at the time. But, the bed was lumpy and uncomfortable, the bathtub was gross, I didn't notice housekeeping at all (in the hallway of the floor I was on) until day 3. The breakfast options were pre packaged snacks. The sign for the laundry room says to see front desk for change and soap. The front desk has neither. It looked like some glass was broken/shattered outside the front door. It stayed there for a few days. I will say the front desk staff was courteous and able to answer the few questions I had. The stovetop worked, so I was able to cook all of my food as I needed.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Dayna, Thank you for your feedback. We apologize for the issues you encountered with the bed, bathtub, housekeeping, and breakfast options. We also regret the inconvenience you experienced with the laundry room and the broken glass outside. We are addressing these concerns with our team to improve our services and maintenance. We appreciate your comments and are glad to hear that the front desk staff was courteous and that you found the stovetop useful. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
par un voyageur
Publié le 24 juill. 2024 sur Expedia
nice ac
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kimberly, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our entire team know when you compliment their work and the comfortable room with AC. We look forward to hosting you again on your next visit for another seamless time.Sincerely,Hotel Management
