Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Cigarette smoke everywhere and bed was worse I’ve ever had anywhere. No sleep at all.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We're sorry to hear about your experience and apologize for any inconvenience caused during your stay. We take all feedback seriously and will address the concerns with our team accordingly to ensure a comfortable environment for all future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Carpet stained and sticky spots, elevator buttons missing and dirty, Loud noise hallway late night, seems some are living there. Parking and access points except for the front a bit unsafe for a single woman traveling. I left after one night of my two nights reserved. Would be nice to get a partial refund. Seems that no one is having anything updated for some time now as it looks like just a real decline over years.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello ELIZABETH,Thank you for sharing your feedback with us. We value all guest comments and will address the issues you've mentioned with our team for improvement. We aim to ensure all our guests have a comfortable stay. Your concerns will help us in refining our services and standards for future guests.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Elevators frequently didnt work. AC only did cold. None of the buttons worked. Neighbors were screaming all morning. Wonderful front desk people though
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Joseph,We appreciate your feedback on the elevators, AC, and noise concerns. We are glad to hear our front desk team left a positive impression on you. For any future stays, please reach out to our management team so we can improve your experience.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kenneth,We appreciate you choosing to stay with us! If you have any further comments or concerns about your stay, please feel free to contact us directly so we can address them accordingly. We look forward to welcoming you back in the future.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Staff were very kind and helpful and things were very quiet.
But, the Hotel smelled really bad inside (a very musty odd smell throughout), and there were numerous stains on the carpet in the hallways, our room was no exception. From a safety standpoint, the outside entryway door closest to our room wouldn’t lock, even though it should have been a keycard entry only entrance, so anyone could have entered the hotel through that door at any time.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and the quiet atmosphere. We take all guest concerns seriously and will address the issues you mentioned to maintain a high standard for future stays. Our team will ensure necessary actions are taken for the smell and the carpet condition, and we'll also look into the entryway door for security measures. Your input is valuable for us to improve our services.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Staff had an attitude at times. We stayed 3 nights. Elevator did not work one night. We had to wait 20 mins for that problem to be resolved. Cars were racing around building. You had to be very watchful. All in all the stay was ok. Thank you.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Patricia, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello Craig,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so that we can address the issues and improve our services for future guests.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Strong odor to Marijuana on hallways n elevator...boths days of my staying there
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jaime,We apologize for any discomfort caused by the smell on the premises. We take all feedback seriously and will address this matter with urgency. Our aim is to ensure all our guests have a comfortable stay and we appreciate you bringing this to our attention.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Tiesha,We appreciate you taking the time to share your feedback with us. We are happy to know your stay was pleasantly good, and we hope to have the pleasure of hosting you again soon.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
The property is in decline. Staff is friendly and accommodating
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate your feedback regarding our friendly staff. We will take your comments into consideration for future improvements. If you have any more details to share, feel free to reach out to our management team directly. Thank you for staying with us.
