Note fondée sur 925 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Situation isolé mais peut suffir pour un passage
Publié le 2 oct. 2023 sur HotelsHôtel situé près d'une grande route très empruntée. Il est assez isolé car éloigné du centre de Durham et de raleigh. Il peut s'avérer être une option pour une halte sur un long trajet. La chambre était propre et bien équipée. Par contre il y a des individus extérieurs à l'hôtel qui stationnent sur la parking le soir, et qui fument des substances.
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Manager, Gestion de l’hôtel
Hello Olivier,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our parking. I hope you will return to enjoy a memorable and exceptional experience.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Shameka, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Durham - Triangle Park and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
We got put in a room on the front of the property and its on a main 4 land highway, so was very noisy.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Debbie,Thank you for telling us about your recent visit at RED ROOF INN DURHAM - TRIANGLE PARK. We appreciate your 3/5 rating. However, you indicated that the noise from the highway was less than ideal. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
The door didn’t come together when you close it
Commentaires de Gestion de l’hôtel
27 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Victoria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DURHAM - TRIANGLE PARK. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the door. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Alex, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
clean, well designed and excellent shower
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN DURHAM - TRIANGLE PARK. Robert, I am happy to hear that you found our hotel to be clean and well designed, and the shower to be excellent. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Robert, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Thenlight when off in our room and it took till midnight and 4 call to front office to get it situated
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to leave a review. The staff and I at the RED ROOF INN DURHAM - TRIANGLE PARK were disappointed to see your 2/10 score following your stay. You indicated that the issue regarding the light hindered your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry for any inconvenience caused. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur de Durham
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Cassandra. The staff and I at the Red Roof Inn Durham - Triangle Park appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Hotels
The air conditioner no good. Many homeless around unsafe place I left one nigth before I have to do the check up I wish I can get that nigth refund . Girl a the lobby was mad cuz I have 2 dogs
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Luna,Thank you for your review following your stay at Red Roof Inn Durham - Triangle Park. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that your staff encounter, the situation with the air conditioner and the other issues hindered your stay.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Excelente
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Estimado Yiry, Todos aquí en el Red Roof Inn Durham - Triangle Park estaban orgullosos de ver su puntuación de 5/5. Me alegra que su estancia con nosotros haya sido excelente. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos sus comentarios.Gracias nuevamente por compartir tu experiencia con nosotros. Nos encantaría volver a verle si sus viajes le traen de vuelta a nuestra zona. Atentamente,Gabrielle Red Roof Management RediResponse Specialist
