Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Pour une nuit ou plusieurs sans souci
Publié le 29 oct. 2020 sur HotelsExcellent rapport qualité prix
En retrait de l’autoroute mais tranquille
Et seulement à 8 mn du centre ville.
Pas de petit dej mais Ihop a 5 mn en voiture
par un voyageur de Québec
Publié le 17 mars 2020 sur Expedia
Rien apprécié de la réception par un air bête en passant par l’etat et la propreté de la chambre et l’absen ce de choix au déjeuner
par un voyageur
Publié le 19 août 2024 sur Expedia
We had no linens on the bed, dirty towels left in bathroom, parking lot smelled like weed, people hanging around being shady and yelling at the staff and the evening check in girl was extremely rude when we asked for a comforter.
Commentaires de Gestion de l’hôtel
22 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Cindy,We are sorry to hear your recent experience at the Red Roof PLUS+ Raleigh NCSU - Convention Center did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Gerald, We at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER are disappointed to have earned your poor scoring of 2/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Nice service
Commentaires de Gestion de l’hôtel
12 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Fernando,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center with us. It was so rewarding to see that we earned your 5/5 score with our nice service. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,Thank you for choosing to stay at our RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. I appreciate your 6/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
Customer service was awesome, but has improved over the years
Commentaires de Gestion de l’hôtel
11 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Dawn, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are happy that you were pleased with the customer service provided by our staff, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Latorial, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Tonny, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Raleigh NCSU - Convention Center and I were happy to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Cameron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
