Note fondée sur 514 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,9 Service et personnel
2,1 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Nothing , very nasty hotel , not safe , smells very bad , junkies all arround
par un voyageur
Publié le 19 sept. 2024
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The room was clean and the staff was very nice. However, the sheets and bedspread had cigarette burned holes in them. The ice bucket also had cigarette burns in the bottom of it. There was no remote to change the TV, you had to do it by hand. The phone that was on the bedside table had no cord so you could not call the front desk or God forbid 911. They only had 1 ice machine working and the other ones were unplugged. It was the same for the vending machines. I'm just grateful that there was no bedbugs or roaches there. We slept well and the staff were so kind.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Some other staff at the front desk.Was wonderful.It was just the other people that was employed.I don't know if they management or what not so good.And they made feel like this stuff.That was going on in the rooms like I did it I had To switch rooms two times because of the condition they was in I would never Stay at a budget inn and that Location ever again?I wish I was able to get my money baby
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Dequan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Raleigh. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our wonderful staff. You indicated that you were unsatisfied with the conditions of the room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Hotels
The front desk.People was okay about my situation But housekeeping And whoever Else was in charge It was not good at all The rooms and everything was not in good condition What's not in good condition and that I did the damage If I was able to get my refund back I would definitely try to I know.I would never stay there again
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Dequan. The staff and I at the RED ROOF INN RALEIGH were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness and upkeep of our hotel hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your refund concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Fridge wasnt working on the first day. They replaced it the second day.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
This was the most uncomfortable experience I have ever had. Me and my partner felt unsafe the entire time the door opened very easily they left us with no towels the bedsheet had burns in it there was one thin blanket they didn’t give us any soap to wash our hands with. The surrounding area was worse we felt like we were going to be robbed or have our cars stolen there was so many people it was on overall awful experience if I could get a refund for it I would for emotional trauma
par un voyageur
Publié le 2 sept. 2024 sur Expedia
par un voyageur
Publié le 2 sept. 2024 sur Hotels
