Note fondée sur 890 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 nov. 2024
Commentaires de Gestion de l’hôtel
22 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely,General Manager
par un voyageur
Publié le 27 oct. 2024
Smell of weed on interior & exterior of facility including room. Requested to move to another room but the toilet was dirty around the creases and the floor was dirty. Requested a refund but they said they couldn’t because it was booked thru Travelocity.
Commentaires de Gestion de l’hôtel
28 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you backSincerely,General Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Christopher,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Black Mold.
Publié le 22 sept. 2024 sur HotelsI tossed and turned all night. I thought my allergy was flaring up, coughing and sneezing throughout the night. I woke up took a shower and opened the curtains only to glance over at the air-conditioned unit. It was covered with Black mold, along with the curtain and the side of the desk that was in from of it. I have a upper respiratory condition that was obviously affected.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear William,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Scary Sonesta
Publié le 22 sept. 2024 sur HotelsThe hotel is dated and could use a remodel to the rooms. The carpet is very worn and in rough condition. The couch was scary. We didn’t sit on it. Bed was comfortable enough. The pillows need to be replaced. Not enough toilet paper. No lotion in the room. There was yelling and fighting outside in the parking lot every night which disturbed sleep. Will not stay there again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The hotel is old and dirty. The toilet ran constantly. Lots of noise - doors banging g and people yelling in the parking lot. The police was actually called one of the days. Would never stay at that property again or recommend to anyone to stay there.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michael,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Soo,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kim,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Safe very friendly and helpful, clean rooms and lobby very peaceful and nice hotel
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Dear C,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
