Note fondée sur 384 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Expedia
My husband woke up to find cockroaches in the bed. He let the front desk know as he was leave and received a “we will look into it” response.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Gm, Gestion de l’hôtel
Dear Heather Thank you for taking the time to tell us about your stay I'm really sorry to hear about your experience. That sounds incredibly unpleasant. It's concerning that the response from the front desk was so minimal. I would like to speak with you more about this when and if you have the time please reach out to the hotel and ask for the manager Steve.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Gm, Gestion de l’hôtel
Dear Sarah,Thank you for taking the time to tell us about your stay.
par un voyageur
Publié le 10 juin 2024 sur Expedia
Was not what was expected not very clean and a little run down. No pool on site.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Gm, Gestion de l’hôtel
Dear Angela thank you for taking the time to tell us about your stay we value feedback like yours to help us improve our brand, we are currently going through renovations and hope you come back to see the new product.
par un voyageur
Publié le 25 mai 2024 sur Expedia
Breakfast could have been better.
Commentaires de Gestion de l’hôtel
27 mai 2024 par Gm, Gestion de l’hôtel
Dear Deborah thank you for taking the time to tell us about your stay we use feedback like yours to improve our brand. we are currently looking to enhance our breakfast items.
par un voyageur
Publié le 26 avr. 2024 sur Hotels
It was amazing and will stay there again! Rooms are clean and staff are phenomenal. Complimentary dinner and breakfast is fantastic.
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Gm, Gestion de l’hôtel
Dear EstherThank you for taking the time to tell us about your stay here at the Staybridge Suites we are glad you had such a wonderful experience and we look forward to your next visit
par un voyageur
Unfortunate Situation
Publié le 17 avr. 2024 sur HotelsI really surprised I received this email to rate my stay at the hotel. Our reservation was cancelled by the hotel due to no rooms available because of construction. We did not find this out until we tried to check in. The front desk clerk was very kind & apologetic stating he callled Hotels.com to inform but did not receive any help. He had to wait for us to arrive. He stated he tried to get contact information but was not given any from hotels.com. Of course it was very late at night & made for a longer evening when communication was made with hotels.com & issue mostly resolved.
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Gm, Gestion de l’hôtel
Dear Anonymous thank you for your feedback we will work harder to resolve issues like this so they do not occur again.
par un voyageur
I will never stay at Staybridge Suites
Publié le 14 avr. 2024 sur HotelsWe booked for two room and got confirmation. When we arrived, they told us there was only one room. The said it was Hotels.com problem, not ours. I expect some compensation - I had to find a room at another hotel.
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Gm, Gestion de l’hôtel
Dear George I apologize about your experience here at the Staybridge Suites but upon checking my system there was only one reservation made at this location. you can get in contact with hotels.com to rectify the situation.
par un voyageur
Publié le 15 mars 2024 sur Expedia
The property was really in a good shape and the the entire staff was cooperative and friendly. Room service was prompt. They even offered complimentary dinner every alternate evening. I would definitely stay there when I visit Raleigh next time.
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Dear ShaileshThank you for taking the time to tell us about your stay we look forward too seeing you on your next visit.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Gm, Gestion de l’hôtel
Dear Maria Thank you for the review.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par GM, Gestion de l’hôtel
Dear Jad Thank you for taking the time to review our hotel.
