Note fondée sur 870 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear William,We loved having you stay with us at Suburban Studios. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I am very reluctant to leave negative reviews, but the room was shabby, two stars, with burn marks on the floors and dining table. If you know what you're getting, you might be fine with it, but I was expecting a bit better. It was noisy in the morning; guests are not especially respectful of other people who might be sleeping.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Jay,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Dont go
Commentaires de Gestion de l’hôtel
15 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Corin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
DO NOT STAY HERE. Woman checking us in was very nice but we had issues with the rooms. 1st room reeked of weed. 2nd room seemed fine until after my event- I went to adjust the heat and saw MULTIPLE small bugs and roaches coming from the walls. Turning on the heat also set off the fire alarm. My friend and I had to leave & drive 6 hours back home in the middle of the night after an already long day. Room was also very worn down, there was a huge crack in the floor by the kitchenette. There were no blankets on the bed, just 2 very threadbare flimsy sheets that had holes in them. Very disappointed & grossed out
Commentaires de Gestion de l’hôtel
15 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Katerina,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kimberly,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Publié le 3 sept. 2024
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Marcus,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Haiden,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Wesley,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Michelle,Thank you for staying with us at Suburban Studios and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
par un voyageur
Publié le 31 août 2024 sur Hotels
Had bugs and cracks and holes in walls the showers have black mold around them.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Wesley,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
