Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mai 2019 sur Hotels
L'amie avec qui je suis allée en Inde avait oublié son passeport dans la chambre à l'hôtel. Le manager de l'hôtel à fait le nécessaire, et très rapidement, pour nous remettre le passeport. Nous étions alors à Barathpur, à 2h30 de route de l'hôtel Neemrana's. Grand merci à lui ! d'autre part, le climatisation ne fonctionnait pas très bien dans notre chambre alors le manager nous a installé dans une autre chambre. Encore une fois un grand merci à lui et à son équipe. Nous avons beaucoup, beaucoup aimé l'hôtel et le paysage autour du fort.
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par General Manager(Neemrana Hotels), Gestion de l’hôtel
Dear guest,Thank you for your wonderful feedback! We are pleased to hear that you had a perfect stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your kind words and are delighted that you enjoyed our property and hospitality.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Team Neemrana
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Lovely 14th century fort in the middle of a village. It is a smaller property than the other two- Tiara and Nimrana- but is still quite lovely! The views are great, the beds are comfortable, and rooms are unique, comfortable, colorful, and classy.
The staff were what made the stay par excellence! It is not disability friendly because you do have to climb stairs, and yes, parts were undergoing renovation and work, but that is to be expected in an old space like this. We had a comfortable stay, enjoyed the food, and pool side drinks. I think they can add an iron, and host some social and cultural events on a daily basis when they are fully booked- not much to do on a cold day otherwise!There are rackets for badminton, and pool and Table tennis though. Again, small but sweet!
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Team Neemrana , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback on your recent stay at Hill Fort-Kesroli heritage non-hotel hotel near Delhi. We appreciate your kind words and are delighted to hear that you enjoyed the unique charm of our 14th-century fort, the breathtaking views, comfortable beds, and the overall ambiance of our smaller yet lovely property.We are thrilled to know that the staff's hospitality enhanced your experience, and we will certainly pass on your compliments to our dedicated team. With reference to your feedback, we would like to inform you that the property is wheelchair friendly and we do have rooms on ground floor which are comfortable for the disabled guests. While we strive to preserve the historical integrity of our space, we understand the importance of accessibility, and we appreciate your understanding.We have taken note of your suggestion to add an iron in the rooms and are pleased to inform you that we do provide irons on request. Additionally, we are excited to share that cultural performances are organized every Saturday for the entertainment of our valued guests.We are delighted to inform you that we provide badminton, pool, table tennis, and now, bicycles for our resident guests to explore the nearby vicinity and further enrich their stay.Once again, thank you for choosing Hill Fort-Kesroli. We look forward to welcoming you at our other properties across India ! Warm Regards,Team Neemrana
par un voyageur
Nice place to stay
Publié le 23 janv. 2024 sur HotelsIt was a nice place to stay to beeak up the drive between Jaipur and Agra but it is quite small and I wouldnt go out of the way to go here.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Team Neemrana , Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Hill Fort-Kesroli heritage non-hotel hotel near Delhi. We are glad to know that you thoroughly enjoyed the stay at the 14th century non-hotel hotel. At Hill Fort-Kesroli, we aim to provide a unique and memorable experience for our guests, and we are glad to have contributed positively to your journey. With reference to your feedback, we would like to assure you that each aspect of our property is designed to offer an intimate and charming ambiance reflective of its heritage. We take pride in our commitment to preserving the historical essence of Kesroli.Your feedback is valuable to us as we continuously strive to enhance our offerings and guest experience. We are grateful for the opportunity to serve you and be a part of your travel experience.You can consider our other properties Neemrana Fort-Palace and Tijara Fort-Palace which are comparatively vast and offer amazing experiences for your future visits. Thank you once again for choosing Hill Fort-Kesroli.Warm Regards,Team Neemrana
par un voyageur
Publié le 25 nov. 2023 sur Expedia
Very unique property to visit and relax.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par General Manager(Neemrana Hotels), Gestion de l’hôtel
Dear guest,Thank you for taking the time to share your positive feedback regarding your recent visit to the 14th-century Hill Fort-Kesroli in Alwar. We are thrilled to hear that you found our property to be a very unique place for both exploration and relaxation.Preserving the historical essence of our forts and providing a distinctive experience is a priority for us, and we're delighted to learn that you enjoyed your time at Hill Fort-Kesroli.Your kind words inspire and motivate our team to continue offering exceptional experiences. We are grateful for your choice to visit our property, and we look forward to the pleasure of welcoming you back for more unique moments in the future.Warm regards,Team Neemrana
par un voyageur
Publié le 16 nov. 2023 sur Hotels
Great hotel. Not quite as rural as I thought it would be. Staff were very helpful. Rooms clean and comfortable. Food was good
Commentaires de Gestion de l’hôtel
13 déc. 2023 par General Manager(Neemrana Hotels), Gestion de l’hôtel
Dear guest,Thank you for taking the time to share your thoughts on your recent stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your kind words and are delighted to hear about your positive experience.It's wonderful to know that you found our hotel great and that the staff were helpful. We aim to provide a comfortable and welcoming atmosphere for our guests, and your feedback is a testament to our team's dedication.We understand that you expected a more rural setting, and we appreciate your honesty. While Hill Fort-Kesroli offers a unique blend of historical charm and modern comforts, we will consider how we can better communicate the setting to future guests.Your compliments on the cleanliness and comfort of our rooms, as well as the quality of our food, are truly appreciated. We are committed to maintaining high standards, and your feedback motivates us to continually improve.Thank you once again for choosing Hill Fort-Kesroli. We look forward to the opportunity of welcoming you back for another memorable stay.Best regards,Team Neemranafeedback@neemranahotels.com
par un voyageur
No booking confirmation
Publié le 15 nov. 2023 sur HotelsIve booked thru hotels com and didn't received confirmation. All leaves are got wasted.
par un voyageur
Publié le 8 sept. 2023 sur Expedia
I was surprised by how small this hotel is. There are parts however that are still undergoing renovation. The senior managers and staff were great, but some of the other staff were not so good -- let me give them the benefit af the doubt and say that it wasperhaps because they didn't appear to speak much English.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par General Manager(Neemrana Hotels), Gestion de l’hôtel
Dear guest,Thank you for taking the time to share your feedback following your stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your valuable insights and would like to address some of the points you raised.We are delighted to hear that you found our senior managers and staff to be great, and we thank you for your kind words. However, we regret any inconvenience caused by the ongoing renovations and the size of the hotel.As a restored historical structure, Hill Fort-Kesroli requires regular maintenance and repair to preserve its architectural integrity and longevity. We understand that certain areas were undergoing renovation during your stay, and we apologize for any disruption this may have caused. Rest assured, we are dedicated to enhancing our facilities to provide an even better experience for our guests.Regarding the language barrier you encountered with some staff members, we sincerely apologize for any communication challenges. We appreciate your understanding and will work on improving language training to ensure a smoother experience for our international guests.Your feedback is crucial to our ongoing efforts, and we value your perspective. We hope to have the opportunity to welcome you back to Hill Fort-Kesroli in the future, providing an improved and more enjoyable stay.Best regards,Team Neemranafeedback@neemranahotels.com
par un voyageur
Publié le 29 avr. 2023 sur Hotels
Fantastic location, well presented property with many options of stay, good spread of food in buffet and also a la carte options. Helpful staff
Commentaires de Gestion de l’hôtel
29 déc. 2023 par General Manager(Neemrana Hotels), Gestion de l’hôtel
Dear guest,Thank you for sharing your wonderful feedback about your recent stay at Hill Fort-Kesroli. We are thrilled to hear that you enjoyed the fantastic location, the well-presented property, and the variety of stay options we offer.Our team is delighted that you found the food spread in the buffet and a la carte options to your liking. Providing a delightful culinary experience is one of our top priorities.It warms our hearts to know that our staff's helpfulness added to the overall enjoyment of your stay. We believe in creating memorable experiences, and your positive comments inspire us to continue our efforts.We appreciate your choice to stay with us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic stay at Hill Fort-Kesroli.Warm regards,Team Neemrana
par un voyageur de Hohenwald
Publié le 11 mars 2023 sur Expedia
