Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par More feedback? , Gestion de l’hôtel
Hey Jonathan, thanks for your feedback. Please feel free to let us know, what we can improve from your point of view. Best regards from the entire coolnest team
par un voyageur
Publié le 23 juin 2024 sur Expedia
If i could give a hotel 6 stars i would. This place was amazing from the moment we came to the moment we left it was amazing. Staff is extremely friendly amd helpful i will be going back again mext and stay longer
Commentaires de Gestion de l’hôtel
23 juin 2024 par coolnest Team, Gestion de l’hôtel
Dear Paul,Your words bring us happiness. It's so good to hear you enjoyed your stay here and found us all extremely friendly. The fact that you would rate us with 6 stars is such a nice thing to say. We are grateful for beautiful words and the time you took to review us. We will also be glad to see welcome you soon in coolnest!Warm regards from Ramsau!Your whole coolnest team!
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par coolnest Team, Gestion de l’hôtel
Servus Madeleine!Vielen Dank für deine 5 von 5! Wir freuen uns auf ein anderes Mal im coolnest. Bis dahin alles Liebe & Gute!Dein coolnest Team
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Alles cool! Pool schön warm (einziges Mini-Manko: keine Massagedüsen zum einschalten aktiv), Frühstück Top. Shuttle zur Piste. Praktische Zimmer mit viel Ablage, super. Wir kommen wieder.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par coolnest Team, Gestion de l’hôtel
Liebe Maria!Die Massagedüsen sind ausgefallen. Wir haben uns bereits darum gekümmert. Vielen Dank für dein Lob! Es ist schön zu sehen, dass die Mühe sich auszahlt. Schöne Grüße
par un voyageur
Publié le 9 nov. 2023 sur Expedia
The property was recommended to me by a German acquaintance: it is really nice in terms of architecture, style and services.
What was disappointing to me was my experience with my dog. During my reservation, the property was identified as "animals allowed" by Expedia, so I simply reserved for me and my 3 daughters. When I got there, the personnel told me they actually only have 2 rooms for dogs, that for this reason, the only way for me to be their guest was paying 20 € more per day (which is quite common in my experience with hotels with dogs) and, on top of that, 90€ for additional cleaning. I was > 600 Km from home and after a 7 hrs drive, and I had already paid in advance. So I accepted. When I checked out, it actually came out that the additional spend for cleaning was 180€. despite my complaints, they kept telling that they had clarified the actual surcharge for cleaning would be 90€x2, on top of the normal cleaning already included in the reservation rates. This is important to know for other Expedia customers that would like to consider the property for their trip with animals.
Commentaires de Gestion de l’hôtel
14 nov. 2023 par coolnest , Gestion de l’hôtel
Dear Cecilia, thank you for your kind words. The Hotel is actually a non-dog hotel except the 2 rooms. We were not aware that Expedia claims, "dogs allowed" but we will have to change this fact asap. We apologise for the inconvenience. When you pre-book with your dog, you will get our dog rules in adavance and know them before arrival or booking. Our dog rules are: As all other rooms are anti-allergy rooms, dogs can only check in to Garden Nest No. 103 or Sweet Nest No. 410. For this reason, it is not possible to move or change rooms during your stay. Due to the increased cleaning effort, we charge 49,- Euro for the final cleaning of the room and 20,- Euro per day per dog for a stay of 1-3 nights. For a stay of 4 nights or more we charge 99,- Euro for the final cleaning of the room and 20,- Euro per day per dog. In case you bring your dog without letting us know in advance and use a "non dog" room, we will charge 180 Euros for the cleaning." Thanks for your understanding and best wishes from the coolnest Team
par un voyageur
Publié le 8 oct. 2023 sur Expedia
Einfach nur wow..
Commentaires de Gestion de l’hôtel
17 oct. 2023 par coolnest Team, Gestion de l’hôtel
Hallo Milenko, danke für dein tolles Feedback. Dein coolnest Team
par un voyageur
Publié le 15 sept. 2023 sur Expedia
The staff was so helpful, directing me to a clinic when I fell hiking. Called the clinic to tell them we were coming.
Commentaires de Gestion de l’hôtel
17 oct. 2023 par coolnest Team, Gestion de l’hôtel
Hello Holly,Thank you very much for your nice feedback. I hope you're well again.
par un voyageur
Publié le 26 juill. 2023 sur Hotels
Super lækkert hotel med den skønneste pool på taget. Lækker morgenmad med den bedste udsigt.
Commentaires de Gestion de l’hôtel
4 août 2023 par coolnest Team, Gestion de l’hôtel
Hello Marie, Thank you for your great feedback.your coolnest Team
par un voyageur
Publié le 12 juill. 2023 sur Expedia
Es war ein Traum
Commentaires de Gestion de l’hôtel
7 août 2023 par Viktoria, Gestion de l’hôtel
Hallo Pinar,vielen Dank für deine tolle Bewertung!Bis bald!Dein coolnest-Team
par un voyageur
Publié le 16 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2023 par sabrina , Gestion de l’hôtel
Hallo Jonathan, vielen Dank für deine tolle Bewertung. Es freut uns sehr das du dich bei uns sehr wohlgefühlt hast. Dein coolnest Team 3
