Note fondée sur 55 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juin 2023 sur Expedia
This property is so run down physically, pictures on the website are so deceiving. Spring in bed is so bad, wooden floor creaks, you will keep waking up if you are light sleeper with any movement in bed or across the room. The stench from the toilet is awful if you forget to close the door. Hot water runs out, so you better shower fast. Staff are friendly and accommodating though and the breath taking view of the mountain from your room makes the stay here worthwhile. The management needs to upgrade this hotel as another fellow guest mentioned that this establishment is the same since 16 years ago. If it’s not for the view, I would have checked out and changed hotels.
par un voyageur
Publié le 1 juin 2023 sur Hotels
par un voyageur
Publié le 28 févr. 2023 sur Expedia
Driving to the resort is a challenge. It is not a normal tar road.. uneven dirt road with lots of rocks.
The staff got our booking mixed up in the beginning and wanted to give us a different room with lower price . After insisting, manage to get the correct room type.
Room cleanliness is acceptable but the bathroom is smelly and very dirty.
The steamboat we ordered for dinner was good and the staff at the cafe was nice.
par un voyageur
Publié le 22 janv. 2023 sur Expedia
par un voyageur
Publié le 28 sept. 2022 sur Expedia
The bathroom was with ants and felt unclean. Breakfast is basic - fried noodle, rice, fruits and juice/coffee/tea. When told there was no watermelon left in the breakfast, staff told me they need to 'cook' it - staff was not attentive. The only plus of this hotel is the view of the mountain.
par un voyageur
Publié le 14 août 2022 sur Expedia
The view is superb. Very direct magnificent view of Mount Kinabalu. But the aceess into the resort (2km) is not proper tar road. The room is basic with all the necessary amenities and clean. Comfortable stay.
The staff is friendly & helpful. They are very oblige to all your needs /request. Thank you.
par un voyageur
Publié le 9 août 2020 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2020 par Celyn Resort Kinabalu, Gestion de l’hôtel
Dear Martinus, we’re glad to know that you had a great time. Do refer us to your friends and family for their next destination. Cheers!
par un voyageur
Publié le 26 juill. 2019 sur Expedia
We booked kinabalu wing & the view simply amazing. Apart from this, the property is old & lack of maintenance. Bulbs not working, mosquito mesh broken, stains on bedsheet, tv channels not working well. and No wifi (wifi only available at lobby which is a distance from hotel room). The property seriously need some refurbish / upgrading works.
Commentaires de Gestion de l’hôtel
26 juill. 2019 par Reservation Dept, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to send us your feedback. We are constantly upgrading our property (as you can see with our building painting progress) despite the constant challenges faced from the nature around us. Not to worry, we will look into all the issues that you have mentioned for we constantly strive to improve for the better. We hope to see you again.
par un voyageur
Publié le 20 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
24 juill. 2019 par Reservation Dept, Gestion de l’hôtel
Thank you. please come again.
par un voyageur
Publié le 21 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 juin 2019 par Reservation Dept, Gestion de l’hôtel
Thank you very much for your feedback. Look forward to see you again.
