Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2023 sur Expedia
Rien
Commentaires de Gestion de l’hôtel
23 févr. 2023 par Daniel Deleon, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Daniel N DeleonOperation ManagerBest Western Plus Heritage Inn Rancho Cucamonga/Ontario
par un voyageur de Paris
Super séjour
Publié le 24 avr. 2019 sur HotelsSuper séjour passé dans cet hôtel. Tranquillité et confort sont au rendez-vous sans vous ruiner. Nous n'avons pas profité de la piscine par manque de temps.
Commentaires de Gestion de l’hôtel
24 avr. 2019 par Frank Fales, Gestion de l’hôtel
Thank you for your WONDERFUL review!
YOU ARE AWESOME! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones!
Thank you again for taking the time to complete the survey.
Sincerely,
Frank Fales
Operations Manager
Best Western Plus Heritage Inn Rancho Cucamonga/Ontario
par un voyageur
Good Stay
Publié le 5 oct. 2024 sur HotelsRoom was nice
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for the amazing review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The bed was very uncomfortable due to lumpy unsupportive mattress.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Staff are very nice! We have an upgraded huge room. Beds are comfy and bathroom is large enough.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for the amazing review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Exelente
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for the amazing review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Check not so friendly but short. Thankfully was told at check in of construction above our floor. I expressed booking due to construction on my floor and why not mention on Expedia listing, immediately my room was changed to 2nd level. Heater was not working 1st night so we slept freezing. But once I asked it was fixed immediately. Gym was on my level and breakfast at 2nd level were great. Parking convenient. Perfect location to walk shops and places to eat. Super clean.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
par un voyageur de Perris
Publié le 23 sept. 2024 sur Expedia
Front desk staff is rude & not willing to help customers.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
par un voyageur
Publié le 23 sept. 2024 sur Hotels
I only stayed for one night, I found the staff I encountered to be quite
friendly. My room was not as clean as I would have like. The floor was visibly dirty the furniture was dusty. on a more positive note the bed sheets where clean, I inspected them I had a comfy night sleep.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Daniel Deleon, Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
