Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Alva , OK
Publié le 31 oct. 2024 sur HomeAway
par un voyageur
Wanted to love it!
Publié le 29 juill. 2024 sur HomeAwayWe wanted to love this place. Great location with amazing views! But we had problems from the start. The front door handle was broken and didn’t work properly. So we had problems getting in. When we finally did get it, we had to contend with the only way to shut the door was to lock it with the key and that didn’t work well. There was no WiFi. Which we reset many times only to call them to have us do the same. Over the entire stay it never got resolved and I was more frustrated with all the time spent with them on the phone over things that didn’t get resolved. The hot tub was atrocious! Green and black mold all inside. It was gross, and that was one of the reasons we selected this house. Then one of the sinks in one of the bathrooms didn’t work. At all. Again, we spent a lot of time going back and forth with them only to never get these things resolved. The house was clean otherwise with ample dishes for our large party.
Commentaires de Gestion de l’hôtel
13 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great view
Publié le 18 juin 2024 sur HomeAwayGood place
par un voyageur
2024 Summer Vacation
Publié le 31 mai 2024 sur HomeAwayMy family throughly enjoyed this beautiful Southwest home for our summer vacation. The views were spectacular and accommodations for our large group were excellent. We had a wonderful stay and would definately come again.
par un voyageur
Pretty nice
Publié le 13 mai 2024 sur HomeAwayThe hot tub was not hot. Everything else was great.
Commentaires de Gestion de l’hôtel
28 mai 2024 par VrboOwner, Gestion de l’hôtel
Melissa, thank you for sharing your experience with us, we are glad you enjoyed our lovely home. It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience. We apologize for the inconvenience and hope we can host you again!
par un voyageur
Great getaway
Publié le 6 mai 2024 sur HomeAwayThis property is perfect for a relaxing getaway. Hot tub and sauna are a perfect addition
par un voyageur
Taos House
Publié le 19 nov. 2023 sur HomeAwayGreat house!
par un voyageur
Nice location
Publié le 15 sept. 2023 sur HomeAwayVery nice, clean spacious home. Only problem was the hot tub was very dirty and even after calling multiple times and being told someone would be over to clean it, nobody ever showed up. We were bummed, we were excited to sit in the hot tub at night and gaze at the stars….Might as well count the hot tub out.
Commentaires de Gestion de l’hôtel
30 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Brian, we regret to hear that we were unable to provide you with a pleasant stay.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
par un voyageur de Garden Grove
Great size house for a family
Publié le 9 juin 2023 sur HomeAwayProperty was clean and well kept up. Sleeping arrangements were great. Added plus was the sauna! Jacuzzi needs some work and cleanliness, but overall it was a great stay.
par un voyageur
not what was advertized
Publié le 27 mai 2023 sur HomeAwayno water pressure garbage mot picked up amd the birds had scattered it all over property
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Scott. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of these issues you encountered so that we could take the appropriate steps toward a resolution. We will be sure to forward your concern to our local operations manager, who will work with our homeowner to make the necessary improvements to the home. We hope to have an opportunity to better serve you in the future.
