Note fondée sur 864 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Keith White, AGM, Gestion de l’hôtel
Thank you for taking the time to leave your feedback! We truly appreciate your input, as it helps us improve and continue providing great experiences for all our guests. We hope to have the pleasure of welcoming you back in the future! Safe travels!
par un voyageur de Poplar
Publié le 20 déc. 2024
Pleasant experience! I’d stay again!
Commentaires de Gestion de l’hôtel
23 déc. 2024 par Lydia, Gestion de l’hôtel
Thanks Amanda for the review! We look forward to seeing you again soon.
par un voyageur de Hamilton
Publié le 25 nov. 2024
The whole reason we picked this location was for the pool/water slide and was informed at check-in that thr pool was closed on our departure day. We have three children and would not have booked this location had we known that. I would prob not book this location again based o. This negative experience and lack of transparency.
Commentaires de Gestion de l’hôtel
25 nov. 2024 par Keith White, AGM, Gestion de l’hôtel
Thank you for sharing your feedback with us. I sincerely apologize for the disappointment and inconvenience caused by the unexpected pool closure during your stay. We understand how important these amenities are, especially when traveling with children, and we regret not informing you ahead of time.Your comments have been shared with our team to ensure better communication with guests in the future. We hope you’ll give us another opportunity to provide a better experience and regain your trust.
par un voyageur de Center City
Publié le 25 sept. 2024 sur Expedia
Just needed an overnight. It worked out okay. Didn't need water facilities. So we can't speak about that. You do have to pay a resort fee even if not using pool.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Keith White, AGM, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that your overnight stay worked out well for your needs. We understand that the resort fee may seem unnecessary if certain facilities, like the pool, aren’t used, and we appreciate your understanding. If there’s anything else we can do to enhance your experience in the future, please feel free to let us know.Safe travels, and we hope to welcome you back again!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Keith White, AGM, Gestion de l’hôtel
Thank you for taking the time to leave your feedback! We truly appreciate your input, as it helps us improve and continue providing great experiences for all our guests. We hope to have the pleasure of welcoming you back in the future! Safe travels!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Will stay again
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Lydia, Gestion de l’hôtel
Thanks Dennis for the review! Looking forward to seeing you again.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Liked the showers! Liked the beds and bedding. Liked the AC unit (quiet and efficient). Very clean in the room, rest of facility was very clean with the exception of the carpet on the stairs. Pretty fair coffee for a hotel! Would stay again!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lydia, Gestion de l’hôtel
Thank you so much for your feedback! We're delighted to hear that you enjoyed the showers, beds, bedding, and the quiet and efficient AC unit. It's great to know that you found the room and most of the facility very clean. We appreciate your note about the carpet on the stairs and will address it promptly. We're also glad you enjoyed the coffee. We look forward to welcoming you back for another stay!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Lydia, Gestion de l’hôtel
Thank you Shelly for the review!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Moldy fruit loops in the AC, bathroom all around was very dirty with there being a dirty roll of toilet paper on the holder. Removed the top sheet from our bed as it was dirty or stained. The wood frame acting like a boxspring had white stains all over as well. The USB ports on the lamp were both broken as well as the fridge/freezer leaking water causing the door of the dresser/cubby to not close properly. The pool/hot tub was very disgusting with water level very low in the pool and the hot tub having way too much chemicals as my eyes burned after being in it less than 5 minutes and swimsuit lost color. Overall not satisfied at all for the price. Will stay somewhere else in the future.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Keith White, AGM, Gestion de l’hôtel
Thank you for taking the time to share your experience. I am deeply sorry to hear about the numerous issues you encountered during your stay. The cleanliness and maintenance problems you described, from the moldy cereal in the AC, dirty bathroom, stained bedding, to the issues with the pool and hot tub, are unacceptable and far below the standards we strive to uphold.Please know that we take these concerns very seriously, and we will be addressing them immediately with our housekeeping and maintenance teams to ensure such issues are resolved for future guests. We regret that your stay did not meet expectations, and we understand your frustration, especially considering the price.Your feedback is invaluable, and while we may not have met your expectations this time, we do hope you’ll give us another chance in the future to provide the level of service and quality you deserve. If you would like to discuss your experience further, please don’t hesitate to reach out to us directly. Thank you again for bringing these concerns to our attention.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Keith White, AGM, Gestion de l’hôtel
Thank you for choosing to stay with us! We truly appreciate your visit and hope you had a pleasant experience. Should your travels bring you back to the area, we’d be delighted to welcome you again. Safe travels!
