Ratings based on 895 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 4, 2024 on Hotels
Comment from Hotel Management
Oct. 5, 2024 by Patrick, Hotel Management
Thank you for your feedback!! We are happy you enjoyed your stay with us and hope you choose us again for your next visit to Rapid City!
by A traveller
Posted Oct. 3, 2024 on Expedia
The lobby was absolutely amazing
Comment from Hotel Management
Oct. 4, 2024 by Masen N., Hotel Management
Michelle, thank you for staying with us, and thank you for your feedback. Getting to experience the lobby each and every day is wonderful! We hope to see you again soon! Have a fantastic day!
by A traveller
Posted Oct. 2, 2024 on Expedia
Hotel is probably the best in the area and they are investing in it but it's pricey for what you get. Bathroom was good and bed was comfortable. Housecleaning only straightened things - no vacuuming or cleaning the toilet. TV technology is at least 10 years old. Wifi works well.
First night at the pub was super crowded and service was terrible, food was cold.
Vallet parking is outrageous but on street way available and cheap. Parking app is super confusing - especially if you park in the garage where there is no code to enter. We parked at a meter all the rest of the time so we could get a code. Take a picture of the code so you can remember it the next morning.
Comment from Hotel Management
Oct. 4, 2024 by Masen N., Hotel Management
Raymond, thank you for staying with us, and thank you for your feedback. We are currently undertaking some renovations within the hotel that not only provides more accessibility to guests, but to also make sure that they feel they're getting their money's worth staying with us, and we are always looking for ways to improve our service so that we can provide a memorable experience to all guests. We hope you have a wonderful day, and hope to see you again soon when we are at our best! Safe travels!
by A traveller
Posted Oct. 1, 2024 on Expedia
I enjoyed the whole experience for except ,Town, it was a good place loved everything about the hotel and the experience
Comment from Hotel Management
Oct. 4, 2024 by Masen N., Hotel Management
Patrick, we are glad to hear that you got to enjoy all that the hotel has to offer, and we do hope to see you again soon. Have a marvelous day!
by A traveller
Posted Sep. 29, 2024 on Hotels
Comment from Hotel Management
Oct. 4, 2024 by Masen N., Hotel Management
Cynthia, thank you for your feedback, and thank you for staying with us. We hope you have a wonderful day and we hope to see you again soon! Safe travels!
by A traveller
Posted Sep. 26, 2024 on Expedia
Our room was very small with a small shower. If you are a big person you will not be able to move in it. My friends had a bigger room with a bigger bathroom. So you can ask the front
Desk. You can walk to restaurants and shopping
Comment from Hotel Management
Sep. 28, 2024 by Patrick, Hotel Management
Thank you for you feedback as we appreciate it and all the ways we can to improve.
by A traveller
Posted Sep. 26, 2024 on Expedia
Comment from Hotel Management
Sep. 26, 2024 by Patrick, Hotel Management
Thank you for your review as we greatly appreciate it!! We hope you choose us again for your next stay :)
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by Masen N., Hotel Management
Joanne, thank you for your feedback, and thank you for staying with us! We hope to see you again soon! Safe travels!
by A traveller
Posted Sep. 21, 2024 on Hotels
Perfect for a quick family getaway. Loved watching the sunset on the rooftop bar. Located in the heart of downtown and walking distance to shopping and dining. The only complaint would be the elevators are a bit small and slow. We will definitely be back.
Comment from Hotel Management
Sep. 21, 2024 by Patrick, Hotel Management
Thank you kindly for your review. We greatly appreciate it!! We are looking forward to your next stay with us!
by A traveller
Posted Sep. 17, 2024 on Expedia
Location was excellent in city.
Comment from Hotel Management
Sep. 18, 2024 by Patrick, Hotel Management
Thank you for your feedback as we greatly appreciate all ways we can improve. We hope you choose us again for your next stay here in Rapid City!!
