Ratings based on 907 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 8, 2024
Comment from Hotel Management
Sep. 9, 2024 by Kenny A., Hotel Management
Hi Steven, Thank you for taking the time to share your feedback. We appreciate you letting us know about your recent stay. We’re sorry to hear that your experience didn’t fully meet your expectations.We hope to have the opportunity to better serve you in the future.
by A traveller
Posted Sep. 7, 2024
The property is really starting to show its age. For being a BW premier property is just doesn’t live up to it. My room was somewhat clean, but floors didn’t look swept, the desk had stains still on it, which I cleaned off easily with a United wipe. Just not the level you would expect.
Comment from Hotel Management
Sep. 9, 2024 by Kenny A., Hotel Management
Hi Steven, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your stay did not meet the high standards we aim to uphold.We genuinely appreciate your comments regarding the cleanliness and condition of the room. Please know that your concerns are taken seriously. We are committed to maintaining and improving our facilities, and we will address these issues with our housekeeping team to ensure that future guests have a better experience.Thank you again for your input, and we hope to have the opportunity to better serve you in the future.
by A traveller
Posted Aug. 24, 2024 on Expedia
This was a nice hotel; better than expected. The staff and manager were very professional and helpful when there was an issue with pricing when I booked online; very accommodating.
Shuttle to the airport was $10.
There were some minor maintenance issues with my room, but the staff were quick to address and fix the problem.
One con is that there are NO REFRIGERATORS (at least in the double rooms we booked) and they had no microwave in the lobby area. The only available microwave was in back office at the front desk, so they had to microwave food for you.
Comment from Hotel Management
Aug. 26, 2024 by Kenny A. , Hotel Management
Hi, Thank you for taking the time to share your experience with us. We’re pleased to hear that you found our hotel to be better than expected and that our staff and manager were able to assist you effectively with the pricing issue.We’re also glad that you found the shuttle service convenient. We strive to address any maintenance issues promptly, and it’s great to know that our team was quick to resolve those for you.I apologize for the inconvenience caused by the lack of refrigerators in the double rooms and the absence of a microwave in the lobby area. Your feedback is valuable, and we will take it into consideration as we explore options to enhance our amenities and services.Thank you again for your comments. We look forward to the opportunity to welcome you back and provide an even better experience.
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Kenny A., Hotel Management
Hi Alison, Thank you for the fantastic 10/10 rating! We’re delighted to know that you had such a positive experience with us.If you have any specific feedback or suggestions, we’d love to hear them. Your insights help us continue to enhance our services and ensure every guest has an exceptional stay.We look forward to welcoming you back in the future!
by A traveller
Posted Aug. 21, 2024 on Expedia
The hotel was great. Plentiful amenities and in a great location. Would absolutely stay here again.
But I really wanted to give a big shout out to the staff. During my stay, there was an incident with my car in their parking lot (the hotel overall felt very safe, I think it was just some drunk guy at the Sturgis rally who just decided a brick and my back windshield deserved to be together). And the staff did everything in their power to make it right. Everyone at the front desk was incredibly helpful but I especially want to point out the red headed woman who was working that Sunday afternoon (sorry I didn't catch her name!). She turned what should have been a nightmare into a minor inconvenience. And, to be honest, I didn't mind staying for another couple of days.
Thank you all so much for your help and am looking forward to staying again next time I'm in town.
Comment from Hotel Management
Aug. 23, 2024 by Kenny A., Hotel Management
Hi Elliot, Thank you so much for your wonderful review. We’re delighted to hear that you enjoyed the amenities and the downtown location of our hotel and that you would choose to stay with us again.I’m particularly grateful for your recognition of our staff’s efforts during the incident with your car. We strive to provide a safe and supportive environment for all our guests, and it’s heartening to know that our team, especially the staff member you mentioned, was able to assist you effectively. I’ll make sure to pass along your kind words to her and the rest of the front desk team.Your positive feedback and understanding mean a great deal to us. We look forward to welcoming you back on your next visit and hope to provide an even better experience.Thank you once again for your support and kind words!
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Kenny A., Hotel Management
Hi Sherene, Thank you for your recent review. We’re pleased to hear that you enjoyed your stay and found our location convenient.We appreciate your feedback and would love to know more about your experience to help us improve. If you have any specific suggestions or details to share, please feel free to let us know.We look forward to the opportunity to welcome you back in the future.
by A traveller
Posted Aug. 19, 2024 on Expedia
The onsite restaurant closed early- only open until 10:30AM, was unable to use VIP credit.
Comment from Hotel Management
Aug. 23, 2024 by Kenny A., Hotel Management
Hi David, Thank you for taking the time to provide feedback about your recent stay. I’m sorry to hear that the early closing time of our onsite restaurant and the issue with using your VIP credit impacted your experience.We appreciate your comments, and I want to assure you that we are reviewing our restaurant hours to better accommodate our guests' needs. Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to provide a better experience on your next visit.
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Kenny A., Hotel Management
Hi Jhaymel, Thank you for your review. We’re pleased to hear that you enjoyed your stay and found our location convenient.We appreciate your feedback and would love to know more about your experience to help us improve. If you have any specific suggestions or details to share, please feel free to let us know. We look forward to the opportunity to welcome you back in the future.
by A traveller
Posted Aug. 17, 2024 on Expedia
Awesome proximity to live music in summer. Bummed that the room we stayed in last didn't have a fridge, they had to bring one to our room so that our food wouldnt spoil. But they did bring one, which is really nice.
Comment from Hotel Management
Aug. 23, 2024 by Kenny A., Hotel Management
Hi Lucas, Thank you for your kind words and for sharing your recent experience. We’re delighted to hear that you enjoyed the proximity to live music during the summer! We look forward to welcoming you back and hope to make your next stay even more enjoyable.
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Kenny A., Hotel Management
Hi Juan, Thank you so much for your wonderful 10/10 rating! We’re thrilled to hear that you had such a positive experience. Your feedback helps us continue to provide outstanding experiences for all our guests.Thank you once again for your kind review and for choosing to stay with us. We look forward to welcoming you back in the future!
