Note fondée sur 382 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2024 sur Expedia
Le cadre est magnifique, personnel accueillant et agréable que ce soit à la réception et du côté du housekeeping. Nous avons eu droit à un verre de jus lors de notre arrivée. En revanche, des efforts à faire au niveau de la restauration. Nous avons passé un bon séjour !
Commentaires de Gestion de l’hôtel
28 mars 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana,Thank you for your 5-star review.We are pleased to hear you had an amazing stay.Thank you again for choosing to stay with us and we look forward to welcoming you back soon.Kind Regards,Haimona BrowneResort Manager
par un voyageur
Publié le 27 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2020 par Bob, Gestion de l’hôtel
Hi thank you for your review score but as there is no comments I cannot respond properly to this,
Regards
Bob
General Manager
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana,Thank you for taking the time to post a rating of your recent stay with us. Kind Regards,Haimona Browne Resort Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Was so much fun for the whole family
Commentaires de Gestion de l’hôtel
17 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana Norah,Thank you for your fantastic 5-star review! We're so happy to hear that you and your family had a fun and memorable stay with us at The Rarotongan. We take pride in providing a family-friendly environment where everyone can enjoy their island holiday.We hope to welcome you back soon for another fun-filled adventure in paradise!Meitaki Maata,Haimona BrowneResort Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
It is a shoddy hotel located in a fantastic location. Decadent, would need a renovation, with poor quality forniture. Good for families and kids, less for couple. For sure not a 4stars hotel.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana Maurizio,Thank you for sharing your feedback with us. While we're delighted to hear that you enjoyed the fantastic location, we're disappointed that the resort did not fully meet your expectations. We are continually working on improvements and renovations to maintain our standards and deliver the best possible experience for all our guests.For future stays, we recommend exploring our 360 virtual tours and up-to-date images on our website to get a closer look at our various room types and resort amenities.Meitaki Maata,Haimona BrowneResort Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Not what we were expecting it desperately needs renovation
Commentaires de Gestion de l’hôtel
14 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana Louise,Thank you for sharing your feedback. We’re disappointed to hear that your experience didn’t meet your expectations. We continually strive to improve, and your comments will certainly be taken into consideration as part of our ongoing enhancement efforts.In the meantime, we encourage guests to explore our 360 virtual tours and up-to-date images on our website to get a clear sense of our property and room offerings prior to booking. We hope you will give us another opportunity in the future to provide the experience you were hoping for.Meitaki Maata,Haimona BrowneResort Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Unique for large groups. Great staff
Commentaires de Gestion de l’hôtel
12 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana Daryl,Thank you for your review.We are pleased to hear you found our property ideal for groups and that you also enjoyed the warm hospitality from our team. Thank you again for choosing to stay with us.Warm regards,Haimona Browne Resort Manager
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Too many children
Commentaires de Gestion de l’hôtel
9 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana Andrew,Thank you for taking the time to share your feedback. We’re pleased you chose to stay with us and appreciate your comments. We understand that The Rarotongan is very family-friendly, which can mean there are quite a few children around enjoying the facilities.For a more peaceful, adults-only experience, we recommend our sister resort, Sanctuary Rarotonga – on the beach, located right next door. Guests staying at Sanctuary still have access to all the facilities at The Rarotongan should they wish to enjoy them, while also having the option to relax in a quieter, adults-only environment.We hope to welcome you back for another stay in the future.Meitaki ma’ata,Haimona BrowneResort Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Everything you need to enjoy Rarotonga is a your finger tips, The lagoon is breathtaking with full equipment to use to enjoy your water activities, The Staff are wonderful and Mama Loata went the extra mile and beyond to make our wedding anniversary a very memorable one, Great friendly service from all the staff, We will definitely be returning to this resort, The rooms are a little dated but you don’t spend that much time in there, Bed very comfortable.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana Ian,Thank you for your wonderful review and for choosing to celebrate your wedding anniversary with us at The Rarotongan! We are thrilled to hear that you had such a memorable experience, and it’s fantastic to know that the breathtaking lagoon and water activities were highlights of your stay.A special thank you for mentioning Mama Loata—she takes great pride in going the extra mile for our guests, and we'll make sure she receives your kind words. Our team strives to provide excellent service, and it’s heartwarming to hear that this was your experience throughout your stay.While we acknowledge your comment about the rooms being a little dated, we’re glad that the comfort of the bed made up for it, and we appreciate your understanding. We look forward to welcoming you back to create even more unforgettable memories!Meitaki ma’ata, Haimona BrowneResort Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Decor needed updating, outdoor cushion would be great. BUT a great place to relax, very family friendly. The team and service - awesome, couldnt do enough for us. Facilities awesome - a one stop shop for a holiday- didnt really need to leave resort
Commentaires de Gestion de l’hôtel
3 sept. 2024 par The Rarotongan , Gestion de l’hôtel
Kia Orana Robyn,Thank you for your wonderful feedback! We’re delighted to hear that you had a relaxing and enjoyable stay with us at The Rarotongan. It's fantastic to know that our team made such a positive impact on your experience and that you found our facilities to be a one-stop shop for a perfect holiday.We appreciate your suggestion regarding the decor and outdoor cushions, and we will certainly consider these as we continue to enhance our guest experience.We hope to welcome you and your family back for another great stay in the future.Kind regards,Haimona BrowneResort Manager
