Note fondée sur 411 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Moscow
Publié le 16 mai 2022 sur Expedia
This Rixos Bab Al Bahr is not a 5 star luxury hotel. Too many people everywhere, too loud and not comfortable, too expensive for USD 500 paid per night. A clear misrepresentation. We know Rixos in Abu Dhabi which is really a great resort and service for 5 star.
Commentaires de Gestion de l’hôtel
18 mai 2022 par Hotelmanagement, Gestion de l’hôtel
Dear Vladimir,
Thank you for choosing Rixos Bab Al Bahr and taking a moment to share your experiences with us! It saddens to see that your recent stay was not up to you expectations. However, our records are showing us that you have not approached any of our team members in regards to any of your concerns. We wish you would have addressed them. Our team would have been more than happy to assist you on spot.
We feel sorry for the inconveniences caused.
Although your stay with us did not meet your expectations this time, our team would be very much looking forward to having the chance of welcoming you back soon. Best regards
par un voyageur de Dubai
Publié le 20 août 2020 sur Expedia
Propreté et personnel très bien
Manque un certain nombre d’activités pour les adolescents entres 12 et 18 ans
Commentaires de Gestion de l’hôtel
29 août 2020 par Hotelmanagement, Gestion de l’hôtel
Greetings from the Rixos Bab Al Bahr!
We would like to take the opportunity to thank you again for choosing Rixos for your recent holiday, and also for taking the time to complete an online satisfaction survey to share your views on our hotel when you returned home.
As part of our commitment to provide the best experience possible for our guests, we highly value all feedback and seek to make any possible improvements based on your comments.
We have shared your comments with our Executive Management to work on improvements of our quality level, just to strengthen the strong rope between our guests and our staff.
We would be very happy to have you back in our house to provide you with the most refined hospitality experiences again in Ras Al-Khaimah!
par un voyageur
Publié le 6 mars 2020 sur Expedia
établissement très propre.
Beaucoup de Russe qui se crois tous permis!!
on c'est fais prendre nos serviettes de piscine et transat sans aucun scrupule!!! par ces personnes..
Commentaires de Gestion de l’hôtel
19 mars 2020 par Gamze, Gestion de l’hôtel
Dear guest,
Many thanks for taking the time to leave a review of Rixos Bab Al Bahr!
We are very delighted to receive your positive scoring and nice comments, as nothing can be more gratifying than the gentle appreciation coming from our guests.
We would be very happy to have you back in our house to provide you with the most refined hospitality experiences again in our Resort!
With kind regards,
par un voyageur
Publié le 30 juin 2019 sur Expedia
Etablissement fréquenté principalement par des russes ou de l'Azerbaïdjan, Turkmenistan...hôtel très bruyant et nourriture très basique et peu savoureuse. Décevant car la première fois votre impression était meilleure.
Commentaires de Gestion de l’hôtel
1 juill. 2019 par Anuj, Gestion de l’hôtel
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at Rixos Bab Al Bahr and we hope you choose to create more memories with us whenever your travels bring you back to Ras Al Khaimah. Sincerely, Hotel Management
par un voyageur
Parfait
Publié le 3 juill. 2018 sur HotelsRien à dire : parfait.
Hôtel Clientèle familiale à majorité Kazakh. discrets, polis, respectueux
Commentaires de Gestion de l’hôtel
13 juill. 2018 par Maryia, Gestion de l’hôtel
Dear Alain,
We appreciate your feedback and looking forward to your next visit!
Best Regards,
Recommandé
pour Tout le mondepar un voyageur de Belgium
Personnel très souriant, sympathique et chaleureux
Publié le 10 mars 2017 sur ExpediaSéjour parfait, à noter la piscine à débordement chauffée à 30° et les restos à réserver tous top et dans le All In. Buffet parfait.
par un voyageur
Publié le 25 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Hotels
par un voyageur
Good stay BUT…
Publié le 24 juin 2024 sur HotelsMy stay was very good, the place is delightful, and most of the staff are very friendly and polite. I say most because the guy who checked me in (unfortunately, I don't remember his name) was rude and inattentive. I informed him that I had two separate reservations for two consecutive days and wanted to stay in the same room without needing to check in again. However, due to his lack of care on the second day, my room was blocked, and I had to go to reception to resolve this. Thankfully, I was perfectly assisted by another staff member (whose name I also don't remember) who quickly and very politely resolved my issue.
Another issue I find serious about the hotel is that despite using the term "ultra all-inclusive," the à la carte restaurants can only be used from the second day onwards, and I only found this out at the hotel reception. I checked the entire website and found no mention of this information.
There are also times when it's impossible to get any kind of complimentary free food because all the restaurants are closed, and there is no area where you can get any kind of snack.
The operating hours of the self-service restaurant do not match those stated on the website/check-in because half an hour before closing, there was hardly any food or utensils left for us to serve ourselves.
Overall, I enjoyed my stay and will definitely return to the hotel, but I believe that information regarding the use of the restaurants should be immediately included on the website.
par un voyageur
Not as Expected.
Publié le 23 juin 2024 sur HotelsOvercrowded Hotel, hard to find tables in the Buffet Restaurant; Quality of Food below Average, Room Comfort is below Average as well.
