Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Gorgeous hotel and fabulous staff!
Publié le 28 févr. 2024 sur HotelsFabulous stay, amazing customer service. Beautiful resort. Food was great quality and spa treatments were epic :-) all in all a perfect holiday.
par un voyageur
Overall an amazing hotel but for very hot rooms
Publié le 18 févr. 2024 sur HotelsIt would have been a perfect 5 out of 5 had it not been for the very hot rooms in the night. It was upwards of 25 degrees making it very uncomfortable to sleep. The overall amazing experience at the hotel with friendly staff, great amenities etc was spoilt by this one issue which despite multiple complaints was not resolved to satisfaction.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Tanja Cukuranovic, Front Office manager, Gestion de l’hôtel
Dear Karthik,Thank you for sharing your thoughts with us. We understand and sincerely apologize for the discomfort you faced due to the room temperature during your stay. It's important to note that, especially in the winter heating season, our hotel maintains an average temperature range of 22-24C to ensure a comfortable stay for all guests, considering the colder climate of Kopaonik.Our team genuinely regrets any disruption this situation may have caused to your overall experience. We value your understanding and trust that, despite this challenge, you found enjoyment in other aspects of your visit.Once again, we express our apologies for any inconvenience, and we look forward to the opportunity of welcoming you back for a future stay that exceeds your expectations.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
par un voyageur
Ozhan Ozturk
Publié le 4 févr. 2024 sur HotelsOtel ve çalışanları gerçekten çok iyi, konforlu büyük odaları var, pistlerin dibinde kullanışlı, lüks sayılabilir bir otel. Biz 5 aile gelmiştik ve herkes çok memnun. Suitlerdeki açılabilir yatakların geliştirilmesi lazım. Çok rahatsız bu yataklar maalesef. Kayak dolaplarının yeri de malesef çok kullanışsız. Son olarak da otelin önündeki açık havadaki oturulabilir kısımlar, tasarıma kurban gitmiş, çok güzel bir alan hep boş ve kullanılamıyor. Bütün bunlara rağmen Kopaonike yine gelsek yine bu otelde kalırız.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Tanja Cukuranovic, Front Office manager, Gestion de l’hôtel
Dear Ozhan,Thank you for your positive feedback on our hotel and staff. We appreciate your constructive feedback regarding the extendable beds in the suites and the location of the ski lockers. Rest assured, we will review these aspects to enhance our guests' comfort.We also take note of your observation about the outdoor seating areas, and we apologize for any inconvenience caused. Your comments are invaluable as we continuously strive to improve our facilities.We are honored that, despite the noted areas for improvement, you would choose to stay at our hotel again if you return to Kopaonik. We look forward to welcoming you back and providing an even better experience in the future.
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Tanja Cukuranovic, Front Office manager, Gestion de l’hôtel
Dear Tanja,Your positive review is a testament to the hard work and dedication of our team, and it inspires us to continue providing exceptional service. We genuinely appreciate your support and look forward to welcoming you back for another wonderful stay in the future.
par un voyageur
We will be back
Publié le 2 janv. 2024 sur HotelsEvery member of the services team: waiters, cleaning ladies, room service, receptionists, doormen... was extremely kind and wiling to go an extra mile to make our stay a memorable experience. Few nuisances: we could not watch pay-per-view movies because application on TV could not start and issue was not fixed while we were there, for more than four days. Parking in hotel garage is pricey 25 euros per night
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Tanja Cukuranovic, Front Office manager, Gestion de l’hôtel
Dear Zoran,Thank you for taking the time to share your detailed feedback. We're delighted to hear that every member of our services team went the extra mile to ensure your stay was a memorable experience. We truly appreciate your kind words about our waiters, cleaning staff, room service, receptionists, and doormen.We sincerely apologize for the inconvenience you faced with the pay-per-view movie application on the TV. Your feedback is valuable, and we will address this issue promptly to ensure it does not occur in the future.
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Tanja Cukuranovic, Front Office manager, Gestion de l’hôtel
Dear Natasa,Dear [Guest's Name],Thank you so much for awarding us a high score. We are truly delighted to hear that your experience at our hotel met or exceeded your expectations.
par un voyageur
Publié le 26 sept. 2023 sur Expedia
The location is impressive, but most of all, i would like to highlight the kindness of the staff. i interacted a few times with the dining room staff and the reception and their level of service was impressing.
especially Aleksandar (restaurant manager) and Ilya from the reception.
par un voyageur
Publié le 29 août 2023 sur Expedia
Fantastic hotel. Staff was great
Commentaires de Gestion de l’hôtel
8 sept. 2023 par Tanja Cukuranovic, Front Office manager, Gestion de l’hôtel
Dear Darko, Thank you very much for your kind feedback and contribution. We are very happy to know you enjoyed your stay with us. We truly appreciate your positive feedback about our hotel, our team, and our service. It was our pleasure being of service, and we thank you for choosing our hotel for your stay. We look forward to welcoming you back in the near future. Kind Regards,
par un voyageur
Publié le 4 août 2023 sur Expedia
Almost everything was great. Only the breakfast was to busy. Not enough tables available. Had to sit with other people on a table. And this was happening to more people who came in.
Commentaires de Gestion de l’hôtel
8 août 2023 par Arindam Basu, Gestion de l’hôtel
Dear GijsGreetings from Viceroy Kopaonik Serbia, thank you very much for taking the time to write your review, we appreciate your contribution. Your comments and suggestions will all be considered, and we will work to improve our services always to exceed your expectations. We look forward to welcoming you to Viceroy Kopaonik Serbia soon!Kind Regards,Arindam BasuGeneral Manager
