Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
4,3 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de KL
Publié le 2 août 2020 sur Expedia
i have booked family suite. The air conditioner is not working and the room have the bad smell. Luckily afyer complain they willing to change another room for us. However, the room still having bad smell and the bed is not clean which you could fell it. The blanket a lot of dust and make nose itchy. Overall, i would not recommend this hotel. The attitude of staff is okay.
Commentaires de Gestion de l’hôtel
3 août 2020 par Ammy, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Alex
par un voyageur
Water pressure and security
Publié le 23 juill. 2020 sur HotelsThe place is perfect to stay at the price but only for the water pressure that is way too low as the water heater isn't equipped with a pump even we stayed at the ground floor it doesn't serve any purpose whereas also no security guards at any point to guard the entrance where they just adept with the magnetic door access if anyone were to break in its so easy that you just give it a hard push and it will open or even break the glass where this is no safety at all.
Commentaires de Gestion de l’hôtel
26 juill. 2020 par Jack, Gestion de l’hôtel
Hey, Amos! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Jack
par un voyageur
Publié le 8 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2019 par Zara, Gestion de l’hôtel
Hi, Hisham! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Zara
par un voyageur
Publié le 6 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2019 par Zara, Gestion de l’hôtel
Thanks for the positive rating, Hisham! Hope to host you soon :) Regards, Zara
