Note fondée sur 662 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Expedia
Everything was beautiful and very very clean, breakfast was okay. I was surprised there was not hot food and no cream cheese for my bagel. Only downside was there was a dog barking late at night.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sequoia,Appreciate your thoughtful feedback. We are glad to learn that you found the hotel both beautiful and impeccably clean. We apologize for the breakfast selection not meeting your expectations and for the disturbance caused by a barking dog. Your observations will be carefully considered as we strive to enhance our offerings.
par un voyageur
Publié le 27 août 2024 sur Expedia
Not bad given the price. The staff could use more smiles and warmth when dealing with guests. There’s a strong odor that smells like gas inside the facility. Even stronger in the hallway.
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are pleased that you found the value for the price satisfactory. However, we regret that the warmth of our staff and the strong odor you encountered did not meet your expectations. Please be assured that we will address these issues promptly to enhance our guests' experience.
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.
par un voyageur
Publié le 27 août 2024 sur Expedia
The hotel was clean and it was quiet, the bed was very comfortable. The breakfast buffet was pretty unsatisfying. Lots of carbs and processed food
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Denise,It’s wonderful to hear that you found the hotel to be clean, tranquil, and that the bed provided exceptional comfort. However, we regret that the breakfast buffet fell short of your expectations. We appreciate your input and hope to provide a more satisfying experience on your next visit.
par un voyageur
Publié le 26 août 2024 sur Expedia
Room was great. Staff was nice. Parking lot had huge pot holes but they are working on it
Commentaires de Gestion de l’hôtel
29 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Elaine,We are pleased to hear you enjoyed the room and found our staff accommodating. We apologize for the inconvenience with the parking lot but appreciate your understanding as we work on improving it. We look forward to welcoming you back soon.
par un voyageur
Publié le 25 août 2024 sur Hotels
The bed was excellent. Several outlets did not work. Didn’t have hot water in the shower. The parking lot needs lots of repair.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kenneth,Appreciate you for sharing the review of your recent stay with us. I am particularly pleased that you found the bed comfortable. However, we apologize for the inconvenience you faced regarding these issues. Please note that your concerns have been passed on to the concerned team for improvement. Hope to serve you better on your next stay.
par un voyageur
Publié le 25 août 2024 sur Expedia
No coffee in room. 1 uncomfortable chair. TV and Internet didn't work right. Deadlock on door didn't line up to engage. Driveway coming in had big holes all over. We were wishing this was the wrong place that we had booked.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Wayne,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.
par un voyageur
Publié le 23 août 2024 sur Expedia
Not bad for the price
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brayden,Thank you for your feedback. We are pleased to hear that you found your stay to be a good value for the price. We look forward to welcoming you again.
par un voyageur
Publié le 23 août 2024 sur Hotels
GREAT EXPERIENCE!!!
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tommy,It's great to hear that you found our property clean to your satisfaction. Maintaining high standards of cleanliness is a top priority for us. We look forward to hosting you again soon.
par un voyageur
Think again about staying here!
Publié le 23 août 2024 sur HotelsWe won't be back.The sad thing is that you could tell it had once been a very nice place.
There were some good things.. The young woman at check-in was very pleasant and helpful when we could not get the TV to work. The room was large and roomy. There were decent reading lights on both sides of the bed, which was very comfortable.The bathroom was clean and new looking.
Unfortunately, the carpeting was dirty and stained though out the entire hotel. We certainly weren't going to go barefoot on it. There was very little hot water in the shower and even though the towels were clean they were all stained, ( probably from oil worker's hands ), but the stains had never been bleached out. Breakfast was very basic; cereal, yogurt, Jimmy Dean sausages on a stick and egg muffins. All very high carbs. Most people came in, took a look and left.
***The most disturbing thing was the pool building. They no longer have a pool but you could see in the pool building where there were mattresses floating in the pool's filthy black water. There was a hole in the roof where birds were roosting and their feathers and droppings were falling into the pool. We are sure the mold and bacteria in that place would have the EPA declare it a toxic health hazard and have it demolished. The fact that it was there, even if not used, was disturbing!!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We truly value your input and sincerely apologize for any inconvenience you may have encountered during your stay. Regarding the hot water issue, it appears the shower knob may have caused some confusion, and we regret not having the opportunity to assist you at that time. Please know that our team is always available to help ensure your comfort. As for the pool, it is currently closed to everyone. Additionally, while our carpets are regularly maintained, we will investigate any concerns you had. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
