Note fondée sur 705 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Parking lot was closed, I could not park my vehicle where I could see it. Canceled my reservation.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kevin,We sincerely apologize for the inconvenience caused by the parking situation which led to the cancellation of your reservation. We're actively working on renovations to enhance our facilities, and we're sorry for any disruption this may have caused. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide you with a much-improved experience in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We checked in and everything seemed fine. We got to our room and the deadbolt didn’t work. Took a shower and it wouldn’t drain. Asked the front desk if we could move, got some attitude. Then they put us in another room, basic. While in the “new” room, I booked a new hotel and immediately left. Was told since we were in the room for more than ten minutes, I wouldn’t get refunded. Don’t waste your money here.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Savannah,I'm deeply sorry to learn about your unpleasant experience. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issues promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.
par un voyageur
Above and beyond
Publié le 27 sept. 2024 sur HotelsThe staff was great
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Raymond,It brings us immense joy to learn that our staff provided you with exceptional service during your stay. Your satisfaction is of utmost importance to us, and we eagerly anticipate the opportunity to welcome you back for another splendid experience.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
This property was repaving their parking lot. Due to the pavement debris in the available gravel parking lot, it seemed very unsafe, not just for walking but getting luggage into the motel. In addition, there isn't an elevator, so gettting luggage to the second floor was a challenge.
There was no hot water in the morning. We were told, "alot of people must be showering". $200. for this experience.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Susan,We appreciate your feedback and regret to hear that your recent experience did not meet your expectations. We take your comments seriously and will review areas for improvement. Hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.
par un voyageur
Rough conditions
Publié le 22 sept. 2024 sur HotelsThe entrance from highway was difficult to find since construction was going on at the hotels parking lot.
If we had known this we would have chosen different lodging. It was dirty, confusing and subpar. That said let consumer know conditions and decide
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by our ongoing renovations. Your feedback is valuable, and we regret that your experience was impacted by the construction work. We're working diligently to minimize disruptions and create a better environment for our guests.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The entrance was all blocked off because of resurfacing. Parking was so limited, with broken up concrete piles. Dirty and very messy all around the grounds do to work in progress. No advance notice. Very disappointed that there was no discount to the rooms. Very high for the area at $165.00 a night.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mimiko,We apologize for the inconvenience you experienced during your stay due to the resurfacing work and the condition of the grounds. Please know that we are actively working to improve the overall condition of our facilities and ensure a more pleasant experience for our guests. We appreciate your insights and hope to welcome you back in the future for a more enjoyable stay.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ronald,Thank you for your wonderful rating! We are glad you enjoyed your stay overall. If there's anything specific, we can improve to make your next visit perfect, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dan O,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We were a little concerned when we saw the building, it looked dilapidated. The paint was coming off the roof and the surroundings were sketchy. We went inside and we were relieved that it looked better than the outside. The room was big and mostly clean. One of the pillows had a lot of makeup so i preceeded to check the bed, the sheets were clean. They can do a better job cleaning the walls has spills the door also had spills. Overall it worked for one night. For the price they are better places.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Maria,I’m glad to hear that you found the room spacious and the interior more welcoming than expected. However, I regret the issues you encountered with cleanliness and the exterior appearance of the building. We appreciate your feedback and will address these concerns to improve our standards.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Rhett,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.
