Note fondée sur 636 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024
Property is being renovated- rooms are updated , but the rest is not complete. Parking lot is full of pot holes.
Commentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mike,Thank you for your feedback. We are glad you noticed the updates in our rooms. Please accept our apologies for the condition of the parking lot; we are actively working on improvements and appreciate your patience during this renovation process.
par un voyageur
ok..not bad
Publié le 9 août 2024 sur Hotelsroom nice parking lot a mess..interior walls need painting. front desk not real friendly
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Michael,We highly value your business and appreciate your feedback. Your comments about the aspects of your stay that you enjoyed, as well as areas where we can improve, will help us enhance the experience for you and other guests in the future. We hope to have the pleasure of welcoming you back soon.
par un voyageur
Publié le 8 août 2024 sur Expedia
It’s a decent place when on I 80 when all you need is a place to sleep.
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Mark,Thank you for sharing your thoughts! We are pleased that our location along I-80 provided the comfort and convenience you needed. We hope to have the pleasure of welcoming you back on your future journeys!
par un voyageur
Publié le 7 août 2024 sur Expedia
Room was clean but outdated, bed was not real comfortable and the pillows were awful
Commentaires de Gestion de l’hôtel
8 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tonya,Thank you for your feedback. While we are pleased you found the room clean, we regret that the bed and pillows did not meet your expectations. We are committed to enhancing our guests' comfort and will address these concerns promptly.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kathryn,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi April,Your favorable rating is highly appreciated, and we are dedicated to achieving complete guest contentment. Your input and suggestions for your upcoming visits are always encouraged, as they contribute to enhancing our offerings. We eagerly anticipate the chance to assist you once more on your next stay.
par un voyageur
Publié le 5 août 2024 sur Expedia
It was nasty on outside. Horrible. It was unkept &pit holes in parking so big it ate your tire. Old and dirty.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Virginia,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shannon,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.
par un voyageur
Publié le 4 août 2024 sur Expedia
Can’t find any words this stays , it’s the truth. I have all over our great country n this place start over please.
Commentaires de Gestion de l’hôtel
6 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Frank,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.
par un voyageur
Rawlins
Publié le 3 août 2024 sur HotelsWe pulled in from very long day on the road around 4:45pm. We were told we couldn't check in due to maids not having room inspected yet. The listed check in time was 4:00pm. After walking around the place & seeing how dirty & unkept it was, we went to the desk & asked her to cancel our room. We were told they couldn't do it since we went through the third party.
We then called you & told rep what happened. He called the hotel & talked to the manager. She told him we were late check-ins & room was ready for us, so she wouldn't allow refund. We still chose not to stay there since the place was so dirty & the front desk was SO uncooperative!
Your rep was able to give us a $50 credit for future stay when booked with Hotels.com.
We had to find another local hotel & paid quite a bit more to stay the night. We would NOT recommend the Days Inn in Rawlins to anyone else.
Commentaires de Gestion de l’hôtel
8 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We take all guest complaints extremely seriously and conduct thorough investigations. Following a thorough review of your case, we have found discrepancies in the way it was presented. Our records indicate that your room was ready at the designated check-in time. We always aim to provide our guests with a smooth and pleasant experience. We regret any confusion regarding our amenities. However, we do want to clarify that our property does not currently have a pool, which is clearly stated in our listing. Our team has also confirmed the status of the pool to ensure there was no miscommunication. In light of these details, we respectfully ask that you consider this clarification in your review.
