Note fondée sur 423 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024
The floors are filthy. They look mouthy haven’t been swept or mopped in a month. The room size and amenities are great but the cleaning needs improvement
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Derek,Thank you for your feedback. We're glad to hear you enjoyed the room size and amenities! However, we sincerely apologize for the cleanliness issues you experienced with the floors. Your comments will be addressed with our housekeeping team to ensure we maintain the standards our guests expect. We hope to welcome you again soon.Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 18 août 2024 sur Expedia
The pool water was green and unusable.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear THOMAS,I’m sorry to hear about the issue with the pool during your stay. We strive to maintain all our facilities in top condition, and it’s disappointing to learn we fell short in this instance. We appreciate your feedback and will address this matter promptly to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Great front staff, good coffee but room lacked a proper cleaning. Both sink and shower had pubic hair, a random fake eyelash by the toilet and bathroom ceiling had a bunch of black dots that resembled mold. I stayed 2 years ago and did not have this issue so let’s hope it was an off day.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Abel,Thank you for your feedback. We're glad you appreciated our front staff and coffee. However, I’m truly sorry to hear about the cleanliness issues you encountered. This is not the standard we aim to uphold, and I assure you we will address these concerns with our housekeeping team to prevent future occurrences. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur de Deer Park
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re sorry to hear that your stay didn’t meet your expectations. We value your input and will use it to improve our services. If you have any specific concerns or suggestions, please feel free to contact us directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Annette,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear WILLIAM,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Service
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Samuel,Thank you for the perfect rating on our service! We're delighted to hear that you had a positive experience. We look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Hotels
We woke up to roaches
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kristy,We're sorry to hear that you had a negative experience during your stay with us. We have a vigorous pest control program and can assure you that no insects are in our rooms. Please know that we take all guest concerns seriously and would appreciate the opportunity to investigate the situation and come to a resolution. We hope to have the chance to improve your experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Maria,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Brian,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
