Note fondée sur 430 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024
The floors are filthy. They look mouthy haven’t been swept or mopped in a month. The room size and amenities are great but the cleaning needs improvement
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Derek,Thank you for your feedback. We're glad to hear you enjoyed the room size and amenities! However, we sincerely apologize for the cleanliness issues you experienced with the floors. Your comments will be addressed with our housekeeping team to ensure we maintain the standards our guests expect. We hope to welcome you again soon.Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Good
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anita,We are truly honoured by your perfect rating! It's delightful to know we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Keith,Thank you for rating us 4 out of 5! We're pleased you had a positive experience with us and hope we met most of your expectations. Your feedback is invaluable, and we’d love to know how we can make your next stay a perfect 5. Looking forward to welcoming you back soon!Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Mal desayuno
Publié le 17 sept. 2024 sur HotelsTodo estuvo muy bien, pero en el desayuno no del todo ya que no rellenaban la comida
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Miguel,Thank you for your visit. We're delighted to hear you had a good stay overall. I apologize for the inconvenience you experienced with the breakfast service. We appreciate your feedback and will work on improving our food replenishment to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alegria,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect rating! We're delighted to hear you enjoyed your stay. Your kind words motivate our team to keep providing exceptional service. We look forward to welcoming you back soon!Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the amazing 10 out of 10 review! We’re thrilled you had such a great experience and appreciate your support. We can’t wait to welcome you back on your next visit!Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect rating! We're delighted to hear that you enjoyed your stay. Your kind words inspire us to keep providing exceptional experiences. We look forward to welcoming you back soon!Sincerely, Alex Garcia Customer Relationship Manager La Quinta Raymondville laquintaraymondville@gmail.com
par un voyageur
Publié le 18 août 2024 sur Expedia
The pool water was green and unusable.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear THOMAS,I’m sorry to hear about the issue with the pool during your stay. We strive to maintain all our facilities in top condition, and it’s disappointing to learn we fell short in this instance. We appreciate your feedback and will address this matter promptly to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2024 sur Expedia
Great front staff, good coffee but room lacked a proper cleaning. Both sink and shower had pubic hair, a random fake eyelash by the toilet and bathroom ceiling had a bunch of black dots that resembled mold. I stayed 2 years ago and did not have this issue so let’s hope it was an off day.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Abel,Thank you for your feedback. We're glad you appreciated our front staff and coffee. However, I’m truly sorry to hear about the cleanliness issues you encountered. This is not the standard we aim to uphold, and I assure you we will address these concerns with our housekeeping team to prevent future occurrences. We hope to welcome you again soon.Sincerely, Hotel Manager
